Fines

Contrary to law
You believe you didn't commit an offence, or the infringement is unlawful.
Example: You were booked for wrong offence location – Provide proof of when and where the vehicle was parked.

Exceptional circumstances
There were unforeseen and verifiable circumstances outside of your control that could excuse your conduct.
Example: Emergency services blocked off the road and you were unable to get to your vehicle – Provide police report with your appeal.

Mistaken identity
You believe the fine was issued to the incorrect person, company, or vehicle.
Example: The wrong registration number was on the infringement – Provide proof of registration with appeal.

Special circumstances
These circumstances are very specific. You should only select this reason if you committed the offence and can show that:

• at the time of the offence any of these circumstances applied. You:
  • had a mental or intellectual disability, disorder, disease or illness
  • had a serious addiction to drugs, alcohol or a volatile substance
  • were homeless
  • were a victim of family violence, or
• you cannot deal with your fines because of severe disabling long-term circumstances. The circumstances did not have to exist at the time of the offence.

You will need to provide evidence from a qualified practitioner or agency to support your application. For more information on what is required and how to apply, see Special Circumstances.

Family Violence Scheme
The Family Violence Scheme is an option to help victim survivors deal with fines, if there is a link between the family violence and their fines.

Visit Family Violence Scheme for more information and assistance.

Person unaware
You didn't receive the original infringement notice because you changed address, have an overseas address were away from your address, or mail was stolen from your address, around the time you incurred the fine. – provide proof of your notification of change of address to VicRoads.
The original penalty amount is still payable under this request.

Faulty parking meters: If a faulty parking meter prevents you from making payment for parking, there must be a record of you reporting the machine as faulty. The infringement notice must be sent in with a record of the reference number issued on the date of the fault.

• not being aware of the road rules
• being new to, or unfamiliar with the area
• poor visibility due to weather
• parking in a permit zone without a permit or parking in the wrong permit zone
• being unable to leave work to move your vehicle
• not seeing parking sign or reading only part of a sign
• not noticing a sign or that parking restrictions have changed
• not having change or leaving the vehicle to get coins to put in parking meters
• running late or being in a hurry
• being delayed at an appointment
• stopping for a short time in prohibited areas, for example, stopping in a ‘no stopping’ area to pick up or drop off passengers or goods or to answer a mobile phone
• running out of petrol.

• if the infringement has been lodged with Fines Victoria - an internal review with Moonee Valley City Council is no longer available, or
• if you are appealing on someone's behalf without appropriate authorisation, or
• if legal proceedings have begun.

After reviewing your circumstances and accompanying documents, the authorised officer overseeing the internal review may take any of the following actions:

• confirm the decision to issue the infringement notice
• withdraw the infringement notice
• withdraw the infringement notice and issue an official warning
• withdraw the infringement notice and refer the matter to Court
• waive all or any prescribed costs
• approve a payment plan or extension
• any combination of these actions.

Under current legislation, Council has up to 90 days to reply to your appeal correspondence once it is submitted.

When an appeal is received, the matter is placed on a “hold status” please note do not submit another application or make payment until you receive a written outcome or further notification from Council.