Covid support

While many of our services and facilities have been impacted, we're working hard to service the needs of our community.

Visit our COVID-19 page to get the latest information about changes to Council facilities and services.

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COVID-19 is impacting our community physically, emotionally and financially.

We understand times are tough, but know that we are here for you. We will get through this together.

If you’re having trouble paying your rates we can help with payment arrangements or deferral.

So if you need a hand during these unprecedented times, and would like to set up a payment arrangement plan please complete our online hardship form by clicking the button below. Alternatively, should you need to defer your payment please contact Council at 9243-8888. You can find out more about the 2020/21 annual rates notice here.

There's more we can do to help ease your burden.

In addition to our rates support we have also included things in our updated Financial Hardship Policy such as help with other fees, charges and fines.

We have also redesigned our community funding program to enable quick, responsive grants for local community groups and small businesses. Remaining grant funding in the 19/20 budget will be reallocated to the COVID-19 Recovery Grants Program.

You can read more about what we're doing in our Financial Management Policy and Financial Hardship during States of Emergency Guidelines by clicking here and searching for their titles.

My Community

We are committed to supporting our community and local businesses to adapt and bounce back through the global COVID-19 pandemic. This grants program is designed to support the adaption, continuation and recovery of our local community groups and businesses.

My Local Business

Local businesses are being significantly impacted by COVID-19. To help you through this tough time, you can apply for help through our Hardship Policy and the new modified grants program.

We will also refund businesses in full for 2019/20 Footpath Trading Permits, and businesses can apply for a full refund to permits issued for ‘outdoor dining.’ All other Footpath Trading Permit categories will be assessed on a case-by-case basis.

My Family

Many of us think of our furry friends as family, so to ensure we continue to keep them safe during this global crisis we have options.

We’ve extended the due date for animal registrations until Saturday, 10 October, 2020, instead of Friday, 10 April, 2020.

This new date will be reflected on the Reminder Notices issued in late May 2020. If you are unable to make payment by this date, you can apply for further assistance via our Relief Hardship Program.

Other ways you can get support

Appealing Infringements

Have you received an infringement that you would like reviewed?

Please visit our parking page for options on viewing, paying and appealing parking infringements.

Community groups

Are you a regular hirer of our community facilities or a Moonee Valley sports club? We have been looking for ways to support groups and clubs in our community and help them get back on their feet following the COVID-19 closures.

We are offering subsidies for regular hirers of our community facilities including halls, sports facilities and grounds, libraries and community centres.

For more information please contact us on the details below