What you need to know


Read our media statement as of Friday, 13 March

Our building might be closed but we are still working hard to service your needs. Customer service is still available to take your calls and emails at 03 9243 8888 and council@mvcc.vic.gov.au

Click on the video to see what Mayor Cr Samantha Byrne has to say on the developing Coronavirus situation.

For updated information about how to reduce your risk of Coronavirus visit the Department of Health and Human Services page.

Council plays a vital role in ensuring public health and has been monitoring all new information about the spread of the virus.

The health and safety of our community members is our number one priority. As such the below closures to Council facilities, changes to Council services and cancellation of events have been put in place to minimise the risk of exposing community members to the coronavirus.

Due to the rapidly changing situation, officers will continue to assess Councils operations and will keep the community informed via this dedicated page.

Covid-19 related news

How to volunteer during the coronavirus crisis

The best way to help is to register your details with Emergency Volunteering.

The local cafes helping you buy a coffee for our emergency workers

For some small change you can help brighten a stranger's day.

Making isolation easier, one cuppa at a time

Whether you feel like a game of bingo, a round of trivia, or just a chat, our phone clubs are here for you.

A time to focus on the good #rallymooneevalley

We want to hear about, and share all the good things happening as Moonee Valley rallies in the face of COVID-19.

The doors may be closed, but our libraries are still operating

Our dedicated staff are working behind the scenes to keep providing some library services.

Helping our older residents during the COVID-19 outbreak

We know older adults are at the highest risk when it comes to COVID-19. That's why we're proactively supporting our older and more vulnerable residents.

Council updates

Council venues closed until further notice.

  • 5 Moonee Valley Libraries (Ascot Vale, Flemington, Niddrie, Sam Merrifield, Avondale Heights)
  • Clocktower Centre
  • Incinerator Gallery
  • Flemington Community Centre
  • Niddrie Youth Hub space
  • Riverside Golf Course
  • Riverside Driving Range
  • Essendon Traffic School
  • Moonee Valley Athletics Centre
  • Civic Centre Customer Service Counter
  • The Depot reception area has been closed - the Transfer Station remains open at this stage with extra safety measures in place
  • Neighbourhood Fitness Hubs - Avondale Heights Library exercise room
  • Queens Park Pool
  • Ascot Vale Leisure Centre
  • The Riverside mini golf and restaurant
  • Riverside Tennis and Netball courts
  • All Council buildings (refer to halls, neighbourhood centres below) sports grounds and parks are now closed for formal use (this includes events, personal training or club training)

Park facility closures

  • All playgrounds
  • All skate parks
  • Barbeques and picnic tables
  • Basketball half courts
  • Fitness stations
  • Public basketball, tennis and netball court

We’ve cancelled the following Council-run events:

  • Citizenship ceremonies will be postponed.
  • ANZAC Day Commemorative Ceremony
  • A range of regular library, business and environment events and activities. Check out cancellations on our events page.

Council Meetings

Our Council Meeting on Tuesday, 24 March was cancelled due to the current emergency situation.

The business on the agenda will be deferred to a future meeting.

Changes to Council services

Waste collections will begin from 5am across all areas and drivers will be staggering start times and rotating in line with public safety protocols.

To keep safe, our drivers won’t be leaving their trucks to move bins. So please think twice when putting your bins out and make sure they’re not behind parked vehicles. For more information and tips on putting your bin out, check out our waste and recycling page.

Please note: to minimise the handling of cash due to COVID-19, residents are asked to use EFTPOS only when visiting the Transfer Station.

Dogs to remain on leash at all times

  • Due to COVID-19 social distancing requirements dogs are not to be exercised off-leash until further notice. If you are exercising throughout Moonee Valley all dogs are to remain on-leash at all times until further notice.


Kinders and childcare

  • Following advice from the Australian Health Protection Principal Committee our kindergartens and childcare services remain open.
  • To minimise risk we’re being even more vigilant with our cleaning regime including: daily bleach cleaning with a focus on touch points, stopping sensory play including sandpits, playdough and mudpits and increasing the focus on handwashing.

Child and Maternal Health Services

  • Our Maternal and Child Health Care Centres are now closed – however, appointments will continue via phone and electronic consultation (zoom).
  • First Parents Groups – while the physical meeting of groups has been suspended we’ll check in with phone calls and encourage group members to keep talking to each other through chat groups.
  • Breastfeeding program – face-to-face consultations will be replaced with phone and electronic consultation (facetime or skype).

