What you need to know
Your rates are at work every day in Moonee Valley. Every dollar helps us deliver hundreds of essential community services, as well as maintaining infrastructure such as roads, footpaths, parks, gardens, libraries and sports facilities.
How do I pay?
Do things your way. There are a number of ways you can pay online, over the phone or in person. Check out the options below.
NEW Direct Debit
Sign up for 10 x monthly direct debits from your bank account in three easy steps.
- Follow the link to login or register for an online payment account to access Direct Debit.
- Wait for your registration to be confirmed. This may take up to two business days to process. Council Officers might contact you during this time to check your details.
- After receiving your account confirmation, login to your account and follow the prompts to setup Direct Debit rates payments for your property.
For assistance setting up or to request a hard copy form, call us on 9243 8888 between 8.30am and 5pm, Monday to Friday.
Copy Rates notice
You can order a copy of a previous rates notice if you are:
- the registered owner of a property.
- a property manager who has authorisation on the property.
- an authorised person as information previously provided to Council.
- Rates notice (current financial year): no charge.
- Rates notice (previous financial years): $21 per notice.
To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally.
3 step process to be able to order copy notices:
- Follow the link to log in or should you need to register for online access.
- If you are a new registered user, wait for your registration to be confirmed. This may take up to two business days to process. Council Officers might contact you during this time to check your details.
- After receiving your new account confirmation, log in to your account and follow the link to request any of the previous rates notice for your property.
For any enquires or assistance you may call us on 9243 8888 between 8.30am and 5pm, Monday to Friday.
Alternatively, sign up to eNotice to receive your notices via email (Refer to your most recent notice). Previous notice can be accessed via eNotice portal from 2014 onwards at any time at no cost.
Follow the link to our online payment system. Select payments, followed by new payment and then scroll to select rates. Enter your rates assessment number and follow prompts to complete your payment. VISA and MasterCard accepted.
Pay BPAY bill via your mobile or internet banking. Alternatively, phone your participating bank, credit union or building society to make a BPAY payment directly from your cheque, savings or credit card.
Phone Council’s credit card payment line on 1300 738 574 (open 24 hours). VISA and MasterCard accepted.
Pay in person at the Civic Centre
Pay with cash, cheque or EFTPOS (Cheque, Savings or Credit Card) at the Moonee Valley Civic Centre, 9 Kellaway Avenue, Moonee Ponds. Open Monday to Friday, 9am to 4pm. Cheques payable to Moonee Valley City Council. VISA and MasterCard accepted.
Pay via post
Detach payment slip on your rates notice at the dotted line and mail with cheque to: Moonee Valley City Council, PO Box 126, Moonee Ponds VIC 3039.
When are my rates due?
You don't need to pay your annual rates amount in full straight away. Here are your options to pay smaller amounts more often:
Due dates if you are paying in four instalments:
- First instalment is due: 30 September 2022
- Second instalment is due: 30 November 2022
- Third instalment is due: 28 February 2023
- Final instalment is due: 31 May 2023
Due dates if you are paying via Direct Debit:
- 10 x monthly repayments, on the 20th of each month.
- First repayment, 20 September 2022
- You can switch to Direct Debit at any time.
Need help with your rates payments?
We understand times are tough. If you’re having trouble paying your rates we can help you set up a payment arrangement. We invite any residents experiencing difficulties to complete the online payment plan application form below or call Council on 9243 8888 to discuss how we can help you find the right support.
Can I claim a pensioner rebate?
From 1 July 2022 the maximum annual municipal rates concession amount will be $253.20 and Fire Services Property Levy rebate $50. Council provide an additional $20 for each eligible pension application (one per household maximum).
You may be entitled to a pension rebate if you hold either of:
- Pensioner Concession Card (PCC)
- Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW)
To claim, complete a Municipal Rates Concession Application Form and make sure:
- the name and address on the card are the same as on your application form.
- the property listed in your application is your primary place of residence
- you supply a photocopy of your card, front and back.
Return the application form along with all attachments to:
Moonee Valley City Council
PO Box 126
Moonee Ponds VIC 3039
Or scan documents and email to email@example.com
How do I change my name or address?
If you want to update your name or mailing address details you need to let us know in writing.
