What you need to know


Find out the many ways you can get in touch with us.

Opening up to fully vaccinated visitors

We’re so pleased to be reopening the Civic Centre following the easing of COVID-19 restrictions under the Victorian Government Roadmap.

  • Our opening hours are 9am – 4pm, Monday to Friday.
  • All visitors aged 16+ to Moonee Valley City Council Civic Centre must be fully vaccinated.
  • Victorian Government mandatory COVID-19 vaccination requirements will apply for all visitors unless a medical exemption applies.

We are committed to protecting the health and safety of all visitors, employees, volunteers and contractors at Council facilities through our mandatory vaccination policy. The health and wellbeing of our community is our highest priority.

You are considered fully vaccinated against COVID-19 if:

  • you have received both doses of the COVID-19 vaccine, or
  • you have a valid medical exemption to COVID-19 vaccination issued by an authorised medical practitioner, or
  • you are aged under 16.

To see accepted evidence of your vaccination status, visit the Victorian Government Coronavirus website.

Please check in using the Service Victoria app when entering a Council facility. Thanks for your understanding.

Please be patient and respect our staff.

Moonee Valley Civic Centre

Address: 9 Kellaway Avenue, Moonee Ponds, VIC 3039
Melway reference: MEL 28 J6

Postal address:

Moonee Valley City Council
PO Box 126
Moonee Ponds, VIC 3039

Phone: (03) 9243 8888
Our phone lines are open between 8.30am and 5pm, Monday to Friday.
This number will divert out of hours to an emergency hotline.

Email: council@mvcc.vic.gov.au

ABN: 54 651 216 324

You can also report a problem in your street, local park, or neighbourhood online through our new My Council Portal.

We are Relay Service friendly

If you are deaf, or have a hearing or speech impairment you can contact us through the National Relay Service:

1. Contact the National Relay Service - you can find out how to do this on their website.

2. Request the Council phone number you wish to call (including the area code.)

Contact Us

  • Please include as much detail as you can.

Getting to the Civic Centre sustainably

The Civic Centre is:

  • approximately 500m to Moonee Ponds Station
  • approximately 200m to the bus terminal
  • approximately 40m to the tram terminal

Walk or cycle

Using Google maps:

  • click on Get Directions
  • click on either the walking or cycling icon
  • in box A, type in your current location
  • in box B, type in 9 Kellaway Avenue, Moonee Ponds
  • click the blue Get Directions button