What you need to know

Covid-19

Our buildings might be closed but we are still working hard to service your needs. Customer service is still available on 03 9243 8888 or council@mvcc.vic.gov.au

 

For updated information about how to reduce your risk of Coronavirus visit the Department of Health and Human Services page.

Moonee Valley is open for business

Update Tuesday 27 October 2020

As restrictions ease we’re helping locals get back to business and trading within the community as soon as possible — from Summer Parklets to extended footpath trading, from workouts in parks to rebates and refunds. Find out more here.

We’ll continue to update this page with changes to Council’s facilities, services and events.

Towards COVID Normal

Update Monday, 26 October 2020

From 11:59pm 27 October, Moonee Valley will be in the third step towards COVID normal.

To read more visit the State Government's website here.

You can access the 'roadmap for reopening' for Melbourne here.

If you have any questions about these restrictions get in touch with the Department of Health and Human Services on 1300 650 172.

We'll keep you updated on how these restrictions continue to change our programs and services.

Website dimensions Recovery

Ready to go on the road to recovery – find out how we’re moving Moonee Valley towards a COVID normal

As the recovery phase begins, we are working hard to support our community and local businesses.

Dog sitting with owner at cafe

Five ways we’re helping local businesses reopen their doors, outdoors

As restrictions ease, we’re thrilled more of our businesses will soon be able to open up and trade outdoors. Here’s some of the ways we’re helping locals get back to business as soon as possible.

Website dimensions books1

Our local libraries are open for you to pick up reserved books!

Moonee Valley Libraries are excited to introduce Contactless Collection!

Website dimensions TT10 webinars

Managing back-to-school worries

Local experts deliver free ten-minute webinars for parents and educators

We understand times are tough, but know that we are here for you. We will get through this together.

If you’re having trouble paying your rates we can help with payment arrangements or deferral, click below to visit out COVID-19 hardship and support package.

Other useful information

25km radius

From 11:59pm on Sunday, 18 October you can travel within a 25km radius from where you live.

Click here to use the State Government's map to find out how far you are able to travel.

Please wear a mask and practice good hygiene when leaving the house.

Testing locations

If you are are displaying any symptoms, please get tested.

You can find your closest testing location on the Department of Health and Human Services website.

Are you and your home COVIDSafe?

What you need to know to help you, your family and friends stay safe and well.

Download the new DHHS home COVID plan here.

 

 

Council service updates

Riverside Driving Range

Following the Premier’s Roadmap to Recovery, the Riverside Driving Range will be permitted to re-open at 8am on Sunday, 1 November with social distancing measures in place.

Click here for more information and for operating hours.

Libraries

Our libraries are now offering Contactless Collection at all five of our branches from Monday to Saturday. Visit our library page for more information.

Return chutes at all branches are now open 24/7. Access to your account and online resources remain available 24/7 at https://bit.ly/MVLibraryCatalogue

We will continue to deliver many of our programs via our Facebook, YouTube and Instagram pages, so make sure you stay tuned to our social media for fun activities and important updates.

Transfer Station

From 8am Friday, 30 October our Transfer Station will reopen.

Trading hours will be:

  • Monday to Friday 8am - 4pm
  • Saturday 8am - 4pm
  • Sunday 8am – 1pm

Childcare and Kindergartens

As per the State Government's second step towards COVID normal childcare will open from Monday, 28 September to all children. Parents and carers will be contacted directly to discuss your child’s attendance.

Kindergarten programs will open from Monday, 5 October in line with term 4.

Incinerator Gallery

The Incinerator Gallery will remain temporarily closed until further notice.

Our online programs for creatives of all ages will continue on our Facebook page. You can also view our immersive online exhibitions Fluidity and Gramineae via the gallery’s website.

Immunisations

Our Immunisation sessions are operating but with some additional measures to protect our community. Visit the immunisation page for more information.

Queens Park Swimming Pool

The Queens Park Swimming Pool will remain closed with re-opening planned for November 2020.
Find out more on our Queens Park Swimming Pool page.

Maternal and Child Health Service

Our Maternal and Child Health Service will continue to provide support and assessments for families by telehealth appointments and centre visits (conditions apply).
Visit our Maternal and Child Health page for more information.

Parks and Gardens

Council staff will continue to undertake essential maintenance for safety and upkeep of our parks and recreational spaces while abiding by current restrictions.

Riverside golf course

Following the Premier’s Roadmap to Recovery announcement made on Sunday 18 October, Riverside Golf Course has reopened.

Find out more and stay up to date on the Riverside Golf Course website.

As per the advice from Golf Australia on restrictions in place for practice facilities, the Riverside Driving Range will be open from Sunday, 1 November with social distancing measures in place.

Ascot Vale Leisure Centre

Ascot Vale Leisure Centre is currently closed, however, we are working towards opening as per the Premier’s Roadmap to Recovery.

With the easing of stage 4 restrictions in metropolitan Melbourne, works have commenced physically to prepare the facility and pools for safe use.

As Ascot Vale Leisure Centre is considered a high-risk facility, we are working to develop a Covid safe plan to ensure the safety of staff and the community.

To keep up-to-date with the opening or to find out more visit the Ascot Vale Leisure Centre page. 

Clocktower Centre

The Clocktower Centre will remain temporarily closed until further notice.

We will continue to update on show postponements by contacting ticket holders directly, and via our website and Facebook page.

Residential bin collection

Kerb side bin collections will begin from 5am across all areas and drivers will be staggering start times and rotating in line with public safety protocols.

To keep safe, our drivers won’t be leaving their trucks to move bins. So please think twice when putting your bins out and make sure they’re not behind parked vehicles. For more information and tips on putting your bin out, check out our waste and recycling page.

Community Centres, Neighbourhood Centres and Halls

All Council’s community and neighbourhood centres and halls are currently closed in line with the State Government restrictions.
As we prepare for community groups to move back in, we’re taking steps to keep everyone safe. This includes only allowing one group use each facility each day so appropriate cleaning can take place.We’ll be reaching out to users of our community centres directly to talk about how you may be able to return to our facilities safely.

Sporting grounds

The State Government has given the green light for a return to some community sport, so you may notice clubs returning to local sporting grounds soon.
We'll start providing access to clubs when they're ready and meet State Government and Council requirements.
Outside of training time everyone is welcome to use our ovals for their personal fitness and recreation, in line with current regulations. Read more about the current restrictions here.

All other closures

  • Niddrie Youth Hub space
  • Essendon Traffic School
  • Civic Centre Customer Service Counter
  • Neighbourhood Fitness Hubs - Avondale Heights Library exercise room
  • Shuter Street Occasional Care
  • BBQs, drinking fountains
  • Men’s sheds
  • Sports pavilions
  • Ascot Vale Leisure Centre (AVLC) – to find out more visit the AVLC page.

Service changes

  • Riverside tennis and netball courts – Clubs and coaches can now apply for access to the courts in line with current State Government restrictions.
  • Moonee Valley Athletics Centre - Available to community members and athletic club training
  • Crown St Stables Café is now open for outdoor dining. From Monday, 9 November indoor dining will be open with space restrictions

Community Halls, Community and Neighbourhood Centres and playgroup closures:

Gallery Sketchers

Practice and refine your drawing skills in a relaxed online class with one of the Incinerator Gallery’s online art educators.

