What you need to know
Some services may change but we are still working hard to service your needs. Customer service is still available on 03 9243 8888 or council@mvcc.vic.gov.au
For updated information about how to reduce your risk of Coronavirus visit the Department of Health and Human Services page.
On this page
- Moonee Valley Vaccination Rates - people aged 15+
- Latest Updates
- Get tested
- Get vaccinated
- Council services and facilities from Monday, 16 August
- COVID Support
- Other useful information
- Resources in other languages
- Ways to stay connected
- Information for businesses
- Community relief and support agencies
- Other community information
- Latest COVID-19 News
Moonee Valley Vaccination Rates - people aged 15+
Data from the Australian Government Department of Health. Rounded to the nearest percentage.
Data updated weekly. Last update: 19 October 2021.
Council services and facilities from Monday, 16 August
With the State Government's recent announcements, Council facilities and services will be operating as below.
- Customer Service Civic Centre is closed for face-to-face enquiries
- Phone lines are open between 8.30am and 5pm, Monday to Friday.
- Syringe Disposal Chute at the front of the Civic Centre is open from 9am to 4pm Monday to Friday
The transfer station is closed to General Public and only open for commercial customers.
The operational hours are:
- Monday to Friday: 8am – 4pm
- Saturday: 8am – 4pm
- Sunday: 8am – 1pm
As per the latest State Government directive, the Ascot Vale Leisure Centre will be closed effective from 8pm, Thursday 5 August.
Membership
- Membership will be placed on a free suspension
- Members will be given FREE access to the Home Fitness Network during the closure period.
This period is subject to change in line with revisions from the State Government.
Please check the centre’s website for more details.
- Incinerator Gallery will be closed from 8pm, Thursday 5 August
- Programs are available online at incineratorgallery.com.au
- The Clocktower Centre will be closed from 8pm, Thursday 5 August.
- Mamma’s Kitchen operating as usual Monday to Friday 8:30 – 5pm as an essential service.
- COVID safe plan will continue to be actioned ensuring daily registering via Service Victoria app, maintaining social distancing protocols and administering all necessary PPE.
- All libraries will be closed to the public.
- Due dates for borrowed material will be extended and no late fines will apply during this period.
- Contactless collection services will be available from Friday, 6 August.
- Bookings open for this service from 9am, Friday 6 August.
- Please call your library to book into an available collection window.
- Return chutes will remain open.
- Our online programs will continue. All in-person programs will be cancelled or rescheduled.
The following facilities and services are open:
- Parks - for children under 12 years with one parent/carer. The parent/carer cannot take off their mask to eat or drink while supervising their children playing.
- Outdoor gym equipment and skate parks.
- Personal training.
- The Riverside Driving Range and Golf Course
- Public tennis courts
- Public basketball courts
- Public cricket nets
Note: Use of these facilities must be in line with Victorian Government limits.
The following facilities are currently closed:
- All community sport including AFL, Soccer, Netball, Tennis and Dog clubs
- Essendon Traffic School
- Moonee Valley Athletics Centre (except for private exercise in line with DHS restrictions).
- Regular and private hirers
The following services will continue to operate, with added safety precautions;
- Community Meals Delivery
- Home Maintenance – urgent repairs/installations only
- Personal Care in homes
- Domestic Assistance
- Social Support Individual – Medical Appointments, Food Shopping where required
- Crown Street Stables Café – takeaway only
- Assessments – over the phone only
- Case Management – over the phone only
The following services will pause, be transferred to online or phone call support services
- Community Transport – will assist with social support individual
- Men’s and Women’s Shed
- Social Support Groups
Individual Support
- The Valley Youth team are continuing to support ongoing clients and take new referrals.
- A youth worker from the Mental Health and Wellbeing team are available for one-off support interventions from 9am – 5pm, Monday – Thursday. Young people can book appointments via phone on 9243 1225 or email youth@mvcc.vic.gov.au.
- We are continuing to provide secondary consultation support to parents, teachers, community members and other services supporting young people.
