What you need to know
We are committed to a more inclusive and accessible city, where everyone can access everything and feel empowered to do so.
Disability Action Plan: Djanga-nganyin nharrag-ayl* Our Identity is Powerful: Inclusive Moonee Valley DAP 2024-2025
Council's Disability Action Plan assists our work towards greater inclusion of people with disabilities, in line with the Fair Action Plan. The 2-year plan has 32 actions that span many areas of Council's service provision to our community.
Council regularly convenes a group of local people with living experience of disability to guide us in the delivery of our Disability Action Plan. To learn more visit the Disability Advisory Committee.
*Djanga-nganyin nharrag-ayl is pronounced Janga Nun-yon Nar-ruh guy-yil.
Watch a short video about our Disability Action Plan
You can also watch this video in the following languages:
Our Identity is Powerful (Auslan)
Our Identity is Powerful (Arabic)
Our Identity is Powerful (Chinese)
Disability Action Plan 2024-2025 update
We are working towards empowering everyone in our community to actively participate in civic life. We are committed to removing the barriers that prevent those living with disability, neurodivergent people and carers from participating in the community in the way that works best for them.
Here are some recent achievements and updates on the progress of Djanga-nganyin nharrag-ayl: Our Identity is Powerful: Inclusive Moonee Valley - Disability Action Plan 2024-2025.
Highlights for accessibility 2024
- We installed an accessible parking bay at 109 Maribyrnong Road, Ascot Vale.
- Procurement was completed for the installation of an accessible bay at Crown Street Stables, Flemington.
The new complaints handling system workflow was implemented in November. This enhancement enables customers to efficiently submit complaints, feedback, or compliments directly through the corporate website for streamlined processing.
The doors for the accessible changerooms at Ascot Vale Leisure Centre were upgraded to a push-to-open and lock system to improve access and usability.
- We applied actions arising from the website accessibility audit.
- The new booking system on the corporate website was enhanced to include comprehensive facility information and improved accessibility features, making it easier for all customers to access and use the platform.
Progress on the Disability Action Plan 2024-2025
| On track | ||
|---|---|---|
| Progress and report on the upgrade of Accessible Parking spaces across the municipality as identified in the Accessible Parking Review and Strategy (2015) | ||
| Review the process for Council to receive feedback on accessibility concerns from community | ||
| Build the capacity of Family and Children's Services staff knowledge around inclusion, inclusion resources and referral pathways | ||
| Scope and build a business case for the installation of automatic doors with sensor access to existing accessible change rooms at Ascot Vale Leisure Centre | ||
| Scope and build a business case for the installation of mobile pool hoists to provide an accessible entry to warm water pools/spa at Ascot Vale Leisure Centre and Keilor East Leisure Centre | ||
| Investigate the design and development of an interactive public-facing access map |
Accessing services and support
We offer a range of community services, inclusion opportunities and support options for people with a disability who are not eligible for the NDIS.
The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government.
It is available for people under the age of 65 who have a significant or permanent disability. You can learn more about the NDIS on their website.
The Home and Community Care Program for Younger Persons under 65 (HACC PYP) program offers a range of social programs to promote social connections and help people with disabilities live at home as independently as possible.
To learn more, you can:
- email our Access and Inclusion Team on access&inclusion@mvcc.vic.gov.au
- contact (03) 9243 8888 and ask to speak with the Team Leader Disability Access and Inclusion
- fill in this registration form and we will contact you.
We have a range of programs available for people with a disability. Come along to meet people and learn new skills.
Moonee Valley libraries are not just places to rent books they offer a range of services available to the community.
At the libraries you can:
- book a computer to use
- have something printed
- organise a home library service
- attend events
- join a book club.
You can also access books in alternate formats such as e-books, e-audio, large print and talking.
We have 5 library facilities in Moonee Valley. Find out their locations and hours.
We are committed to ensuring Carers are recognised and feel supported in their caring role. We provide a monthly Caring for Carers Newsletter. To subscribe and learn more about what Moonee Valley offers our local Carers, please visit the Carers webpage.
Accessing the community
Around our city are facilities that help to make it easier for those living with a disability.
The Civic Centre
Visit our Civic Centre if you would like to talk to a Moonee Valley staff member face to face. They can help you with:
- rates enquiries
- rubbish collections
- bin orders
- kindergarten applications
- animal registrations
- hiring community spaces.
They are National Relay Service Friendly too.
Find out more about our Civic Centre
Accessible parking
Find out how to apply for or renew an accessible parking permit on our Parking page.
Community Service organisations can also apply for an accessible parking permit on our Parking page.
To request a new accessible parking bay email council@mvcc.vic.gov.au with details of your request including location, street address, any photos and explanation of why you require a parking bay.
To find more accessible parking in Moonee Valley download the Park Moonee Valley App.
Council meetings
Visit Council Meetings to watch online, view recordings, read minutes and agenda.
You can also request time to speak at a Council Meeting.
Our Council Chamber is fitted with a hearing assistance system.
Please email Governance to advise of any access requirements.
Carer Card
The Victorian Carer Card entitles the holder to the same discounts as a Seniors Card holder.
Card holders can access these discounts and benefits independent of the person they care for. It allows for free travel on weekends and during Carers Week.
Cardholders may also be eligible for free travel vouchers.
Facilities that honour the program include:
Companion Card
A Companion Card allows the card holder to have their support person accompany them to events and activities at no additional cost. For example, a carer is able to travel free with the cardholder on public transport.
Public amenities
- Accessible toilets - Public Toilet Map
- Changing Places facilities
- Master Locksmith Access Keys
Disability Advisory Committee
The Moonee Valley Disability Advisory Committee (DAC) provides us with a forum to consult with community members who live, work and volunteer in the local community, and seek specialist advice around disability.
