Aged Care staff share latest knowledge from National Aged Care Conference
Moonee Valley Aged Care staff attended the National Aged Care Conference held at the Melbourne Convention and Exhibition Centre over two days on 29 and 30 July 2025.
Council runs the Moonee Valley Aged Care provider network, which offers training and networking opportunities to aged care providers in Moonee Valley. Council’s activities are supported by the Commonwealth Government’s Sector Support and Development funds.
The National Aged Care conference brought together more than 2000 attendees, helping them navigate the new Aged Care Act, which will come into effect on November 1, 2025.
Presentations and panel discussions focused on rights-based care, accountability, and quality standards.
Master of Ceremonies Richard Morecroft acknowledged that, while the changes are designed to build trust in aged care, they are just the beginning of the sector’s change journey.
A commitment to person-centred care
The event was an opportunity for staff from Moonee Valley’s Young, Inclusive & Ageing Communities team to enhance key learnings for the Aged Care team.
The conference featured speeches by key figures including Commissioner Liz Hefren-Webb, the Complaints Commissioner, and representatives from the Department of Health and Aged Care.
Their insights were crucial to help providers understand the practical applications of the new Aged Care Act and how to integrate these changes into their services.
Speakers shared ways that providers can adapt practices to align with the new legal and regulatory expectations, ensuring readiness to meet the community's evolving needs.
The conference also served as a platform for best practice providers and older individuals to share their thoughts on how dignity, choice, and rights can be integrated into everyday care. These real-life stories served to reinforce Moonee Valley staff’s commitment to person-centred care.
A rights-based approach to feedback
A key theme running through all sessions at the conference was the value of feedback and complaints in risk identification and service improvement.
Organisations must support staff to actively seek feedback, and older people and their families must feel safe sharing their concerns. A rights-based approach to feedback and complaints includes deep listening, trust, respect and transparency.
The conference highlighted the need to stay informed and proactive as providers navigate these changes.
Resources
If you are an Aged Care provider, recordings of the livestream are available via the National Aged Care Provider Conference 2025 Aged Care Quality and Safety Commission website
For more information
The Aged Care Quality and Safety Commission website including factsheets, booklets and webinars.
Preparing for the reforms
The Department of Health, Disability and Ageing website features resources including the Support at Home program manual and a Summary of key changes to the new Aged Care Rules
Aged Care Provider Network
If you are an aged care provider and would like to join the Moonee Valley Aged Care provider network, please contact AgedCareNavigation@mvcc.vic.gov.au
Image: The National Aged Care Provider Conference at the Melbourne Convention and Exhibition Centre