Valley Youth Programs and Events
Information and communication
- Regular youth programs and events will be updated via the:
- Valley Youth Website: valleyyouth.org.au
- Facebook Page: https://www.facebook.com/ValleyYouthMV/
- And Instagram account: https://www.instagram.com/valleyyouthmv/?hl=en
- Up to date emergency services and other community supports can be found on the Valley Youth Website Support Pages: valleyyouth.org.au/support
Please note, we are not a crisis service. If a young person you know is need of urgent support, contact:
- Kids Helpline at 1800 55 1800 (24hr free crisis hotline for young people)
- Or call 000 in an emergency
- Crown Street Stables Café – Open for takeaway services from 8.30 am, Friday 30th July,
- As per State Government directive: Dine in seating is reduced to a maximum of 10 people
- Bookings for the café is reduced to 4 persons for one hour until further notice.
- Operating hours are
- Monday to Friday 8.30am – 3.30pm
- Weekends 10am – 4pm
- Direct face-to-face program delivery including playtime, afterschool children’s activities and the women’s leadership will all be postponed in line with COVID lockdown restrictions, Participants will all be contacted and continually supported remotely where possible during this period.
- Community Playgroups will be postponed during the State Government circuit breaker restrictions, we appreciate your contribution to keeping each other safe during this time.
- From 28 May we are operating a COVID modified service where all infants from birth – 8 weeks can have their Key Ages and Stages consultations as face-to-face appointments within the MCH Centre.
- Children aged 8 weeks – 3 ½ years will have their appointments as telehealth (phone or zoom) followed by a short 15 minute face to face consultation if required.
- Family Services will be conducting telehealth consultations with follow up in-home support as guided by the Department of Families Fairness and Housing.
- In light of the most recent announcement by the State Government we will re-commence our Walking School Bus program from Friday 11 June.
- FReeZA will continue online.
- All other volunteer programs will remain ‘on hold’ until further notice.
- While an immediate start for new volunteers is not possible, we invite applications for roles below and will continue to select and prepare suitable volunteers for when services are re-activated.
- Cancelled till further notice
- All programs at Bowes closed to further notice.
- Immunisation services will continue to be by appointment through the online booking system.
COVID Support
We understand times are tough, but know that we are here for you. We will get through this together.
Click below to find out how we are supporting our residents and the community.
Other useful information
Testing locations
If you are are displaying any symptoms, please get tested.
You can find your closest testing location on the Coronavirus website.
Are you and your home COVIDSafe?
What you need to know to help you, your family and friends stay safe and well.
Download the new DHHS home COVID plan here.
Financial and other support
- Financial support is available to people and businesses affected by COVID-19.
- Additional support is available for those needing to isolate and quarantine.
Mental health resources
It's important to look after your mental health during the COVID-19 pandemic.
For mental health resources click here.
People with disability
Information about coronavirus for people with disability and people caring for them can be found here.
Family and children resources
Information about coronavirus for families, children, young people and their carer.
Resources in other languages
Every test helps us stay together; As a family, As friends, As workers, As a community. If you have symptoms, Get tested. Even if you’ve been tested before. Getting tested is free for everyone. And it helps us stay together.
For translated information in your language, visit coronavirus.vic.gov.au/translations Authorised by the Victorian Government, Melbourne.
Libraries and learning
Online programs will continue and can be booked here.
Performing Arts
The Clocktower Centre has made its free children’s series ‘Fix It’ and ‘5,6,7 Create!’ available to stream online for families. Check it out here!
Visual Arts
The Incinerator Gallery will continue to offer its free online programs for all ages, including Gallery Sketchers, Arty Tales, Incy Wincy Babies for children and Social Justice Art for Teens sessions. Book here.
Youth Services
The Incinerator Gallery will continue to offer its free online programs for all ages, including Gallery Sketchers, Arty Tales, Incy Wincy Babies for children and Social Justice Art for Teens sessions. Book here.
Looking for a service to support young people?
Here is the Valley Youth directory
Information for businesses
The outbreak of Coronavirus is causing economic disruption in many sectors including tourism and hospitality, events, education, property, resources, and international supply chains. Visit our Business webpage for more information and help to navigate the latest support available to businesses.
To our business community - sign up for our email updates.
For any questions or support, please contact us on 03 9243 8866 or email business@mvcc.vic.gov.au to arrange a phone consultation.
Get Active Outdoors!
With more people training outdoors we want Moonee Valley's personal trainers, coaches, yoga and Pilates teachers, and all other physical activity practitioners, to get active outdoors and find their own place in our parks.
