What you need to know


We are committed to making Moonee Valley more age-friendly by facilitating the inclusion of older persons, enabling people of all ages to actively participate in communities, be treated with respect and stay healthy and active for as long as possible.

In Victoria, people are living longer. Help us create a community that can respond to this social change and support one another as we age.

We are proud to be a member of the World Health Organization’s Global Network of Age-Friendly Cities and Communities for the work that we do.

Home Care Packages

A Home Care Package is a coordinated service to help you live in your own home for as long as you can. Our home care packages empower you to take control of your life with choice and flexibility.

There are four levels of Home Care Packages which are designed to give you the care you need. A professional assessor from the Aged Care Assessment Service (ACAS) will help you find the appropriate package.  Each level provides a different subsidy amount. This amount is paid to the home care provider you choose. You can read more about the Home Care Package costs and fees on the My Age Care website or view the Moonee Valley City Council - Home Care Package Program Fees and Charges.


  • Level 1

    Basic care needs

  • Level 2

    Low-level care needs

  • Level 3

    Intermediate care needs

  • Level 4

    High-level care needs

What services and support is available in a Home Care Package?

  • Case Management:
    • A Case Manager will be allocated to you to be your one point of contact. They will discuss your needs and preferences with you, develop a goal-directed care plan and work with you to get the most out of your package.
  • Personal services:
    • assistance with personal activities such as bathing, showering, toileting, dressing, mobility and communication
  • Domestic assistance:
    • assistance with cleaning, laundry, shopping, meal preparation
  • Transport and personal assistance:
    • assistance with shopping, visiting medical appointments, attending social activities
  • Management of continence, skin integrity and medication
  • Allied health and nursing services, such as physiotherapy, speech therapy and other
  • Assistive technology
  • Aids and equipment, for example walking aids, bathroom modifications and other

Home Care Package funds cannot be used as a general source of income for items such as day-to-day bills, food, mortgage payments or rent as an example.


To become eligible for a Home Care Package, you need to phone the My Aged Care contact centre on 1800 200 422. You can also visit the My Aged Care website.

My Aged Care will register you and conduct a screening of your needs. If your care needs indicate you might require a Home Care Package, you will be referred to the Aged Care Assessment Service (ACAS) for a face-to-face assessment. The assessment will determine if you are eligible for a package and if so, what level. You will be placed on a national prioritisation system and receive a letter once you are assigned a Home Care Package. The wait for a package might be several months. You can choose who your home care provider is, from a range of options including Moonee Valley City Council.

If you need help accessing My Aged Care or have questions about our services, please contact us on 9243 8748. We’re happy to help!

If you find that you are not eligible for a home care package, you may still be able to access some of our services through the Commonwealth Home Support Program (CHSP)

Choosing Moonee Valley

You can choose Moonee Valley as the provider of your home care package. The benefits of choosing us include:

  • We put our clients and our community first.
  • We offer outstanding quality and have a skilled and experienced workforce.
  • If you already receive services through us you can continue with the same care staff.
  • Our Home Care Packages are value for money.  We are transparent about all aspects of the Home Care Package, such as services and fees.

If you are ready to choose Moonee Valley that’s great! We can’t wait to take care of services as part of your Home Care Package.

Give us a call on 9243 8748 and we’ll help you get started. We can also answer questions about Home Care Packages other services we offer or how to access My Aged Care.

Why not join our Active Ageing Reference Group?

The Active Ageing Reference Group consists of 6 – 8 community representatives. The aim of the group is to provide advice and recommendations to Council on Healthy Ageing. The group meet at least four times per annum. Meetings to occur on a weekday in March, June, September and December each year, between 1pm-3pm (negotiable).

Submit your interest by completing the application form and email or mail attention to the Cassie Morris, Healthy Ageing Officer.

Email: cmorris2@mvcc.vic.gov.au

Mail: P.O Box 126 Moonee Ponds 3039

Expectations and requirements of members

  • Adhere to any relevant Council policy.
  • Review policy and provide constructive feedback on Active Ageing projects and events.
  • Provide advice and/or recommendations about issues impacting the ageing community.
  • Advocate for and represent the ageing community.
  • Adhere to the program’s Confidentiality and Disclosure Agreement.
  • Treating information with sensitivity.
  • Declare in advance, any potential conflict of interest, and exit the room during the deliberation of any application in which they have an interest.
  • Act in a courteous manner, respecting others’ views and opinions.
  • Respect the decision of the Chair/Facilitator.

Caring for Carers

  • Exercise program
  • Social club
  • Active Pathways program

Sign up to our Caring for Carers program.


In-home support for people over 65

We provide in-home support for people who need help to remain living at home and in their community. The below services are available and funded through the Commonwealth Home Support Program (CHSP).

  • Domestic help

    Includes general house cleaning, laundry and unaccompanied shopping

  • Personal care

    Includes help with bathing, showering and dressing.

  • Social support

    Includes a home visit by one of our Direct Care Workers, shopping, paying bills, assistance to meet friends etc.

  • Respite

    Care for you while your carer takes a break

Eligibility to access the CHSP Services

The Commonwealth Home Support program (CHSP) is for people aged 65 years and older (50 years and over for Aboriginal and Torres Strait Islander people or people who are homeless or at risk of homelessness) who need assistance to continue living at home.

Services are not free, a contribution to the cost of the service is dependent on your income. This will be determined with you before you start services.