More Information

Baby Rhyme Time

Join our fabulous children's librarians for songs, stories and movement in these gentle and interactive 20 minute sessions for you and baby.

More Information

Tuesdays at 10:30am on Facebook

For young people

Valley Youth programs and events are still running, although a little differently to usual. Check out their website and calendar of what's on.

Looking for a service to support young people?

Here is the Valley Youth directory

Information for businesses

The outbreak of Coronavirus is causing economic disruption in many sectors including tourism and hospitality, education, property, resources, and international supply chains. Visit our Business webpage for more information and help to navigate the latest support available to businesses.

To our business community - sign up for our email updates.

For any questions or support, please contact us on 03 9243 8866 or email business@mvcc.vic.gov.au to arrange a phone consultation.

Get Active Outdoors!

With 10 people now allowed to train outdoors we want Moonee Valley's personal trainers, coaches, yoga and Pilates teachers, and all other physical activity practitioners, to get active outdoors and find their own place in our parks.

If you are one of Moonee Valley’s physical activity practitioners and plan on running classes with four or more participants, you need to submit an application for a Physical Activity Permit but the permit will be provided free of charge. Find out more here.

Extension of construction hours in response to COVID-19

Council has temporarily adjusted the management of activity for specific projects in order to fast-track construction and save jobs during the COVID-19 crisis.

Project managers who wish to apply for longer hours can do so here.

Community relief and support agencies

The COVID-19 pandemic is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start.

There are a number of organisations, agencies and hotlines dedicated to providing support to residents of Moonee Valley. Many of their usual services have been adapted to suit COVID-19 restrictions. Listed below are services and hotlines, each providing excellent sources of information, resources, community connection and referrals for additional assistance. Please note that access to some services is subject to your ability to meet certain criteria.
If you would like your organisation or group to be added to this growing list, please complete the form below.

If you support people seeking assistance and would like information on other local government areas, please get in touch with Lesley Murray (Department of Health and Human Services) at lesley.murray@dhhs.vic.gov.au or on (03) 9229 4151 for access to the ‘Emergency Relief across the West Metro Area’ resource.

     
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Organisation and locationServiceContact detailsArea serviced
2
Victorian Aboriginal Child Care Agency

Head office:
340 Bell St. Preston VIC 3072

Multiple locations. Visit:
https://www.vacca.org/page/contact/locations
Essential support continuing throughout COVID-19 pandemic include (see website for full list):
• Child and Family services
• Child protection services
• Homelessness services
• Family violence services
• Leaving care
• Out of Home Care
• Youth Justice
• Emergency Relief
• Koorie Connect.

Website also contains culturally relevant fact sheets about COVID-19 including information regarding social distancing, travel restrictions, use of PPE, learning from home. Link for more.
Hours: Mon-Fri 9am-5pm

T: 9287 8800
E: vacca@vacca.org
W: https://www.vacca.org/page/covid-19-support/vacca-services-during-covid-19-pandemic
Victoria
3
Victorian Aboriginal Health Service Fitzroy

186 Nicholson Street,
Fitzroy, Victoria, 3065
• Respiratory Clinic (VAHS Fitzroy)
• Yarning SafeNStrong – free and confidential phone counselling
• Medical clinic
• Dental
• Family Counselling
• Women’s and Children’s health
• Men’s Unit
• Community Programs
Hours: Mon-Fri 10am-4pm
After Hours locum service: 132 660

T: 9419 3000
W: https://www.vahs.org.au/
Victoria
4
Victorian Aboriginal Community Controlled Health Organisation Inc.

Online resource library
Coronavirus Info hub is an online resource which contains support information for member ACCOs, health and wellbeing sector workers and for people at home.Hours: Mon-Thu (9am-5pm)
Fri (9am-4pm)

W: https://www.vaccho.org.au/
E: enquiries@vaccho.org.au
Victoria
5
Kirrip Aboriginal Corporation

292 Hoddle Street
Abbotsford Vic 3067
Foodbank information
• Financial assistance information
• Remote Learning Support
• Online groups for social connection: Elders’ group, Men’s group, Women’s group and Youth group
Hours: Mon-Fri 9am-4pm
T: 8088 0764
E: yaama@kirripaboriginalcorporation.org
W: https://www.kirripaboriginalcorporation.com/
FB: https://www.fb.com/KirripAboriginalCorporation/

Victoria
6
Djirra

292 Hoddle Street
Abbotsford Vic 3067
Djirra provides services across Victoria with offices in metropolitan and regional areas. Djirra provides telephone legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.Hours: Mon-Fri 9am-5pm

T: 1800 105 303 (free call)
W: https://djirra.org.au/
E: info@djirra.org.au
Victoria

      
1
Organisation and locationDescriptionCOVID-19 related servicesContact detailsArea serviced
2
Red Cross

Telephone service
Personal care and wellbeing available to anyone in mandatory COVID-19 self-isolation awaiting test results or tested positive. • Social connectedness
• Personal care and wellbein
Hours: 24/7
T: 1800 512 348 and follow the prompts
Victoria
3
Wingate Avenue Community Centre

13A Wingate Avenue, Ascot Vale
Community centre continues to deliver some of its services remotely. No healthcare card required to access services.

Call 9212 0236 for more information or to make an appointment.
• Drop-in food bank by appointment only on Monday mornings, Tuesday all day and Friday afternoons. Limited access to fresh fruit and vegetables through food relief agencies.
• Community check-in phone calls
• Online community classes e.g. English language, IT/computer skills.
Hours: Mon-Fri 9am-5pm

T: 9212 0236
E: admin@wingateave.com.au
W: http://wingateave.com.au/
A: 13A Wingate Avenue, Ascot Vale
Wingate Avenue Community, Ascot Vale, broader community
4
Farnham Street Neighbourhood Learning Centre

28 Farnham St. Flemington VIC 3031
Adult community education and social support programs. Currently closed to public, but social support still taking place remotely. Also offer ‘Form help’ in collaboration with Flemington Library, to assist people with filling in forms, reading letters and bills, etc. • Education packs and zoom classes: language and literacy, computer training, life skills, social skills.
• Assistance with filling in forms
Hours: Mon-Fri 9am-5pm

T: 9376 9088
W: https://farnhamst.net/
E: info@fsnlc.net
Moonee Valley
5
Foundation House

4 Gardiner St, Brunswick VIC 3056
Services for people from refugee backgrounds who have experienced torture or other traumatic events.


