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Contact

Connecting with us is easy! Discover the many ways to get in touch with Council below.

Lodge a service request

If your bin wasn’t collected, a dog is barking, or you need help with a permit, you can report it or request a service — we’re here to help.

Lodge a request

Feedback, compliments and complaints

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Relevant complaint types
How to submit feedback
Legislation & reference sources

View more of the Feedback & complaints page

Contact your
local Councillor

Local Councillor

Find your ward
Contact details

View more of the Contact your local Councillor page

Media enquiries

Media Enquiry

Contact our media team
Media releases

View more of the Media contacts page

Contact our team

(03) 9243 8888

Want to chat? You can give us a call anytime between 8.30am and 5pm, Monday to Friday.

Calls outside of business hours will divert to an emergency hotline.

council@mvcc.vic.gov.au

Can't find what you're looking for on our website? You can email us your issue, question, or complaint and one of our friendly Council Officers will be in touch as soon as possible.

Visit us in-person at the Moonee Valley Civic Centre

If you prefer to sort things out face to face, drop in to see us at the Moonee Valley Civic Centre and speak to one of our friendly team members.

Location: 9 Kellaway Avenue, Moonee Ponds, VIC 3039 on Wurundjeri Woi-wurrung Country

Opening hours: 9am to 4pm, Monday to Friday.

Postal address:

Moonee Valley City Council PO Box 126 Moonee Ponds, VIC 3039 Wurundjeri Woi-wurrung Country

Media enquiries

media@mvcc.vic.gov.au

Contact Moonee Valley Media Team (Media-related enquiries only)

During business hours (8:30am-5pm, Monday-Friday) 

 
Email for urgent media enquiries outside of business hours (after 5pm or over the weekend)

View media releases