Online request
To lodge a request online, choose the most appropriate request from the list below.
If you have any questions or would like to report something that is not on this list, please contact Citizen Services on 9243 8888 or email us.
Snap Send Solve
If you're an iPhone or Android user, you can request a service by downloading the Snap Send Solve application.
Snap Send Solve determines a user's council using the phone's GPS system. If you come across any of the issues listed in the table below, simply log on, provide the required details, take a photo on your phone, and send.
We will lodge your report and attend to it as soon as possible.
You can download Snap Send Solve for free.
Abandoned shopping trolleys
Shopping trolleys that are not returned to their owner are considered litter. They can be a hazard to road users and are unsightly in our streets, parks and reserves.
We encourage you to report abandoned trolleys.
Visit Trolley Tracker or free call 1800 641 497 for the following retailer's trolleys:
- Woolworths/Safeway
- Target
- Big W
- Dan Murphy's
Free call 1800 876 553 or email 1800Trolley@coles.com.au for the following retailer’s trolleys:
- Coles
- Kmart
- Bunnings
- Officeworks
- 1st Choice