If you are one of Moonee Valley’s physical activity practitioners and plan on running classes with four or more participants, you need to submit an application for a Physical Activity Permit but the permit will be provided free of charge. Find out more here.
Extension of construction hours in response to COVID-19
Council has temporarily adjusted the management of activity for specific projects in order to fast-track construction and save jobs during the COVID-19 crisis.
Project managers who wish to apply for longer hours can do so here.
Community relief and support agencies
The COVID-19 pandemic is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start.
There are a number of organisations, agencies and hotlines dedicated to providing support to residents of Moonee Valley. Many of their usual services have been adapted to suit COVID-19 restrictions. Listed below are services and hotlines, each providing excellent sources of information, resources, community connection and referrals for additional assistance. Please note that access to some services is subject to your ability to meet certain criteria.
If you would like your organisation or group to be added to this growing list, please complete the form below.
If you support people seeking assistance and would like information on other local government areas, please get in touch with Lesley Murray (Department of Health and Human Services) at lesley.murray@dhhs.vic.gov.au or on (03) 9229 4151 for access to the ‘Emergency Relief across the West Metro Area’ resource.
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Victorian Aboriginal Child Care Agency Head office: 340 Bell St. Preston VIC 3072 Multiple locations. Visit: https://www.vacca.org/page/contact/locations | Essential support continuing throughout COVID-19 pandemic include (see website for full list): • Child and Family services • Child protection services • Homelessness services • Family violence services • Leaving care • Out of Home Care • Youth Justice • Emergency Relief • Koorie Connect. Website also contains culturally relevant fact sheets about COVID-19 including information regarding social distancing, travel restrictions, use of PPE, learning from home. Link for more. | Hours: Mon-Fri 9am-5pm T: 9287 8800 E: vacca@vacca.org W: https://www.vacca.org/page/covid-19-support/vacca-services-during-covid-19-pandemic | Victoria |
3 | Victorian Aboriginal Health Service Fitzroy 186 Nicholson Street, Fitzroy, Victoria, 3065 | • Respiratory Clinic (VAHS Fitzroy) • Yarning SafeNStrong – free and confidential phone counselling • Medical clinic • Dental • Family Counselling • Women’s and Children’s health • Men’s Unit • Community Programs | Hours: Mon-Fri 10am-4pm After Hours locum service: 132 660 T: 9419 3000 W: https://www.vahs.org.au/ | Victoria |
4 | Victorian Aboriginal Community Controlled Health Organisation Inc. Online resource library | Coronavirus Info hub is an online resource which contains support information for member ACCOs, health and wellbeing sector workers and for people at home. | Hours: Mon-Thu (9am-5pm) Fri (9am-4pm) W: https://www.vaccho.org.au/ E: enquiries@vaccho.org.au | Victoria |
5 | Kirrip Aboriginal Corporation 292 Hoddle Street Abbotsford Vic 3067 | Foodbank information • Financial assistance information • Remote Learning Support • Online groups for social connection: Elders’ group, Men’s group, Women’s group and Youth group | Hours: Mon-Fri 9am-4pm T: 8088 0764 E: yaama@kirripaboriginalcorporation.org W: https://kirripaboriginalcorporation.org/ FB: https://www.facebook.com/KirripAboriginalCorporation/ | Victoria |
6 | Djirra 292 Hoddle Street Abbotsford Vic 3067 | Djirra provides services across Victoria with offices in metropolitan and regional areas. Djirra provides telephone legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence. | Hours: Mon-Fri 9am-5pm T: 1800 105 303 (free call) W: https://djirra.org.au/ E: info@djirra.org.au | Victoria |
1 | Organisation and location | Description | COVID-19 related services | Contact details | Area serviced |
2 | Red Cross Telephone service | Personal care and wellbeing available to anyone in mandatory COVID-19 self-isolation awaiting test results or tested positive. | • Social connectedness • Personal care and wellbein | Hours: 24/7 T: 1800 512 348 and follow the prompts | Victoria |