- the title is different to what is shown on our records please fill in the change of ownership form (pdf, 87KB)
- you need to change your name due to marriage, etc. please fill in the change of name form (pdf, 26KB)
- your mailing address has changed, submit an online application to change your address through our new MyCouncil portal and our Rates team will be in touch. If you can't access the MyCouncil portal, you can also fill in the change of address form (pdf, 45KB)
and send to:
Mail: PO Box 126, Moonee Ponds 3039
Fax: 9377 2100
How can I receive my rates notice?
Post: The 2022/2023 Annual Rate and Valuation Notice will be arriving in your letterbox from the end of August.
Email: You can save time and the environment by signing up to receive your rates notice via email.
Just register here with the eNotice reference number on your latest rates notice.
Be aware, we can't accept non-receipt of a rates notice as a valid excuse for late payment.
What happens if my rates are overdue?
Overdue rates and charges attract penalty interest from the due date of the unpaid instalment and only for the instalment amount that was due. Penalty interest is charged at 10 per cent per annum as fixed under the Penalty Interest Rate Act 1983.
Interest will be charged on all outstanding rates and charges if not paid by the instalment due dates, without exception. Interest will be charged at 10 per cent per annum as fixed under the Penalty Interest Rate Act 1983.
We will consider requests to have interest waived if there are exceptional circumstances involved. To request this, please write to us stating why the interest should be waived and include any documentation that supports this.
We cannot accept postal delays or non-receipt of rates notice as a reason for us to waive the interest. It is a ratepayer's responsibility to make sure that rates are paid on time.
We are still following up outstanding rates and charges from 2020/2021. Late or non-payments still accrue interest and if you have not paid your rates, you may be liable for further legal action. A warning notice about arrears is specified on your annual rate notice.
We will refer ratepayers who have not paid their rates in full, and who have not contacted us to make an arrangement, to our Debt Collection Company to recover the amounts owing.
If you have received a letter from our solicitors, ML&C Collections, please respond as soon as possible to avoid legal action. As the ratepayer you will be responsible for payment of any additional charges incurred.
What are revaluations used for?
House valuations help determine how much of the rates revenue you pay compared to others. That way, everyone pays their fair share.
Valuations are performed annually by the Valuer General to reflect your property's current market value as at 1 January. They analyse property sales and rental advice.
House prices have no impact on the rates revenue that Council collects, as this is capped at a 1.5 per cent increase from last year. No matter what property values do, we only collect the amount of money in rates we determined when the budget was adopted.
How do I object to my valuation?
Ratepayers have a right under section 16,17 & 18 of the Valuation Act 1960 to object to the property valuation. Any objections must be lodged within 2 (two) months of the rate notice being issued. Should you wish to formally object to the valuation, you may do so by visiting the Valuer-General Victoria (VGV) online portal and submitting your application for review.
Any questions around valuations can be discussed directly with our valuation team by calling us on 9243 8888.
How do I get a land information certificate?
Apply for a land information certificate online.
The cost of Land Information Certificates is Standard $27.80 and Priority $58.
The rate or charge indicated in your rate notice is typically made up of the following four elements:
- General Rate: A rate based on the value of your land and building(s). This value is known as Capital Improved Value (CIV). We may charge a differential rate for similar types of properties.
- Municipal Charge: A charge applied to every rateable assessment in the City of Moonee Valley, including vacant land. This charge covers some of our administrative costs.
- Garbage charge: You will note that you are no longer paying an environment charge. Instead we have adopted a fairer, user-pays garbage charge. If you currently have your garbage collected by a private company you will not be charged the garbage charge.
- Non-Residential Vacant Land Properties: In the 2016/17 budget Council made the decision to remove the Non-Residential Vacant Land Properties and instead include them within the Non-Residential Properties differential. The category was first established to discourage land banking however, very few properties have fallen within it for more than a two year period.
- Optional green waste service: Households that choose to use the fortnightly collection of a green waste service will be charged $76.90 per service. Eligible pensioners who already receive the State Government rate rebate will be charged $44.90 per service.
|Green Waste services charge||76.90||74.80||-2.73%|
|Green Waste services charge (pensioner)||46.10||44.90||-2.60%|
|Additional Bin charge||248.20||314.80||26.83%|
|Cultural and Recreational Properties||0.00187485||0.00170746||-8.93%|
What is rate capping?
The Victorian State Government’s rate cap means our total rate revenue can’t go up more than 1.5 per cent from last year.
This has placed significant pressure on Council. To ensure long-term financial sustainability, we aim to save $2.5 million each year in operating costs, which will be used to renew community assets.
Rate capping does not apply to individual notices, so yours may be more or less, depending on how your property valuation compares to others.