Continuing to receive referrals and deliver counselling and advocacy, mostly by phone and video-conference and, when essential and safe to do so, face-to-face sessions in line with governmental advice for mental health services.
• Referrals
• Counselling
• Advocacy work
Hours: 9am-5:30pm

T: 9389 8900
W: https://foundationhouse.org.au/
E: info@foundationhouse.org.au
Greater Melbourne
6
Asylum Seeker Resource Centre (ASRC)

214-218 Nicholson Street, Footscray VIC 3011
ASRC is an asylum seeker support organisation that provides aid, justice and empowerment programs to over 1000 asylum seekers living in the community seeking refugee protection. • Food relief
• Emergency housing assistance
• Legal advice
• Medical assistance
• Casework support
Hours: Mon-Fri 10am-5pm
Hours may vary depending on service, visit website for full details

T: 9326 6066 / 0478 700 605
E: admin@asrc.org.au
W: https://www.asrc.org.au/our-work/

Greater Melbourne

      
1
Organisation and locationDescriptionCOVID-19 related servicesContact detailsArea serviced
2
Africause: Youth and Community Services

(Previously known as: African Australian Multicultural Employment and Youth Services)

Locations at:
• Suite 108, 144-148 Nicholson St Footscray VIC 3011
• Office 3, 120 Racecourse Rd, Flemington VIC 3031
Supports and facilitates African-Australian community in all areas of life and build their resilience as active citizens through education, mentoring and employment services.• Online homework support
• General information about COVID
• Rent support
• Food relief
• Employment support
• International student support
• Asylum seeker support
T: 9042 1604
W: https://www.africause.org.au
E: info@aameys.com.au
FB: https://fb.com/africause.au
Greater Melbourne
3
Australian Muslim Social Services Association (AMSSA)

91-101 Boundary Road
North Melbourne, VIC, Australia
Providing important services for the Muslim community and help to integrate to wider Australian community.

Please note AMSSA are also providing special consideration to families and individuals with temporary visas from New Zealand and other countries on a needs-basis.
• Special orders: emergency food and other essential items for residents self-isolating across Metropolitan Melbourne
• Referrals for individuals and families experiencing: family violence, legal issues, health issues, etc.
Contact details for special orders:
Hours: 11am-7pm daily
T: 0483 364 344 and 0483 364 354
E: amssayouthconnect@gmail.com

General:
E: amssa1@gmail.com
Instagram: @amssayouthconnect
North Melbourne and surrounding suburbs
4
Australian Vietnamese Women’s Association Inc

Locations at:
• 30-32 Lennox Street, Richmond, VIC 3121
• U7, 6 - 12 South Road, Braybrook, VIC 3019
• 19/134 Springvale Road, Springvale, VIC 3171
AVWAI provide a framework for mainly Vietnamese women to collaborate and learn to lead and operate a not-for-profit organisation to assist the settlement and harmonious integration of refugees and migrants of Vietnamese and other backgrounds in Victoria.• Resources in language
• Online client services
• Online vocational courses
• Direct care services to aged care clients e.g. home care packages, domestic assistance, planned activity group programs
Hours: Mon-Fri 9am-5pm

Find location specific telephone numbers at: https://www.avwa.org.au/en/contact-us
W: https://www.avwa.org.au/en/
Victoria
5
Eritrean Association of Australia

Located within LGA City of Melbourne
Assists in the settlement and integration of individuals and families in the Eritrean community as well as east African communities.• General information
• Practical aid
• Referral and counselling services
Contact: Arei Saleh (Chairperson)
E: areisaleh61@gmail.com
FB: https://fb.com/ericommunityinaus/
North Melbourne, Flemington, Ascot Vale, Footscray and other metropolitan suburbs
6
Somali Association of Australia

Office 1, 120 Racecourse Rd, Flemington, VIC 3031
Assisting community needs e.g. youth development and encouraging education, elders, family conflict resolutions, employment, resettling new arrival families, housing issues and helping any legal rights to live in this country.• COVID-19 resources in language (Facebook page)
• Support to families living in public housing towers
• Referrals
• Community cultural events (online)
Contact: Farah Warsame
T: 0432 677 567
E: admin@somalicommunity.org.au
W: http://www.somalicommunity.org.au/
FB: https://fb.com/somalicommunity
Australia/
Greater Melbourne
7
Somali Women’s Development Association Inc.

Locations at:
• 12 Holland Court, Flemington VIC 3031
• 15 Stubbs Street, Kensington VIC 3031
• 5/265 High St., Melton VIC 3337
Not-for-profit organisation providing specialist knowledge and support to Somali Community particularly young people, families and elderly from refugee and migrant backgrounds.• Case management support (mental health for youth and families, family violence)
• Homework Club
• Youth employment
• Online community events
Hours: Mon-Fri 9am-5:00pm, Sat 9am-2pm, Sun CLOSED

T: 8596 7651 or 9676 1047
E: admin@swdai.org.au
W: https://www.swdai.org.au/
City of Moonee Valley
City of Melbourne
Western Region
8
Ubuntu Project

Online network of African-Australian young people
Community organization run by young people which aims to improve integration outcomes and services for African Australian communities by working alongside government departments, charity organisations and service providers to better tailor their services to the community.• Assistance with bills, groceries, and other financial hardship
• Advocacy and support for young people, mothers and families
• Programs, activities
• Advocacy
Contact:
Nor Shanino T: 0401 565 350
Ahmed Dini T: 0402 695 879

E: ubuntuprojectau@gmail.com
Instagram: @ubuntuprojectau
FB: https://fb.com/UbuntuProjectAU/
Greater Melbourne

     
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Organisation and locationServiceContact detailsArea serviced
2
Disability Information Helpline

Telephone service
Australian Government resource providing information and referrals for people with disability and their supporters about coronavirus (COVID-19).T: 1800 643 787

W: https://www.dss.gov.au/disability-and-carers/information-and-referrals-for-people-with-disability-and-their-supporters-about-coronavirus-covid-19

Australia
3
Community Strengthening (Moonee Valley City Council)

9 Kellaway Ave Moonee Ponds VIC 3039
A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail aged and people with disabilities.My Age Care Assessment Team
T: 9243 8806
E: comcare@mvcc.vic.gov.au
Region: 1800 200 422
Moonee Valley
4
Care Support Network

Telephone and online service
Care Support Network provides disability support services and disability management services to help people navigate NDIS funding to ensure you are supported to make the most of your available funding; helping to find and connect you to the best-fit disability support and services for you.T: 1300 177 577
W: https://mycsn.com.au/
Australia
5
I CAN Network

Telephone and online service
Autistic-led online group mentoring program that provides a safe space for young people with autism to connect with peers and mentors. W: https://www.icannetwork.com.au/online-group-mentoring/
Victoria

     
1
Organisation and locationServiceContact detailsArea serviced
2
Flemington Works (Moonee Valley City Council)

25 Mt Alexander Rd, Flemington VIC 3031
Connects talented young people and women living on Flemington Housing Estate with employment opportunities through direct recruitment, social procurement, work experience, micro-enterprise development and community-driven employment initiativesHours: Mon-Fri 9am-5pm

E: FIntake@mvcc.vic.gov.au
T: 0419 847 355
Moonee Valley
3
Brotherhood of St. Laurence – Given the Chance program (Jobs Victoria Employment Network)

Locations at:
• Flemington Community Centre 25 Mt. Alexander Rd. Flemington VIC 3031
• Epping Community Hub 713 High Street Epping VIC 3076
• Dandenong Hub Suite 3, Level 3, 26 McCrae St. Dandenong VIC 3175
Social enterprise supporting disadvantaged job seekers into paid employment.

All staff are working remotely with clients via phone, email, Skype, FaceTime, etc.