Visit our Maternal and Child Health page for more information.

Check in on vulnerable community members

In times like this it is important that we band together and provide support for our most vulnerable community members, such as the elderly and those with disability.

While the message is to practice self isolation, there are some simple ways you can still help out your neighbours.

If you know someone who might be in need, we've created a calling card you can drop by their house offering simple thing such as picking up supermarket items for them or simply having a chat over the phone.

Download and print your copy below.

Help your neighbour calling card (PDF)

Help your neighbour calling card (JPEG)

Community run events

Cancelling an event is not an easy decision but it does happen, so what should you do when faced with the need to cancel an event?

Download our tip sheet for help on how to cancel your event (Doc.)

Information for businesses

The outbreak of Coronavirus is causing economic disruption in many sectors including tourism and hospitality, education, property, resources, and international supply chains. The below information is to help you navigate the latest support available to businesses.

08apr5:00 pm6:00 pmWebinar - Surviving & Growing through the Covid-19 Outbreak5:00 pm - 6:00 pm Event Type :Business

KBA’s Survive & Thrive Series of Webinars

Employer Responsibilities 

What are your duties to provide and maintain a safe and health workplace in the covid-19 environment?

Learn more in the Australian Retailers Association Employer Guide

Rent support for small businesses

We know people in small businesses across Victoria are doing it tough as a result of COVID-19 (coronavirus)

The Victorian Small Business Commission offers guidance for tenants that are experiencing difficulty in paying rent.

Stimulus Package 

Updates on the $16.9 bn government stimulus package and how it can help including business payments, wage and apprentice subsidies and tax advice.

Read More

Food Businesses

Good hygiene and sanitation are important to avoid cross contamination. The latest advice on Covid-19 transmission through food and precautions for a health food environment. 

Read more on Vic Health

Business Victorian Hotline 

Small business enquiries can be made to 13 22 15 on dealing with COVID-19

Further information from Small Business Victoria can also be found here:

How will Council help you deal?

  • Fast, free webinars to help you in overcoming business disruption.
  • Updates for our business community, both through the MVCC website and direct correspondence - sign up for our email updates.
  • Council will provide expanded support and guidance through the Small Business Engagement Officer hotline 9243 8866
  • Help with ‘rates payment support plans’

Contact Council

For any questions or support call 03 9243 8866 or email business@mvcc.vic.gov.au to arrange a phone consultation.

Other community information

Vic Pol update

To limit the exposure to Vic Pol members, anyone from the community intending to visit a police station that suspects they have coronavirus (COVID-19), prior to visiting, please ring the relevant station and also seek medical advice via the DHHS Infectious Disease Hotline on 1300 651 160.

If they are attending to report a ‘non-urgent-matter please contact the Police Assistance Line on 131 444 or report the matter online via https://www.police.vic.gov.au/palolr

Justice of the Peace have suspended coming into the Police stations. Any community members wanting documents signed/witnessed/certified etc may experience lengthy delays or have to come back at another time for Police to attend to those documents. Alternatively, they could seek out the following:

  • principal of a registered school
  • lawyer
  • medical practitioner
  • dentist
  • pharmacist
  • veterinarian
  • accountant
  • minister of religion authorised to celebrate marriages
  • bail justice
  • bank manager

Moonee Valley Central

  • The K-mart mall and Puckle Street mall will be closing
  • The Coles and Fresh Food hall will remain open (some smaller stores will close)
  • Dan Dans Café will remove all tables
  • The underground carpark (K-mart mall) will close (all but level 1) Aldi to remain open.
  • Ground floor and level 1 Coles carpark will remain open.

Information for young people

What we are still doing

Valley Youth programs and events are still running, although a little differently to usual. Check out their website and calendar of what's on.

Resources for young people experiencing family or domestic violence during COVID-19 Lockdown

Victorian school students to learn from home in Term 2, with a revision of VCE timetables

Has your work been impacted by COVID-19 measures? Find out more about which payments apply to you

No expense for consultations with doctors, psychologists or psychiatrists over the phone

Looking for a service to support young people?

Here is the Valley Youth directory