To find out if you are eligible, contact My Aged Care on 1800 200 422 or online at myagedcare.gov.au.

If you need help accessing My Aged Care or have questions about our services, please contact us on 9243 8748. We’re happy to help!

Community transport

We offer accessible and affordable transport to eligible older residents and residents with a disability who cannot use public transport to access services and social activities.

Community transport operates Monday to Friday from 9am to 5pm and is available to individuals and groups accessing community facilities such as:

  • Senior citizens centres
  • Social clubs
  • Shopping centres
  • Community health centres
  • Libraries

We also offer several community bus runs. These provide senior residents, and residents with a disability, a safe and convenient way to get to popular shopping locations across Moonee Valley.

The service provides door-to-door home pick-up and drop-off, with wheel chair-accessible vehicles available. There is a nominal cost for the service. To be eligible residents must not have access to a private vehicle or public transport.

We currently offer routes to the following shopping areas:

  • Keilor Road, Niddrie
  • Airport West
  • Moonee Ponds
  • Highpoint West
  • Avondale Height
  • Essendon Fields, LaManna
  • DFO Essendon

For more information on eligibility, bus run schedules and costs, please phone 9243 8701.


Scooter safety in Moonee Valley

Did you know that mobility scooters and electric wheelchairs are designed to be used on footpaths, not the road? Or that scooter and wheelchair users are covered by the same road rules that apply to pedestrians?

We have developed this brochure to help you to travel comfortably, understand the road rules and get home safe.

For more information or to request a copy of the brochure, contact our MetroAccess Project Officer on 9243 1405 or at disability@mvcc.vic.gov.au.

Community meals

We provide home-delivered meals and community dining rooms for residents who are seniors, living with a disability, or a primary carer.

To find out if you are eligible for our meals service, contact My Aged Care on 1800 200 422 or online at myagedcare.gov.au.

Meal costs:

  • Cost of a subsidised home-delivered meal: $9.50
  • Cost of a centre-based meal: $9.10
  • Full cost of a delivered meal: $21.20
  • Full cost of a centre-based meal: $20.30

If you need help accessing My Aged Care or have questions about our services, please contact us on 9243 8701.

Home delivered meals

Choose from a variety of appetising, nutritionally balanced three course meals, which consist of soup, main course, dessert and a fruit juice.

Meal choices are available from a range of cuisines including:

  • Anglo/Australian,
  • Asian,
  • Mediterranean,
  • Vegetarian meals
  • Roast dinners.

Options are also available for those with specific dietary requirements, including diabetic and texture modified meals

All meals are prepared using the freshest ingredients and the most up to date food safety processes.

Our delivery service is run five days a week (Monday to Friday) by a team of delivery staff.

Clients can choose whether to receive their meals each day or to order several meals in advance. Food ordered in advance can be kept chilled in the fridge until required. 

Community dining rooms

We have two dining rooms in Moonee Valley where residents can enjoy a community meal in a social setting.

Meals to meet individual needs are available.


Ascot Vale Neighbourhood Centre
Corner of Ascot Vale Road and Munro Street, Ascot Vale
Lunch served: Monday to Friday at 12pm

Avondale Heights Library
69-79 Military Road, Avondale Heights
Lunch served: Friday at 12pm

Booking and enquiries - 9243 8701


Healthy ageing exercise programs

Check our our range of affordable classes at Ascot Vale Leisure aimed to improve the health and wellbeing of senior residents (aged 65 years and over, people with disability or carers).

These classes are a fun way to exercise, stay active and meet new friends. Sessions are held at neighbourhood and community centres across Moonee Valley.

To register, please call My Aged Care on 1800 200 422. An assessment will be arranged with you to ensure eligibility for this government subsidised program. Or if you have any questions and would like to speak to someone at Council, please call the Healthy Ageing Officer on 9243 8894.

Road Safety program for seniors

There are many Senior road safety program available including workshops and talks. We can support your group, centre or club to deliver a program or workshop.

Most programs can be conducted at your own venue or we can provide a venue that would be suitable for your group or club to use.

Resources and programs for seniors:

  • Years ahead is a free program helping older Victorians remain safe on the road, in the home and connected within their community
  • Community mobility for older people (CMOP) program is a one hour program that the Transport Accident Commission (TAC) and La Trobe University have developed for senior road users. The program provides information on road safety issues and ways to safely keep mobile around your community. The program focuses on how individuals can keep mobile as they age and as their health needs change. The program is free and must be booked direct with LaTrobe University on 9479 5669.
  • TAC – managing the safety of senior drivers – safe driving checklist

If you would like to hold or attend any of the above sessions, please get in touch with our Transport Project Officer on 9243 8888 or email transport@mvcc.vic.gov.au.

Stay Connected

We provide a range of programs, activities and resources for residents who are aged or who have a disability, and their carers.

These programs aim to provide a way for residents who are older or who have a disability to stay active and connected with their community.

Read our Stay Connected Newsletter 2019-20 (pdf, 587KB)

Senior Transport Guide - Travel safely and confidently

Do you want to use public transport more but you're not quite sure how it all works? Our Seniors Transport Guide (pdf, 1.2MB) (doc, 104KB) contains all the information you need to become more mobile and travel with confidence.

Hard copies of the guide are available at the Civic Centre, Moonee Valley Libraries and neighbourhood centres.