To lodge a request online, choose the most appropriate request from the list below.
Please note that online requests are received and actioned during business hours only (Monday to Fridays, 8.30am to 5pm). Should your issue be urgent, please contact our After Hours Service on 9243 8888 or contact the police.
If you have any questions or would like to report something that is not on this list, please contact Citizen Services on 9243 8888 or email us.
Reporting an issue on your mobile
You can lodge a request for service anywhere, anytime through our new mobile request app. Select the Request or Report button on the mobile site homepage and fill out a quick form.
Abandoned shopping trolleys
Shopping trolleys that are not returned to their owner are considered litter. They can be a hazard to road users and are unsightly in our streets, parks and reserves.
We encourage you to report abandoned trolleys.
Visit Trolley Tracker or free call 1800 641 497 for the following retailer's trolleys:
- Big W
- Dan Murphy's
Free call 1800 876 553 or email 1800Trolley@coles.com.au for the following retailer’s trolleys:
- 1st Choice