What you need to know

MyCouncil Portal Scheduled Service Outage this weekend

Copy of Website Notice CRM Scheduled Updates

The MyCouncil Portal is getting a refresh! We’re making some exciting new changes and bringing some new services online. This will help you lodge requests, make enquiries and report issues quickly, easily and on your preferred device.

To allow us to roll out these new services as fast as possible, the MyCouncil Portal will be offline this weekend (14-17 May 2021).

Not sure what this means for you? Never fear, read on below.


What? My Council Portal Upgrades

When? From 5pm Friday 14 May 2021 until 7am Monday 15 May 2021

We will advise via our website and social media channels when all services are live.


Access to the MyCouncil Portal will be unavailable during this time. You will be unable to login, register for an account, view your current activity or report new issues via the portal during this time.

What is not impacted?

Access to all other Council platforms online will operate as normal. This includes all Council websites, social media pages, emails and phone lines.

Questions about the outage?

For more information, get in touch with us at council@mvcc.vic.gov.au, via our social media channels Facebook and Twitter, or by calling 03 9243 8888.

MyCouncil Portal Website Portal Scheduled Service Upgrades

Need help and can’t wait until Monday?

  • If you require urgent assistance, please call (03) 9243 8888 to reach our after-hours emergency hotline.
  • For flood, storm, tsunami or earthquake emergencies, call 132 500.
  • If your life or property is in immediate danger, always call Triple Zero (000) for police, fire and ambulance services.