Surveying client needs for computers, data and internet now and can provide limited funds for equipment.
Flemington Contact: Gabrielle Hughes

E: gabrielle.hughes@bsl.org.au
T: 0419 950 679 or 8080 1076
W: https://www.bsl.org.au/services/getting-a-job/given-the-chance/
Western Region
4
Centrelink Flemington
482-490 Racecourse Rd, Flemington VIC 3031

Centrelink and Medicare, Airport West
29-35 Louis St, Airport West VIC 3042

Centrelink and Medicare, Brunswick
172-186 Moreland Rd, Brunswick VIC 3056

Centrelink Footscray
75 Moore St, Footscray VIC 3011

Centrelink and Medicare, Sunshine
103 Harvester Rd, Sunshine VIC 3020
Government payment and services. Including:
• Payments for families
• Payments for job seekers
• Payments for older Australians
• Payments for people living with an illness, injury or disability
• Payments for students and trainees
• Payments and services for rural and remote Australians
• Payments for carers
• Payments and support for Indigenous Australians
• Payments for visa holders
Hours: Mon-Fri 8:30am – 4:30pm for in-person appointments

W: https://www.servicesaustralia.gov.au/individuals/centrelink

Please note, Centrelink contact numbers are specific to the service you are seeking. Find the full list of contact numbers at: https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us
Flemington, Airport West, Brunswick, Footscray, Sunshine and surrounding suburbs

     
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Organisation and locationServiceContact detailsArea serviced
2
Family Services Team (Moonee Valley City Council)

9 Kellaway Ave. Moonee Ponds VIC 3039
Initial assessment, services and referrals are still being provided remotely. Reducing face to face contact as much as possible, home visits only where identified as high needs.
NB Western Region Child FIRST still operating.
Hours: Mon-Fri 9am-5pm

E: FIntake@mvcc.vic.gov.au
T: 0419 847 355
Flemington Housing Estate
3
Maternal and Child Health Service (Moonee Valley City Council)

9 Kellaway Avenue Moonee Ponds VIC 3039
The service provides information, support, advice and referral on:
• child health and development
• breastfeeding
• nutrition
• play and learning
• maternal/paternal health and wellbeing
• accident and injury prevention (including safe sleeping)
• home safety
• immunisation
• local support services and resources.
Contact: Maternal and Child Health Coordinator
T: 9243 1895
W: Flemington Contact: Gabrielle Hughes
E: gabrielle.hughes@bsl.org.au
T: 0419 950 679 or 8080 1076
W: https://www.bsl.org.au/services/getting-a-job/given-the-chance/

The 24-hour Maternal and Child Health Line is always available on 13 22 29.
Moonee Valley
4
Caroline Chisholm

977 Mt Alexander Road, Essendon, Victoria, 3040
Material and financial assistance for those fleeing domestic abuse, at risk of homelessness or don’t have financial resources. Social and emotional support services for mothers.


Still offering phone support across all services.
Hours: Mon-Fri 9:00am-5:00pm

T: 1800 134 863
E: info@caroline.org.au
W: https://caroline.org.au/
Western Region
5
Council of Single Mothers and their Children

Telephone service.
A state-wide telephone support, information and referral service for single mothers and service providers. Clients can self-refer.
Hours: Mon-Fri 9:30am-3:00pm

T: 9654 0622 (Please leave a message to receive a return call)
E:
csmc@csmc.org.au
Greater Melbourne Region
6
Playgroup At Home (Playgroup Victoria)


Online

Each week we are bringing playgroup to life on Zoom! Playgroup staff will be there to welcome you. We will be running interactive sessions with different activities for you to follow along with at home. There will be singing, fun and there will be lots of play! Hours: Tuesdays & Fridays, at 10am

W: https://www.playgroup.org.au/playgroup-at-home/
Victoria

     
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Organisation and locationServiceContact detailsArea serviced
2
McAuley Community Services for Women

Level 1, 81-83 Paisley Street, Footscray, VIC, 3011
Women Only – Homelessness and Domestic Violence Support. All services still provided, CV19 protocols in place in line with DHHS directions.T: 03 9362 8900
E: mcsw@mcauleycsw.org.au
W: https://www.mcauleycsw.org.au/
Western Region
3
Women’s Health West Family Violence Crisis Outreach Service

317-319 Barkly Street, Footscray VIC 3011
Most staff, including all case managers are working from home. First Response Team have remained at the office responding to police calls, telephone inquiries and drop ins. Reduced face to face as much as possible. The Family Violence Packages and RAMPs are operating as usual.T: 9689 9588
E: inhtake@whwest.org.au
W: https://whwest.org.au/about-us/contact-us/
Western Region
4
WithRespect

Telephone service

Family violence and intimate partner violence service supporting LGBTIQ+ communities and their families.

WithRespect is not a crisis response service.
Hours: Tue-Wed: 9:00am-8:00pm
Mon, Thu, Fri: 9:00am-5:00pm

T: 1800 542 847

Out-of-hours counselling also available on Wed: 5:00pm-11:00pm
Sat-Sun: 3:00pm-10:00pm
Australia
5
Queerspace

Online and telephone service
Online and telephone-based counselling, case management, flexible support packages, referrals and recovery programs for LGBTIQ+ victim / survivors of family violence. Hours: 9am – 5pm


T: 9663 6733

W: http://www.queerspace.org.au

Victoria
6
Safe Steps

Telephone service
24-hour telephone service is still running as usual. Ability to place families in crisis accommodation or refuge may become more limited as accommodation services manage their response to the coronavirus.T: 1800 015 188

W: https://www.safesteps.org.au/

Victoria
7
National Domestic Violence Hotline

Telephone service
Talk confidentially with a trained advocate for support with domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. Hours: Daily 24/7

T: 1800 799 723

W: https://www.thehotline.org/

Australia
8
1800 RESPECT

Telephone service

1800RESPECT is the national sexual assault, domestic and family violence counselling service. 1800RESPECT is a confidential service available 24 hours a day, seven days a week.
We provide support for:
• People experiencing, or at risk of experiencing, sexual assault, domestic or family violence
• Their friends and family
• Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence
Hours: Daily 24/7 (all hours)

T: 1800 737 732
Interpreter: 13 14 50
W: https://www.1800respect.org.au/
Chat online: https://chat.1800respect.org.au/#/welcome
Australia
9
Flemington and Kensington Community Legal Centre

22 Bellair St, Kensington VIC 3031
Working to ensure that all new and current clients who are unwell, in self-isolation, or who are carers for someone who is unwell, self-isolated, or vulnerable have access to professional legal advice and support.

As with all our appointments, interpreting services are available.


