Carer services and supports

Please take some time to familiarise yourself with available supports.

We are committed to ensuring all carers feel recognised and supported in their caring role

Carer Gateway

Carer Gateway (opens in new tab) is an Australian Government program providing free services and support (opens in new tab)  for unpaid carers. Holstep Health is the Carer Gateway provider in Victoria.

If you care for a family member or friend with disability, a medical condition, mental illness, or who is frail due to age, then Carer Gateway can help you. Whether you are receiving a government carer payment or not, all carers can get support through Carer Gateway.

Following registration with Carer Gateway, you can be connected to carer services and supports that are available and near to you. Carer Gateway provides:

  • tailored support packages
  • emergency respite
  • peer support groups
  • counselling
  • coaching
  • online skills courses
  • tips and information and links to other Government supports.

For emotional, practical and financial support for Carers, visit carergateway (opens in new tab) or call 1800 422 737. Information is available in different languages including Auslan and some First Nation languages.

Support for Carers Program

Carers Victoria

Carers Victoria is the peak body representing all unpaid carers in Victoria, championing all carers across Victorian communities regardless of the nature of the caring role.

Holstep Health – Carer Services

Holstep Health (opens in new tab) works in partnership with carers and offers a range of supports, services and activities to strengthen your wellbeing and the wellbeing of the person you are caring for.

Carers living in Moonee Valley can access Holstep Health’s carer services, which includes:

  • Activities, events, workshops and carer engagement (opens in new tab)
  • Assessment and planning including short term support
  • One-on-one Carer coaching
  • Carer counselling
  • Peer support
  • Respite and emergency respite
  • Young Carer support for school aged carers who are looking after someone with a disability, mental illness, or who is frail aged
  • Support for Aboriginal and Torres Strait Islander families: Culturally appropriate and inclusive support.

These services are available via the Carer Gateway on 1800 422 737.

We Care – Victorian Carer Card Program

The Victorian Carer Card (opens in new tab) provides discounts at thousands of participating businesses. It also provides half price public transport, free weekend travel in any 2 consecutive zones, free public transport during Carers Week and free travel vouchers (opt-in required).

Carers can benefit from the same discounts available to Seniors Card holders.

To find out more about the Victorian Carer Card and apply for free online, visit carercard.vic.gov.au (opens in new tab), call 1800 901 958 or email carercard@dffh.vic.gov.au(opens in new tab) to have an application form sent to you.

Companion Card

The Companion Card (opens in new tab) program is for the person that is cared for. It is for those who need a support person with them when they participate in community events and activities. The card allows free entry for the person’s carer into participating venues and events.

Carer support groups in the area

There are groups and organisations in our city who offer support activities for carers. Find one that suits you.

Financial resources for carers

Contact Us

For more information please contact us via email carers@mvcc.vic.gov.au or telephone 9243 8781

Flags transparent background