Home → Live → My Family and I → Carers → Carer services and supports
Carer services and supports
Please take some time to familiarise yourself with available supports.
We are committed to ensuring all carers feel recognised and supported in their caring role
On this page
Quick links
Carer Gateway
Carer Gateway (opens in new tab) is an Australian Government program providing free services and support (opens in new tab) for unpaid carers. Holstep Health is the Carer Gateway provider in Victoria.
If you care for a family member or friend with disability, a medical condition, mental illness, or who is frail due to age, then Carer Gateway can help you. Whether you are receiving a government carer payment or not, all carers can get support through Carer Gateway.
Following registration with Carer Gateway, you can be connected to carer services and supports that are available and near to you. Carer Gateway provides:
- tailored support packages
- emergency respite
- peer support groups
- counselling
- coaching
- online skills courses
- tips and information and links to other Government supports.
For emotional, practical and financial support for Carers, visit carergateway (opens in new tab) or call 1800 422 737. Information is available in different languages including Auslan and some First Nation languages.
Support for Carers Program
The Victorian Support for Carers Program (SCP) provides tailored flexible supports to carers.
To learn more about the Victorian Support for Carers Program please visit Support for Carers Program (opens in new tab) or call 1800 514 845.
Local providers for SCP services:
- ADEC(opens in new tab)
- Australian Multicultural Community Services Ltd.(opens in new tab) (AMCS)
- Calvary Health Care(opens in new tab)
- Carers Victoria(opens in new tab)
- Extended Families(opens in new tab)
- Holstep Health(opens in new tab)
- LINK Community and Transport(opens in new tab)
- Little Dreamers(opens in new tab)
- MND Victoria(opens in new tab)
- Outdoor Programs for Better Mental Health | Out Doors Inc.(opens in new tab)
- Peter MacCallum Cancer Centre(opens in new tab)
- Villa Maria Catholic Homes VMCH(opens in new tab).
Carers Victoria
Carers Victoria is the peak body representing all unpaid carers in Victoria, championing all carers across Victorian communities regardless of the nature of the caring role.
Free and open to carers, former carers, supporters and carer support groups. Benefits include:
- exclusive invitations to events including our popular mingle events, carer workshops and programs specifically designed for carers
- championing for real change through consultations, focus groups and research
- staying informed with our monthly eBulletin ‘The Voice’ jam-packed with important carer issues, events and stories
- free digital access to the magazine Australian Carers Guide
- special member offers including Hoyts movie tickets.
- carer bulletin and blog “The Voice”
- training, workshops and events – for carers, peer support group facilitators and professionals
- a list of current benefits available to carers in Victoria, including Centrelink, car registration, municipal rates, energy concessions and more
- directory for carer groups and carer friendly places
- young carer bursary
- young carer scholarship program
- case management – short-term support for carers to navigate, coordinate and access the right services and much more.
Holstep Health – Carer Services
Holstep Health (opens in new tab) works in partnership with carers and offers a range of supports, services and activities to strengthen your wellbeing and the wellbeing of the person you are caring for.
Carers living in Moonee Valley can access Holstep Health’s carer services, which includes:
- Activities, events, workshops and carer engagement (opens in new tab)
- Assessment and planning including short term support
- One-on-one Carer coaching
- Carer counselling
- Peer support
- Respite and emergency respite
- Young Carer support for school aged carers who are looking after someone with a disability, mental illness, or who is frail aged
- Support for Aboriginal and Torres Strait Islander families: Culturally appropriate and inclusive support.
These services are available via the Carer Gateway on 1800 422 737.
We Care – Victorian Carer Card Program
The Victorian Carer Card (opens in new tab) provides discounts at thousands of participating businesses. It also provides half price public transport, free weekend travel in any 2 consecutive zones, free public transport during Carers Week and free travel vouchers (opt-in required).
Carers can benefit from the same discounts available to Seniors Card holders.
To find out more about the Victorian Carer Card and apply for free online, visit carercard.vic.gov.au (opens in new tab), call 1800 901 958 or email carercard@dffh.vic.gov.au(opens in new tab) to have an application form sent to you.
Companion Card
The Companion Card (opens in new tab) program is for the person that is cared for. It is for those who need a support person with them when they participate in community events and activities. The card allows free entry for the person’s carer into participating venues and events.
Carer support groups in the area
There are groups and organisations in our city who offer support activities for carers. Find one that suits you.
This is a chance to stretch your legs, meet new people and find out more about local supports and services.
The walk is along a flat river path returning to The Boathouse where brunch will be served in the café. You can choose between a 2km or a 4.2km walking track depending on your preference and pace.
When: 2nd Tuesday of each month
Time: Meet at 9.15am for a 9.30am start - 11.00am
Where: The Boathouse, 7 The Boulevard, Moonee Ponds VIC 3039
To register: Visit Eventbrite or contact Carers Victoria Events Team call 1800 514 845 or email events@carersvictoria.org.au.