All legal appointments are currently by phone. To book an appointment please call us
T: 03 9376 4355
E: fklegal@fkclc.org.au
Moonee Valley
10
Moonee Valley Legal Service

13A Wingate Ave, Ascot Vale VIC 3032
In person appointments at main office and outreach sites across Moonee Valley suspended. Continued availability for legal advice and assistance via phone (and where possible, video-conference) appointments. Clients are asked to call ahead to schedule telephone appointments. Jacki Holland
E: manager@mvls.org.au
T: (03) 9376 7929

To make arrangements for phone appointments:
E: admin@mvls.org.au
W: www.mvls.org.au
Moonee Valley
11
Women’s Information and Referral Exchange (WIRE)

Telephone and online service
Free support, referral and information for all Victorian women, nonbinary and

gender-diverse people.
T: 1300 134 130

W: https://www.wire.org.au/
Victoria
12
No To Violence

Telephone and online service

No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour. T: 1300 766 481

W: https://ntv.org.au/
Australia
13
Domestic Violence Resource Centre Victoria

Online resource

For a more comprehensive list of service providers in the family violence space that service residents of the Western region of Melbourne.W: https://www.dvrcv.org.au/western-melbourneVictoria

      
1
Organisation and locationServiceContact detailsArea servicedEligibility criteria
2
Community Strengthening (Moonee Valley City Council)

9 Kellaway Ave Moonee Ponds VIC 3039
A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail, aged and people with disabilities.My Age Care Assessment Team
T: 9243 8806
E: comcare@mvcc.vic.gov.au

Region: 1800 200 422
Moonee ValleyPeople who match the description of being: “nutritionally at risk” including the frail, aged and people with disabilities.
3
Red CrossOne-off package of essential goods, delivered to your door available to anyone in mandatory COVID-19 self-isolation awaiting test results or tested positive, with no network to support them. Hours: Daily 24/7
T: 1800 675 398 and follow the prompts
VictoriaMandatory self-isolation due to COVID-19
4
Australian Multicultural Community ServicesProviding food vouchers, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne and experiencing financial hardship. Hours: Mondays only 9:00am-5:00pm

Calls outside of this time can leave a message and will be contacted on Mondays.


T: 9689 9170

W: https://www.amcservices.org.au/

Western RegionCallers will be assisted on a needs-basis and will be asked to demonstrate that they are currently experiencing financial hardship.
5
Australian Muslim Social Services Association – AMSSA


91-101 Boundary Road

North Melbourne, VIC, Australia

Islamic centre established to provide important services for the Muslim community and help to integrate to wider Australian community.T: 9329 2894
E: amssa1@gmail.com
North Melbourne and surrounding suburbsAll welcome
6
St. Brendan’s Catholic Parish

103 Wellington Street, Flemington 3031

Drop-in for food parcels. Hours: Tues 10am–1pm

T: 9376 3777

E: st.stephens@scotschurch.com
Moonee ValleyAll welcome
7
St. Vincent De Paul Soup VansFood relief is offered by appointment – van can come to people’s addresses if in distress. Anyone in distress is eligible.

Call to check if you live in an eligible suburb.

Open to people seeking asylum and international students.
T: 1800 305 330

W: http://www.vinnies.org.au
Greater MelbourneNeeds basis – dependent on number and age of adults/children
8
Wingate Avenue Community Centre

13A Wingate Avenue, Ascot Vale

Drop-in food bank by appointment only on Monday mornings, Tuesday all day and Friday afternoons. Limited access to fresh fruit and vegetables through food relief agencies.

Call 9212 0236 to make an appointment.
T: 9212 0236
W: http://wingateave.com.au/
E: admin@wingateave.com.au
A: 13A Wingate Avenue, Ascot Vale
Wingate Avenue Community, Ascot Vale, broader communityAll welcome No healthcare card required to access service.
9
Vantage Point care

Pre-arranged pick-up location:

Unit1/16A Keilor Park Drive

Keilor East

This foodbank gives access to groceries, fresh food and vegetables for people experiencing food insecurity. During the COVID-19 crisis, they provide pre-packed boxes with pantry items as well as meals, laundry and dairy items according to supply. We operate from multiple locations around Melbourne including Moonee Valley, with a food pick-up service in East Keilor. T: 9844 4465
W: https://www.vantagepoint.church/community
E: admin@vantagepoint.church
Greater Melbourne

This service is available to people in Moonee Valley, Brimbank, Hume and Moreland municipalities
Email details: name, contact details, family size and residential suburb, and someone from organisation will make contact.
10
Asylum Seeker Resource Centre Foodbank

214-218 Nicholson Street, Footscray VIC 3011
Only available to ASRC members. Food deliveries arranged by phone or email.

ASRC Drop-in Foodbank Hours – by appointment only, call/email before visiting:

Monday, Tuesday, Thursday

11am-12:30pm; 1pm-3:30pm
T: 8537 9549
E: foodbankbookings@asrc.org.au
W: https://www.asrc.org.au/get-involved/donate-food-and-goods/
Greater MelbourneOnly available to ASRC members
11
Flemington People’s Pantry – Brighton St. Baptist Church

12 Brighton St Flemington 3051
Flemington People’s Pantry currently offers a food hamper. Delivery only.

Please include your name, phone number and address on any emails.
Delivering on Wednesday 1-6pm and Thursday morning.

Appointments booked from Tuesday afternoon.

T: 0466 976 804
E: office@essendonbaptist.org.au
Prioritising Flemington and Ascot Vale residentsAll welcome

     
1
Organisation and locationServiceContact detailsArea serviced
2
Maternal and Child Health Service (Moonee Valley City Council)

9 Kellaway Avenue Moonee Ponds VIC 3039

The service provides information, support, advice and referral on:
• child health and development
• breastfeeding
• nutrition
• play and learning
• maternal/paternal health and wellbeing
• accident and injury prevention (including safe sleeping)
• home safety
• immunisation
• local support services and resources.
Contact: Maternal and Child Health Coordinator
T: 9243 1895
W: https://mvcc.vic.gov.au/live/my-family/families/maternal-and-child-health/

The 24-hour Maternal and Child Health Line is always available on 13 22 29.
Moonee Valley
3
Cohealth Kensington
• 94 Ormond Street, Kensington 3031
• 12 Gower Street, Kensington 3031
• 6 Gower Street, Kensington 3031


Cohealth North Melbourne
49-53 Buncle Street, North Melbourne 3051


Cohealth Niddrie
3-15 Matthews Avenue, Niddrie 3042
Services include:
• Doctors
• Nurses
• Physiotherapy
• Dietician
• Homelessness support
• Family violence support
• Refugee and asylum seeker health
• Dental care
• Podiatry
• Drug and alcohol counselling
• Mental health
See website for further details on what services are available at each site.

Some service delivery changes to ensure safety measures. Some appointments changed to video or telephone call. Group based community programs have been suspended. Health centres remain open and appts for high priority clients.
T: 9448 5520

W: http://cohealth.org.au
Kensington, North Melbourne, Niddrie and surrounding suburbs
4
Home Medicines Services

Participating pharmacists
The Home Medicines Service is available for people in home isolation and for vulnerable patient groups who wish to limit their potential exposure to novel coronavirus (COVID-19) in the community. One free home delivery of prescribed medication per month.

