What you need to know

#RallyMooneeValley – Nerida Fearnley-Gill, Moonee Valley City Council Customer Service Administration Officer

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For Nerida Fearnley-Gill the biggest impact of the pandemic is going from a busy open-plan office to working from home alone.

“My workload remains substantial and I’m being kept very busy, but I do find the days can be quite lonely,” she said.

Ms Fearnley-Gill and her team are the voices at the end of the phone when you ring the Civic Centre Customer Service line.

She’s a one-stop-shop for information about Council.

“I enjoy being able to play my part in assisting people and helping the community maintain a bit of normality in their daily lives during these unsettling and challenging times,” she said.

Her message? It’s ‘Business (Almost) As Usual’.

“We mightn’t be available for face-to-face dealings at the Civic Centre, but we’re still here to help the community in whatever way we can – be that online or over the phone. We’re here to assist, and are always happy to do so,” she said.

The winners in all this? Ms Fearnley-Gill’s ‘Executive Assistants’.

“My main office companions are my dogs, Bastien and Coco who, I have to say, are loving these times,” she said.

“They have company all day, they are being walked at least twice as much as normal, and they get to stay inside – what’s not to love!”

Nerida is one of our community members helping to #rallymooneevalley during the coronavirus State of Emergency. If you have a story of an individual or group rallying in the face of the outbreak, we’d love to hear about it. Simply register here, and submit an article.