Seniors service navigation

We can support you to connect with My Aged Care so your needs can be assessed to determine the services you may be able to access. Positive Ageing Care Finders can also support you to connect with service providers of the Commonwealth Home Support Program (CHSP), Support at Home (SAH) and residential care.  Some examples of aged care services include domestic assistance, support with showering and dressing, assistance with shopping, meals delivered to your home, social and exercise programs, and community transport.

We can also help you access other community supports such as health services, mental health services, drug and alcohol supports, housing and homelessness services and community groups.

Positive Ageing Care Finders are not for everyone. They specifically help vulnerable older Australians who need intensive assistance to access aged care and other supports.

To receive support, a person must:

• have no carer or support person who can help them, or
• not have a carer or support person they feel comfortable or trust to support them, and
• be eligible for government-funded aged care.

In addition, they should have one or more of these reasons for needing intensive support:

• have difficulty communicating because of language or literacy
• find it difficult to understand information and make decisions
• be reluctant to engage with aged care or government
• be in an unsafe situation if they do not receive services.

Positive Ageing Care Finders help you understand the Aged Care system and link with services that may be available to you.
We can talk about your needs and situation to find services that help you stay healthy, safe and connected to your community.

Positive Ageing Care Finder is free and confidential.

A Positive Ageing Care Finder will meet with you in your home or another place you choose. You can refer yourself to a Positive Ageing Care Finder or refer someone else as long as you have their consent.

For more information contact 9243 8888 (weekdays 9am to 4pm) or PositiveAgeingCareFinder@mvcc.vic.gov.au

Download the Care Finders flyer (PDF)