The service is available to:
• people isolating themselves at home on the advice of a medical practitioner, for confirmed COVID-19 cases
• people aged over 70
• Aboriginal and Torres Strait Islander people aged over 50
• people with chronic health conditions or who are immunocompromised
• parents with new babies and people who are pregnant.
W: https://www.health.gov.au/resources/publications/covid-19-national-health-plan-home-medicines-services-information-for-consumers

Contact your local pharmacy to find out if they provide this service
Australia
5
Victorian Aboriginal Health Service Fitzroy

186 Nicholson Street,
Fitzroy, Victoria, 3065
• Respiratory Clinic (VAHS Fitzroy)
• Yarning SafeNStrong – free and confidential phone counselling
• Medical clinic
• Dental
• Family Counselling
• Women’s and Children’s health
• Men’s Unit
• Community Programs
Hours: Mon-Fri 10am-4pm
After Hours locum service: 132 660

T: 9419 3000
W: https://www.vahs.org.au/
Victoria
6
Waratah Community Health Services

Level 2, 641 Mt. Alexander Rd, Moonee Ponds VIC 3039

Waratah Community Health Services is an Inner West Area Mental Health Provider, part of Royal Melbourne Hospital. They provide a range of mental health services to people aged 16 – 65 years who are living with a severe mental illness. Multidisciplinary teams include doctors, occupational therapists, psychiatric nurses, psychiatrists, psychologists and social workers who work with consumers to assist them in their recovery journey. T: 9277 3400

W: https://www.nwmh.org.au/contact
Cities of Moonee Valley, Moreland, Melbourne and Yarra
7
Orygen Youth Triage

35 Poplar Rd Parkville VIC 3052

Specialist mental health support for young people 15-25 experiencing severe and/or complex mental illness.
Including:
• assessment and crisis intervention
• case management
• medication
• psychological interventions
• peer support
• family support
• inpatient care
• group work
• vocational interventions
• educational assistance
• intensive outreach.
T: 1300 651 251 or 1800 888 320

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.

Western and north-western regions of metropolitan Melbourne
8
Royal Children’s Hospital

50 Flemington Rd, Parkville VIC 3052

Specialist mental health support for young people below 15 experiencing severe and/or complex mental illness.T: 1800 445 511

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.

Greater Melbourne

     
1
Organisation and locationServiceContact detailsArea serviced
2
Latitude – Directions for young people


344 Ascot Vale Road

Moonee Ponds 3039


2 Somers Parade, Altona VIC 3018
Support for young people (16 -25yrs) at risk of or experiencing homelessness. Outreached based support – welfare based – enacting safe distancing principles

Office access currently closed.
Hours: Mon-Fri 9:00am to 5:00pm


Contact: Rhonda Collins

T: 9315 0061/ 0412 971 954

W: http://www.latitude.asn.au
Moonee Valley

Hobsons Bay
3
Ozanam Community Centre

179-191 Flemington Rd, North Melbourne VIC 3051

Homelessness resource centre is closed. Ozanam House is taking referrals but few vacancies are arising (1-2 a week). No available external supports to non-residents.


Takeaway meals (limited service), coffee and some material aid provided from the window on Flemington Rd.
Hours: Mon-Fri 10:00am to 1:00pm

T: 03 9329 6733 for referrals.

W: https://www.vincentcare.org.au/our-services/ozanam-house/

Moonee Valley and western region
4
Wintringham

136 Mt Alexander Road

Flemington VIC 3031


Residential care, housing, community care and outreach for older people who are at risk or experiencing homelessness.T: 9034 4824
E: adviceandinfo@wintringham.org.au
W: https://www.wintringham.org.au/
Greater Melbourne area
5
Unison Housing


Multiple branches

For urgent assistance -if currently experiencing or at risk of homelessness, call the Victorian State-wide Homelessness Line on 1800 825 955 to be connected with an Access Point in your area.E: iap@unison.org.au
W: http://www.unison.org.au/ our-services/homelessness
T: 1800 825 955 – you may need to leave a message, you will receive a call back.
Cities of Maribyrnong, Moonee Valley, Hobson’s Bay, Wyndham and Melbourne (except the CBD).
6
VincentCare

195 Flemington Road, North Melbourne VIC 3051

Currently the HRC has temporarily shut so Engagement staff meeting with clients out the front and providing assistance for limited material aid. Providing limited phone contact for temporary housing support and advice for those who are presenting and asking for housing support. Still taking referrals for both crisis and the extended stay accommodation.T: 03 9321 2977

W: https://vincentcare.org.au/our-services/adult-outreach-support-service-under-housing-and-homeless-programs-and-services/

North Melbourne and surrounding suburbs
7
Salvation Army Melbourne 614

Level 1, 69 Bourke Street MELBOURNE
Providing a limited open door to rough sleepers requiring meals, some sleeping spaces available. Hours: Mon-Fri 9am to 5pm

Emergency Contact:
1800 COMMUNITY (1800 266 686)
Melbourne
8
Frontyard Youth Services (Melbourne City Mission)

19 King Street, Melbourne VIC 3000

Drop in space, showers, accommodation, legal advice – see website for full range of services. Currently operating at reduced capacity. Crisis response only available by appointment. Hours: Mon-Fri 9am-8pm;

Sat-Sun 10am-6pm


T: 1800 800 531 (free call)

1800 627 727 (After hours)
Greater Melbourne
9
Wombat – Housing Support Services

191 Melrose Street, North Melbourne (Cnr Flemington Rd and Melrose St)

Wombat Housing Support Services is a non-profit community-based organisation providing a range of free services to youth, singles and families.T: 1800 887 775 or 8327 2222
E: wombat@wombat.org.au
W: https://www.wombat.org.au/
FB: https://www.facebook.com/pages/category/Social-Service/Wombat-Housing-Support-Services-241545636198258/
Melbourne’s north west region
10
Opening doors

Telephone service

Hotline for people who are experiencing homelessness or worried that they might be soon. You’ll be directed to the service closest to you, or outside business hours, your call will be directed to Salvation Army Crisis Services.Hours: Daily 24/7

T: 1800 825 95

Victoria
11
Council to homeless persons

2 Stanley Street

Collingwood Victoria 3066

Provides advocacy for people who are at risk of or experiencing homelessness.Hours: Mon-Fri 9am-5pm

T: 1800 066 256

Victoria
12
MedistaysAssists people needing housing due to quarantine. Patient & carer discounted accommodation. Hotels & apartment accommodation near Australian hospitals.T: 9685 7753
E: contact@medistays.com.au
W: https://www.medistays.com.au/
Australia

     
1
Organisation and locationServiceContact detailsArea serviced
2
Flemington and Kensington Community Legal Centre

22 Bellair St, Kensington VIC 3031
Working to ensure that all new and current clients who are unwell, in self-isolation, or who are carers for someone who is unwell, self-isolated, or vulnerable have access to professional legal advice and support.
As with all our appointments, interpreting services are available.

