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What you need to know

Contact

Connecting with us is easy! Discover the many ways to get in touch with Council below.

Whether you have a missed bin, need to report a barking dog or just want to chat to someone about a permit application - we are here to help.

You can get support by reporting it via the My Council Portal, emailing us, giving us a call, or coming down and speaking to one of our customer service team members.

Submit a service request

Need help with something? Visit the My Council Portal to report an issue or request a service in a few simple steps

Feedback, compliments & complaints

We value your feedback. It's important to us that your experience is as easy and fuss free as possible.

Contact your local Councillor

Find out who your local representative is and chat to your ward Councillor about any issue you may have.

Make a media enquiry with us

Reach out if you want to get in touch with us about a breaking story, or make an enquiry with our media team.

Contact our team

(03) 9243 8888

Want to chat? You can give us a call anytime between 8:30am and 5pm, Monday to Friday.

Calls outside of business hours will divert to an emergency hotline.

council@mvcc.vic.gov.au

Can't find what you're looking for on our website? You can email us your issue, question, or complaint and one of our friendly Council Officers will be in touch as soon as possible.

Visit us in-person at the Moonee Valley Civic Centre

If you prefer to sort things out face to face, drop in to see us at the Moonee Valley Civic Centre and speak to one of our friendly team members.

Location - 9 Kellaway Avenue, Moonee Ponds, VIC 3039 on Wurundjeri Woi-wurrung Country

Opening hours - 9am to 4pm, Monday to Friday.

Postal address

Moonee Valley City Council
PO Box 126
Moonee Ponds, VIC 3039
Wurundjeri Woi-wurrung Country