For Residents

Rates payments

Rates due dates

If you are paying in full:
Payment is due: 15 February 2012

If you are paying in instalments:
First instalment is due: 30 September 2011
Second instalment is due: 30 November 2011
Third instalment is due: 29 February 2012
Final instalment is due: 31 May 2012

Pay in full

If you are paying your 2011/2012 rates and charges in full, you will need to make a payment by 15 February 2012.

Setting up installments

If you wish to pay by instalments and it is after 30 September 2011, call us on 9243 8888 and ask to be put on the instalment payment system.

If this is not done payment is expected in full by 15 February 2012.

Paying in instalments
If you wish to pay by instalments you must make the first payment no later than 30 September 2011 to ensure that your property is included in the instalment option payment system.

Setting up instalments
If you wish to pay by instalments and it is after 30 September 2011, call us on 9243 8888 and ask to be put on the instalment payment system.

If this is not done, payment is expected in full by 15 February 2012.

Late instalment
If the first instalment is not paid by 30 September 2011, reminder notices will be issued on or around 1 February 2012. Your payment will be treated as a part payment towards the full payment due 15 February 2012.

Interest charged
Ratepayers are reminded that an interest of 10.5 per cent per year is charged on any late payment, without exception.

If you have difficulty in paying by the relevant dates please contact us on 9243 8888 to discuss your options.

Requesting for a rate notice

The 2011/2012 Annual Rate and Valuation Notice was posted out progressively from 23 August 2011 to mid-September 2011.

If you did not receive your notice, call 9243 8888 to confirm your current mailing address and ask for a copy of your notice.

Please note that we do not accept non-receipt of a Rate Notice as a valid excuse for late or not paying your rates and charges.

I cannot pay my rates

If you are in financial difficulty and have been unable to make your payment, please call Citizens Services on 9243 8888 to work out a payment plan. You can also get some free financial assistance and advice on the Money Help website or by calling them on 1800 149 689.

Overdue charges

Overdue rates will be charged an interest. The interest rate is 10.5 per cent per year and will be charged on the amount owing from 1 July 2011 to date of payment.

Overdue 2010/2011 rates

We are still following up outstanding rates and charges from 2010/2011. Arrears still accrue interest and if you have not paid your rates, you are liable for further legal action. A warning notice about arrears is specified on your annual rate notice.

We have now referred ratepayers who have not paid their rates in full, and who have not contacted us to make an arrangement, to our Debt Collection Company to recover the amounts owing.

If you have received a letter of demand from our solicitors, ML&C Collections, please respond as soon as possible to avoid legal action. As the ratepayer you will be responsible for payment of any additional charges incurred.

Pension rebate

You may be entitled to a pension rebate if you hold any of the following:

Pensioner Concession Card (PCC)
DVA Gold Repatriation Health Care Card – TPI
DVA Gold Repatriation Health Care Card – War Widow

How to claim for a pension rebate:

complete a Rates Concession Application Form (pdf, 121KB) make sure the name and address on the card are the same as on your application form
make sure the property listed in your application is your primary place of residence
supply a photocopy of your card, front and back

Return the application form along with all attachments to:

Moonee Valley City Council
PO Box 126
Moonee Ponds VIC 3039

Interest Policy

Our interest policy on late or non-payment of rates and charges provides that:

any rate assessment that has not paid the rates in full by 15 February each year will be charged interest, without exception, at the prescribed rate from the date the rates were declared or 1 July, whichever is the latter, to the date the rates are paid in full
any rate assessment where four instalments has been elected as the payment method will, if a payment has not been made by a due date, be charged interest at the prescribed rate, without exception, from the due date to date of payment of the instalment

Applying for an exemption

We will consider a ratepayers request to have the interest waived if there are exceptional circumstances involved.

A ratepayer is required to write to us stating the reasons why the interest should be waived and to include any documentation that assists their request.

The following are not acceptable reasons for us to waive the interest charged for late or non-payment:

I did not receive my rates or instalment notice
Postal delays
I paid the first rate instalment late and I did not contact Council to be put on the instalment payment system

It is a ratepayer's responsibility to make sure that rates are paid by the required due dates.

Change of name/ address details

If you would like to update your name or mailing address details we require notification in writing. To help us update your records please fill in the change of name form (pdf, 40kb) or the change of address form (pdf, 63kb) and email it to our rates department. Alternatively you can fax it to us on 9243 8783 or via mail PO Box 126, Moonee Ponds 3039.

Rates charges

The rate or charge indicated in your rate notice is typically made up of the following three elements:

General Rate
A rate based on the value of your land and building(s). This value is known as Capital Improved Value (CIV). We may charge a differential rate for similar types of properties.

Municipal Charge
A charge applied to every rateable assessment in the City of Moonee Valley, including vacant land. This charge covers some of our administrative costs.

Environmental Services Charge
A flat charge that applies to all developed properties. This charge covers a range of waste management and environmental services, including the weekly household garbage collection, fortnightly collection of paper and other recyclables, litter bins and street cleaning.

Optional Green Waste Service
Households that choose to use the fortnightly collection of a green waste service will be charged $52.02 Eligible pensioners who already receive the State Government rate rebate will be charged $32.10