All legal appointments are currently by phone. To book an appointment please call us.
T: 03 9376 4355

E: fklegal@fkclc.org.au
Moonee Valley
3
Moonee Valley Legal Service

13A Wingate Ave, Ascot Vale VIC 3032

In person appointments at main office and outreach sites across Moonee Valley suspended. Continued availability for legal advice and assistance via phone (and where possible, video-conference) appointments. Clients are asked to call ahead to schedule telephone appointments.Contact: Jacki Holland
E: manager@mvls.org.au
T: (03) 9376 7929

To make arrangements for phone appointments:
E: admin@mvls.org.au
W: www.mvls.org.au
Moonee Valley
4
Victorian Aboriginal Legal Service

273 High St, Preston VIC 3072

Legal advice and assistance for Aboriginal community. Our expertise covers: Family law, Civil law and Criminal law.Hours: Mon-Fri 9am to 5pm, with On-call 24/7 after hours service

T: 1800 064 865
E: vals@vals.org.au
W: https://www.vals.org.au
Victoria
5
Victims of Crime

Telephone service

The official Victorian Government service offering free information and support for people affected by crime: get advice about reporting a crime; find other services that can help you; get information about the court process; get help applying for compensation and financial assistance.Call 1800 819 817

Text 0427 767 891


W: https://www.victimsofcrime.vic.gov.au/

Victoria

     
1
Organisation and locationServiceContact detailsArea serviced
2
Vinnies Welfare Assistance Line - St. Vincent de Paul Society

Telephone service
Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. Based on individual needs. This service is free and confidential.Hours: Mon-Fri 10am to 3pm

T: 1800 305 330
Victoria
3
Relief for temporary and provisional visa holders and undocumented migrants – Red CrossThe support is targeted to the most vulnerable temporary and provisional visa holders and undocumented migrants. Depending on individual need, up to three small emergency relief payments can be made per person or family over the next six months.

Note: Emergency relief payments are not income support. They are limited and we know may not meet all needs that you have.
T: 1800 855 240

E: nat_msp_covid@redcross.org.au

W: https://www.redcross.org.au/get-help/help-for-migrants-in-transition/help-for-migrants-in-transition/vic-relief

Victoria
4
Australian Multicultural Community ServicesProviding food vouchers, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne and experiencing financial hardship.

Callers will be assisted on a needs-basis and will be asked to demonstrate that they are currently experiencing financial hardship.

Hours: Mondays only 9:00am-5:00pm

Contact: Daniella

T: 9689 9170

Western Region
5
Victorian Aboriginal Legal Service

273 High St, Preston VIC 3072
Free advice and assistance for Aboriginal community dealing with electricity, water, telephone and credit card debt.Hours: Mon-Fri 9am to 5pm, with On-call 24/7 after hours service

T: 1800 064 865
E: vals@vals.org.au
W: https://www.vals.org.au
Victoria
6
Anglicare

Multiple locations

Anglicare current has capacity to support people in the west with utilities payments and other essential services depending on individual circumstances. Telephone assessment required.
Call 0408 129 590
Hours: 10:00am to 2:00pm

Contact: Suzanne Keil (Emergency Relief Service Co-Ordinator Diocesan & Parish Partnerships)
T: 0439 271 411
W: anglicarevic.org.au
Victoria
7
Community Support Services - Salvation Army Brunswick

256 Albert Street

BRUNSWICK 3056

For people in financial crisis, this service provides material aid, referral and advocacy to help people get back on track. The service runs by appointment Monday, Wednesday and Friday (9am - 12.30pm) and Tuesday and Thursday mornings (9am - 11am)

We also provide case management and financial counselling (by appointment).
T: 9388 5500
W: https://www.salvationarmy.org.au/
brunswick/what-we-offer/community-services/

Brunswick and surrounding suburbs
8
Good Shepherd Australia New ZealandA financial counsellor is a skilled professional who provides advice to help people manage their debts and get their finances back under control. Provide free, confidential and independent adviceHours: 9:30am – 5:00pm
T: 1800 007 007 (Telephone Financial Counselling)To make a phone appointment, find a local provider through www.nils.com.au or www.goodmoney.com.au; or fill out Money Help’s contact form http://www.moneyhelp.org.au/get -help/contact form
Australia
9
Centrelink Flemington
482-490 Racecourse Rd, Flemington VIC 3031

Centrelink and Medicare, Airport West
29-35 Louis St, Airport West VIC 3042

Centrelink and Medicare, Brunswick
172-186 Moreland Rd, Brunswick VIC 3056

Centrelink Footscray
75 Moore St, Footscray VIC 3011

Centrelink and Medicare, Sunshine
103 Harvester Rd, Sunshine VIC 3020
Government payment and services. Including:
• Payments for families
• Payments for job seekers
• Payments for older Australians
• Payments for people living with an illness, injury or disability
• Payments for students and trainees
• Payments and services for rural and remote Australians
• Payments for carers
• Payments and support for Indigenous Australians
• Payments for visa holders
Hours: Mon-Fri 8:30am – 4:30pm for in-person appointments

W: https://www.servicesaustralia.gov.au/individuals/centrelink

Please note, Centrelink contact numbers are specific to the service you are seeking. Find the full list of contact numbers at: https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us
Flemington, Airport West, Brunswick, Footscray, Sunshine and surrounding suburbs

     
1
Organisation and locationServiceContact detailsArea serviced
2
Family Services Team (Moonee Valley City Council)

9 Kellaway Ave Moonee Ponds VIC 3039
Council's Family and Children's Services provides counselling for children, young people and their parents. Continuing to work remotely, home visits only where identified as high needsFor referrals call email Family Services intake:
FIntake@mvcc.vic.gov.au
Or call duty worker on:
0419 847 355
Moonee Valley
3
Mental Health and Wellbeing Team (Moonee Valley City Council)

9 Kellaway Ave Moonee Ponds VIC 3039
Continued support to ongoing clients and taking new referrals. Workers are providing one-on-one sessions remotely via video, phone calls and email. Support will continue to be provided for the equivalent of 10 x one-hour sessions.T: 9243 1225 (Mon-Fri 9am-5pm)

E: youth@mvcc.vic.gov.au

Moonee Valley
4
Lifeline

Telephone and online service
If you’re in an emergency situation or need immediate assistance, Lifeline is Australia’s leading suicide prevention service that provides Australians experiencing a personal crisis with access to 24-hour crisis support. T: 13 11 14

W: https://www.lifeline.org.au/

Australia
5
Kids Helpline

Telephone and online service

Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.T: 1800 551 800

W: https://kidshelpline.com.au
Australia
6
Beyond Blue

Telephone and online service
Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.T: 1300 224 636

W: https://beyondblue.org.au
Australia
7
eHeadspace

Telephone and online service

Provides free online and telephone support and counselling to young people 12 - 25 and their families and friends.T: 1800 650 890
W: https://headspace.org.au/eheadspace/connect-with-a-clinician/
Australia
8
Orygen Youth Triage

35 Poplar Rd Parkville VIC 3052
Specialist mental health support for young people 15-25 experiencing severe and/or complex mental illness.
including:
• assessment and crisis intervention
• case management
• medication
• psychological interventions
• peer support
• family support
• inpatient care
• group work
• vocational interventions
• educational assistance
• intensive outreach.
T: 1300 651 251 or 1800 888 320

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.
Western and north-western regions of metropolitan Melbourne
9
Royal Children’s Hospital

50 Flemington Rd, Parkville VIC 3052

Specialist mental health support for young people below 15 experiencing severe and/or complex mental illness. T: 1800 445 511

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.