Rainbow Young Carers is a safe space for all young carers (aged from 12 to 25) who identify as LGBTIQA+ to:
- hang out with other young carers in the rainbow community
- make new friends
- take a break
- participate in fun events and activities.
Monthly chat sessions will be held online with events starting, both online and face to face, once the group is established.
Register your interest with Alfred Health Carer Services.
A fortnightly support group facilitated by an experienced Speech Therapist, for people with Aphasia and their carers.
Website: aphasia community (opens in new tab)
Carer's Circle - Peter MacCallum Cancer Centre
When: 3rd Wednesday of each month
Time: 11.30 am - 1 pm
Where: Peter MacCallum Cancer Centre, Level 1, Wellbeing Centre, 305 Grattan Street, Melbourne, VIC 3000
FREE sessions for 2023 by Carers Victoria and Queerspace
Are you an LGBTIQA+ Carer providing unpaid care for a parent, partner, sibling, housemate, or friend?
Sign up for free sessions where you’ll meet new people, have a chance to relax, and get access to information and referrals. The aim of the group is to provide a space to relax and unwind, build knowledge and understanding and connect socially with other LGBTIQA+ Carers.
Booking Information
To secure your place, phone 9663 6733 or email qsgroups@ds.org.au.
You can come to as many sessions as you want!
Casual get-together organised by a group of dads who have family members with disabilities.
For details, contact Paul 0409949978.
A support group for carers of people with Parkinson's and atypical Parkinson's conditions. The support group is both for the carers and for people with Parkinson's disease.
When: 2nd Wednesday of the month 1:30pm - 3:30pm
Where: Aberfeldie Baptist Church, 3 Price Street, Essendon 3040
For more information please contact Lesley Soong on 0400 881 948 or email wsoo0569@bigpond.net.au.
Available for families receiving care through the Waratah Community Health Service, The Royal Melbourne Hospital Contact Mental Health | The RMH (opens in new tab)
Farnham Street (opens in new tab) host a community program - Chatty Café is a free friendly catchup to promote social connection and wellbeing.
A online parent support group for Mandarin speaking families with children with a disability.
When: 2nd Tuesday of the month, 10am – 12pm
Where: Jamieson Way Community Centre, 59 Jamieson Way, POINT COOK
Time: 10.30am – 12.00pm
For details contact Sonia Savannah, Strengthening Parents Support Program Facilitator, (Mon, Tues and Thurs) call 9680 8439 or email Sonia.Savannah@mackillop.org.au
Western Metro Mental Health and Wellbeing Connect (opens in new tab) offers a range of free supports including information, resources, counselling, individual support, and group programs to those who care for others with mental health and substance use issues.
MyTime is for parents and carers of a child with a disability or chronic medical condition or other additional needs including developmental delay. Unwind and share experiences with others who understand.
When: Tuesdays
Time: 10am
Where: Maidstone Child & Family Centre, Corner Burns & Sonley Street, Maidstone 3012
For more information: Karen Peters – MyTime Manager, email karenp@dsv.asn.au or call 0435 073 307.
Najwa Hope is a grass roots organisation providing navigation support to the disability sector for African women and their families in Moonee Valley with disabilities.
Carers Victoria – local outreach service at Wingate Avenue.
Wingate Avenue Community Centre Walks for Carers.
Walks for Carers | Neighbourhood Carers Club | Neighbourhood Houses Victoria (nhvic.org.au)
For details, contact Ganga, tel: 0402122364
Queer Crew is a safe space for LGBTIQA+ carers to form meaningful social connections and a chance to talk, learn, share and collaborate.
The group meets on the last Friday of each month from 10:30am-12pm, led by Carer Gateway.
If you have any questions call 9076 6644 or email carerevents@alfred.org.au
The SPSP program (opens in new tab) provides free support and information to families of a child or adult with disability or developmental delay. Families do not require a formal diagnosis of their child’s disability or developmental delay to participate in this program.
Valley Carers is a group who support the diverse community of carers in Moonee Valley They enhance wellbeing and connectedness within the carer community and help ease some of the challenges in the caring role by offering information, support, and most importantly friendship. Valley Carers have lived experience of caring for loved ones with disability and understand how difficult it can be.
For more information email hello@valleycarers.org.au
When: Thursdays, 10am – 12pm
Where: MacKillop Family Services, 118 Commercial Road, Footscray
For details contact Sonia Savannah, Strengthening Parents Support Program Facilitator, (Mon, Tues and Thurs) call 9680 8439 or email Sonia.Savannah@mackillop.org.au
Yellow Ladybugs (opens in new tab) is a non-government organisation, dedicated to the happiness, success and celebration of autistic girls, women and gender diverse individuals.
Financial resources for carers
- Individual Responsive grants
- Sports Voucher program (opens in new tab)
- Young Carer bursary and scholarship information
- Carer card program
- Companion card program
- Public Transport Victoria’s travel discount information
- Caring for someone with disability - Services Australia
- Caring for elderly - Services Australia
- Centrelink
- MV Legal Services
Contact Us
For more information please contact us via email carers@mvcc.vic.gov.au or telephone 9243 8781