The DAC is comprised of a selection of people with disabilities, their family or carers, who represent a cross section of the local community and reside in different geographic locations across Moonee Valley. Local service organisations also participate in the DAC.
Learn more about the committee on the YourSay DAC page.
Contact Council to provide feedback about accessibility in Moonee Valley.
Accessing transport
If you or someone you care for has a disability and needs help to get around, there is support available for our public transport system including train, trams and bus services, ride share services and community transport services.
Public Transport Victoria’s (PTV) website provides information on the accessibility of transport. Information is also available for vision or hearing-impaired people. You can also find out about travelling with mobility aids.
You can use Public Transport Victoria's journey planner or call PTV on 1800 800 007 or the National Relay Service on 133 677 to plan your trip.
Moonee Valley trains are on the Craigieburn Line.
Each station has different accessibility facilities. Choose your station to find out its facilities and its location:
Some of Moonee Valley’s tram stops are now accessible for people with mobility aids. For more information, see Yarra Trams accessibility information.
Most buses in Moonee Valley are low-floor and are accessible for people with a disability. To find out if the buses at your stop are accessible, call Public Transport Victoria on 1800 800 007.
Animals can come with you on public transport under certain conditions. You can get an Animal Assistance Pass if you need a trained assistance animal to help you on public transport.
You might be eligible for a travel card or pass. Click on the below links to learn if any of these options are right for you:
- The Access Travel Pass is for people who are unable to use a MYKI because of their disability
- Scooter and Wheelchair Travel Passes
- Vision Impaired Travel Pass
- Companion Card allows a carer to travel free with the cardholder on public transport
- The Victorian Carer Card allows for free travel on weekends. Cardholders may also be eligible for free travel vouchers
- Council's community transport.
Council provides for people with a disability and older adults. Valley Van has been designed to assist eligible residents with access to medical appointments, food shopping, social and community activities and maintain independent living at home.
Multi Purpose Taxi Program (MPTP) offers subsidised fares for people with severe and permanent disabilities.
Wheelchair accessible taxis can transport people who need to travel in their wheelchairs. You will need to call to book an accessible taxi and some companies included:
Ride sharing services Uber and Shebah are booked from mobile phone apps. These vehicles may not be wheelchair accessible. Please contact these companies directly if you need an accessible vehicle.
The Multi Purpose Taxi Program (MPTP) Holders can use while travelling in ride share vehicles.
- Moonee Valley Racecourse map shows accessible parking, toilets and lifts. Call customer service 1300 843 825 for wheelchair hire.
- Melbourne Showgrounds is a fully accessible venue. Call 9281 7444 about wheelchair hire.
- Flemington Racecourse provides a range of services for people requiring mobility assistance. Call customer service 1300 727 575 for wheelchair hire.
- The Clocktower Centre is an accessible venue for performing arts. A hearing loop has also been installed at the Clocktower Centre. If you would like more information, contact the Clocktower on 9243 9191 or email enquiries@clocktowercentre.com.au
- Incinerator Gallery is an accessible arts venue. If you would like more information, contact the Gallery on 9243 1750 or incinerator@mvcc.vic.gov.au
- Try one of our community centres or halls for an accessible, affordable venue.
Booking.com has a search function for accessible hotels.
Wheelchair accessible hotels in Moonee Valley include:
YouMeUs has been developed as an easy and effective way to deliver FREE training to staff and volunteers on enhancing inclusive practices and culture.
A series of short videos have been developed for businesses to learn how they can adapt and attract more customers with a disability, focusing on Access, Attitude, Communication and Rights.
Accessing sport and recreation
Moonee Valley has lots of great sports and recreational opportunities for everyone.
Moonee Valley has a variety of sporting and recreation facilities available for all community members to use.
Learn more about:
- our Sports, Parks, Playgrounds and Pools
- Move MV – Leisure Centres and Cerge
- local sports clubs
- Special Olympics - Melbourne West provides sporting opportunities for people with an intellectual disability.
Disability Sport and Recreation (DSR) Victoria offers a range of sports for people of all abilities.
RecLink Victoria offers the AAA Play Program Directory to find an inclusive activity or leisure centre near you.
Disability Sport and Recreation (DSR) Victoria Kids Program runs camps and programs just for kids.
- NDIS Sports Guide gives tips on how to use your NDIS funding to achieve your sporting goals.
- AAA Play hotline helps you find a local sport and recreation activity that’s right for you. Call 1800 222 843 or email request@aaavic.org.au
- Disability Sport and Recreation (DSR) service directory lists contact details for organisations and services to help you play sport.
Want to create a more disability-inclusive culture at your club?
Talk to someone:
- Disability Sport and Recreation (DSR) works with clubs and recreation providers to help them be inclusive.
- AAA Play helps clubs find ways to include people with disabilities.
- Blind Sports Victoria
- Deaf Sports Victoria
- Promote your inclusive activities on the AAA Play Directory
Guides:
- The Access for All Guide developed by The City of Darebin provides practical advice on how your club can become more inclusive.
Training programs:
- SOA Learn is a series of training modules that helps sports clubs to include people with a disability.
- All Play has developed resources and training programs to help clubs include children in AFL footy and dance programs.
Club grounds and facility guide:
- Design for Everyone: A Guide to Sport and Recreation Settings is a resource about the principles of Universal Design.
- Vic Health provides grant opportunities to help make your facilities more accessible and inclusive.
- AAA Grants provides a list of organisations who providing funding for inclusive initiatives.
- Moonee Valley City Council offers grants that can assist community members and groups with funding for inclusion. Sign up to find out when grants become available,
- The Grants Hub is Australia’s leading search directory for information on local, state and national grant opportunities.
Make your event accessible!