Greater Melbourne

     
1
Organisation and locationServiceContact detailsArea serviced
2
Community Strengthening (Moonee Valley City Council)

9 Kellaway Ave Moonee Ponds VIC 3039
A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail aged and people with disabilities.Contact:
My Age Care Assessment Team
T: 9243 8806
E: comcare@mvcc.vic.gov.au

Region: 1800 200 422
Moonee Valley
3
My Aged Care

Online and telephone service
Information on different types of aged care services and how to access them.W: http://myagedcare.gov.au
T: 1800 200 422
Australia
4
Seniors Victoria

Online service
News and information, games and services. Along with links to other resources W: http://seniorsonline.vic.gov.auVictoria
5
Senior Rights Victoria

Online and telephone service
Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.W: http://seniorsrights.org.au
T: 1300 368 821
Victoria
6
Council on the Ageing

Telephone service

Find information about accessing services at home, pensions, concessions, housing, utilities.Hours: Mon-Fri 9.30am – 4.00pm

T: 1300 135 090
E: askcota@cotavic.org.au
Victoria

      
1
Organisation and locationServiceContact detailsArea servicedEligibility Criteria
2
Valley Youth


9 Kellaway Avenue
• Free short term and ongoing individual support for young people.
• Wellbeing packs for young people to support their mental health and wellbeing while in isolation
• Online programming for social connection and youth participation initiatives
Hours: Mon - Fri 9am - 5pm

T: 9243 1225
W: https://valleyyouth.org.au/
E: youth@mvcc.vic.gov.au
Moonee ValleyAged 12-25 years old

Live, work or play in Moonee Valley
3
Orygen Youth Triage

35 Poplar Rd Parkville VIC 3052
Specialist mental health support for young people 15+ including:
• assessment and crisis intervention
• case management
• medication
• psychological interventions
• peer support
• family support
• inpatient care
• group work
• vocational interventions
• educational assistance
• intensive outreach.
T: 1300 651 251 or 1800 888 320

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.
Western and north-western regions of metropolitan MelbourneAged 15-25 years old

Experiencing severe and/or complex mental illness.
4
Royal Children’s Hospital

50 Flemington Rd, Parkville VIC 3052
Specialist mental health support for young people below 15T: 1800 445 511

NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety.
Greater MelbourneUnder 15 years of age

Experiencing severe and/or complex mental illness.
5
Frontyard Youth Services (Melbourne City Mission)

19 King Street, Melbourne VIC 3000
Drop in space, showers, accommodation, legal advice – see website for full range of services. Currently operating at reduced capacity. Crisis response only available by appointment. Hours: Mon-Fri 9:00am-8:00pm;
Sat-Sun 10am-6pm

T: 1800 800 531 (free call)
1800 627 727 (After hours)
Greater MelbourneAged 12-24 years old

At risk of or experiencing homelessness
6
I CAN Network

Online services

Autistic-led online group mentoring program that provides a safe space for young people with autism to connect with peers and mentors. W: https://www.icannetwork.com.au/online-group-mentoring/
VictoriaAged 9-20 years old

Young people with autism

7
Latitude – Directions for young people

344 Ascot Vale Road
Moonee Ponds 3039

2 Somers Parade, Altona VIC 3018
Support for young people (16 -25yrs) at risk of or experiencing homelessness. Outreached based support – welfare based – enacting safe distancing principles

Office access currently closed.

Hours: Mon-Fri 9:00am to 5:00pm

Rhonda Collins
T: 9315 0061/ 0412 971 954
W:
Moonee Valley

Hobsons Bay
Aged 16-25 years old

At risk of or experiencing homelessnes

8
Kids HelplineKids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.T: 1800 551 800

W: https://kidshelpline.com.au

Australia wideAged 5-25 years old
9
eHeadspaceProvides free online and telephone support and counselling to young people 12 - 25 and their families and friends.T: 1800 650 890
W: https://headspace.org.au/
eheadspace/connect-with-a-clinician/
Australia wideAged 12-25 years old or their family and friends
10
Safe Steps

Telephone service
24-hour telephone service is still running as usual. Ability to place families in crisis accommodation or refuge may become more limited as accommodation services manage their response to the coronavirusT: 1800 015 188

W: https://www.safesteps.org.au/

VictoriaAll welcome
11
Headspace Glenroy

2A, Hartington Street, Glenroy, Victoria 3046
headspace Glenroy is still here to support our community, and the health & wellbeing of young people and their families is our top priority. In response to COVID-19, we are transitioning to online and phone services.

Services include: mental health services, sexual health services, work and study services, doctor, alcohol and drug services, youth programs and youth reference group.
Hours: Mon-Sat (check webpage for details)

T: 1300 880 218
E: Info-headspaceGlenroy@orygen.org.au
W: https://headspace.org.au/headspace-centres/glenroy/
Glenroy and surrounding suburbsAged 12-25 years old

Some referrals may require a referral letter from GP and mental health care plan - reception able to assist and advise on options.
12
headspace Sunshine

Visy Cares Hub, 80b Harvester Road, Sunshine, Victoria 3020
While you can no longer access our physical site, we'll still be supporting young people through phone and online options, such as video conferencing. This means you'll be able to use either your mobile, personal laptop or computer to have screen to screen sessions with your mental health clinician.

Services include: mental health services, sexual health services, work and study services, alcohol and drug services, youth programs and youth reference group.
Hours: Mon-Fri (check webpage for details)

T: 9927 6222
E: Info-headspacesunshine@orygen.org.au
W: https://headspace.org.au/headspace-centres/sunshine/
Sunshine and surrounding suburbsAged 12-25 years old

Some referrals may require a referral letter from GP and mental health care plan - reception able to assist and advise on options.
13
Australian Muslim Social Services Association – AMSSA

91-101 Boundary Road
North Melbourne, VIC, Australia
Islamic centre established to provide important services for the Muslim community and help to integrate to wider Australian community. Food relief services – call to organise.T: 9329 2894
E: amssa1@gmail.com
North Melbourne and surrounding suburbsAll welcome
14
St. Vincent De Paul Soup VansFood relief is offered by appointment – van can come to people’s addresses if in distress. Anyone in distress is eligible, but this will be assessed on a needs-basis.

Call to check if you live in an eligible suburb.

Open to people seeking asylum and international students.
T: 1800 305 330

W: http://www.vinnies.org.au
Greater MelbourneNeeds basis – dependent on number and age of adults/children in family
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Flemington People’s Pantry – Brighton St. Baptist Church

12 Brighton St Flemington 3051
Flemington People’s Pantry currently offers a food hamper. Delivery only.

Please include your name, phone number and address on any emails.
Delivering on Wednesday 1-6pm and Thursday morning.

Appointments booked from Tuesday afternoon.

T: 0466 976 804
E: office@essendonbaptist.org.au
Prioritising Flemington and Ascot Vale residentsAll welcome
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cohealth AOD (alcohol and other drugs)

215 Nicholson Street, Footscray VIC 3011

3-15 Matthews Avenue, Niddrie VIC 3042
Free Drug and Alcohol Support.

You can come to see us voluntarily or as part of a court order. We offer a safe, non-judgemental counselling service to reduce harm to individuals, families and communities and to help people achieve meaningful goals.
T: 1800 700 514 (central intake)

W: https://www.cohealth.org.au/health-services/drugs-and-alcohol/drug-alcohol-counselling/

Niddrie, Footscray and surrounding suburbsAll welcome

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Other community information

Volunteers

We continue to face the challenges of the COVID-19 outbreak as Victoria shuts down for the strictest restrictions seen as of yet during the pandemic. You can read more about what this means for volunteers on the Volunteering Victoria website.