3 | Wingate Avenue Community Centre 13A Wingate Avenue, Ascot Vale | Community centre continues to deliver some of its services remotely. No healthcare card required to access services. Call 9212 0236 for more information or to make an appointment. | • Drop-in food bank by appointment only on Monday mornings, Tuesday all day and Friday afternoons. Limited access to fresh fruit and vegetables through food relief agencies. • Community check-in phone calls • Online community classes e.g. English language, IT/computer skills. | Hours: Mon-Fri 9am-5pm T: 9212 0236 E: admin@wingateave.com.au W: http://wingateave.com.au/ A: 13A Wingate Avenue, Ascot Vale | Wingate Avenue Community, Ascot Vale, broader community |
4 | Farnham Street Neighbourhood Learning Centre 28 Farnham St. Flemington VIC 3031 | Adult community education and social support programs. Currently closed to public, but social support still taking place remotely. Also offer ‘Form help’ in collaboration with Flemington Library, to assist people with filling in forms, reading letters and bills, etc. | • Education packs and zoom classes: language and literacy, computer training, life skills, social skills. • Assistance with filling in forms | Hours: Mon-Fri 9am-5pm T: 9376 9088 W: https://farnhamst.net/ E: info@fsnlc.net | Moonee Valley |
5 | Foundation House 4 Gardiner St, Brunswick VIC 3056 | Services for people from refugee backgrounds who have experienced torture or other traumatic events. Continuing to receive referrals and deliver counselling and advocacy, mostly by phone and video-conference and, when essential and safe to do so, face-to-face sessions in line with governmental advice for mental health services. | • Referrals • Counselling • Advocacy work | Hours: 9am-5:30pm T: 9389 8900 W: https://foundationhouse.org.au/ E: info@foundationhouse.org.au | Greater Melbourne |
6 | Asylum Seeker Resource Centre (ASRC) 214-218 Nicholson Street, Footscray VIC 3011 | ASRC is an asylum seeker support organisation that provides aid, justice and empowerment programs to over 1000 asylum seekers living in the community seeking refugee protection. | • Food relief • Emergency housing assistance • Legal advice • Medical assistance • Casework support | Hours: Mon-Fri 10am-5pm Hours may vary depending on service, visit website for full details T: 9326 6066 / 0478 700 605 E: admin@asrc.org.au W: https://www.asrc.org.au/our-work/ | Greater Melbourne |
6 | Community Activation and Social Inclusion (CASI) | Cohealth run the Victorian Government’s Community Activation and Social Isolation (CASI) initiative for Moonee Valley. The program helps connect people who might be feeling lonely or isolated due to COVID-19 as well as those needing emotional, practical or social support due to the impact of COVID-19. | • One-on-one support • Emergency relief • Referrals • Connect with community groups | Hours: Mon - Fri 9:00am - 5:00pm Contact: is Zakaria Farah E: Zakaria.Farah@cohealth.org.au | Moonee Valley |
1 | Organisation and location | Description | COVID-19 related services | Contact details | Area serviced |
2 | Africause: Youth and Community Services (Previously known as: African Australian Multicultural Employment and Youth Services) Locations at: • Suite 108, 144-148 Nicholson St Footscray VIC 3011 • Office 3, 120 Racecourse Rd, Flemington VIC 3031 | Supports and facilitates African-Australian community in all areas of life and build their resilience as active citizens through education, mentoring and employment services. | • Online homework support • General information about COVID • Rent support • Food relief • Employment support • International student support • Asylum seeker support | T: 9042 1604 W: https://www.africause.org.au E: info@aameys.com.au FB: https://fb.com/africause.au | Greater Melbourne |
3 | Australian Muslim Social Services Association (AMSSA) 91-101 Boundary Road North Melbourne, VIC, Australia | Providing important services for the Muslim community and help to integrate to wider Australian community. Please note AMSSA are also providing special consideration to families and individuals with temporary visas from New Zealand and other countries on a needs-basis. | • Special orders: emergency food and other essential items for residents self-isolating across Metropolitan Melbourne • Referrals for individuals and families experiencing: family violence, legal issues, health issues, etc. | Contact details for special orders: Hours: 11am-7pm daily T: 0483 364 344 and 0483 364 354 E: amssayouthconnect@gmail.com General: E: amssa1@gmail.com Instagram: @amssayouthconnect | North Melbourne and surrounding suburbs |
4 | Australian Vietnamese Women’s Association Inc Locations at: • 30-32 Lennox Street, Richmond, VIC 3121 • U7, 6 - 12 South Road, Braybrook, VIC 3019 • 19/134 Springvale Road, Springvale, VIC 3171 | AVWAI provide a framework for mainly Vietnamese women to collaborate and learn to lead and operate a not-for-profit organisation to assist the settlement and harmonious integration of refugees and migrants of Vietnamese and other backgrounds in Victoria. | • Resources in language • Online client services • Online vocational courses • Direct care services to aged care clients e.g. home care packages, domestic assistance, planned activity group programs | Hours: Mon-Fri 9am-5pm Find location specific telephone numbers at: https://www.avwa.org.au/en/contact-us W: https://www.avwa.org.au/en/ | Victoria |
5 | Eritrean Association of Australia Located within LGA City of Melbourne | Assists in the settlement and integration of individuals and families in the Eritrean community as well as east African communities. | • General information • Practical aid • Referral and counselling services | Contact: Arei Saleh (Chairperson) E: areisaleh61@gmail.com FB: https://fb.com/ericommunityinaus/ | North Melbourne, Flemington, Ascot Vale, Footscray and other metropolitan suburbs |
6 | Somali Association of Australia Office 1, 120 Racecourse Rd, Flemington, VIC 3031 | Assisting community needs e.g. youth development and encouraging education, elders, family conflict resolutions, employment, resettling new arrival families, housing issues and helping any legal rights to live in this country. | • COVID-19 resources in language (Facebook page) • Support to families living in public housing towers • Referrals • Community cultural events (online) | Contact: Farah Warsame T: 0432 677 567 E: admin@somalicommunity.org.au W: http://www.somalicommunity.org.au/ FB: https://fb.com/somalicommunity Australia/ | Greater Melbourne |
7 | Somali Women’s Development Association Inc. Locations at: • 12 Holland Court, Flemington VIC 3031 • 15 Stubbs Street, Kensington VIC 3031 • 5/265 High St., Melton VIC 3337 | Not-for-profit organisation providing specialist knowledge and support to Somali Community particularly young people, families and elderly from refugee and migrant backgrounds. | • Case management support (mental health for youth and families, family violence) • Homework Club • Youth employment • Online community events | Hours: Mon-Fri 9am-5:00pm, Sat 9am-2pm, Sun CLOSED T: 8596 7651 or 9676 1047 E: admin@swdai.org.au W: https://www.swdai.org.au/ | City of Moonee Valley City of Melbourne Western Region |
8 | Ubuntu Project Online network of African-Australian young people | Community organization run by young people which aims to improve integration outcomes and services for African Australian communities by working alongside government departments, charity organisations and service providers to better tailor their services to the community. | • Assistance with bills, groceries, and other financial hardship • Advocacy and support for young people, mothers and families • Programs, activities • Advocacy | Contact: Nor Shanino T: 0401 565 350 Ahmed Dini T: 0402 695 879 E: ubuntuprojectau@gmail.com Instagram: @ubuntuprojectau FB: https://fb.com/UbuntuProjectAU/ | Greater Melbourne |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Disability Information Helpline Telephone service | Australian Government resource providing information and referrals for people with disability and their supporters about coronavirus (COVID-19). | T: 1800 643 787 W: Website | Australia |
3 | Community Strengthening (Moonee Valley City Council) 9 Kellaway Ave Moonee Ponds VIC 3039 | A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail aged and people with disabilities. | My Age Care Assessment Team T: 9243 8806 E: comcare@mvcc.vic.gov.au Region: 1800 200 422 | Moonee Valley |
4 | Care Support Network Telephone and online service | Care Support Network provides disability support services and disability management services to help people navigate NDIS funding to ensure you are supported to make the most of your available funding; helping to find and connect you to the best-fit disability support and services for you. | T: 1300 177 577 W: https://mycsn.com.au/ | Australia |
5 | I CAN Network Telephone and online service | Autistic-led online group mentoring program that provides a safe space for young people with autism to connect with peers and mentors. | W: https://www.icannetwork.com.au/online-group-mentoring/ | Victoria |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Flemington Works (Moonee Valley City Council) 25 Mt Alexander Rd, Flemington VIC 3031 | Connects talented young people and women living on Flemington Housing Estate with employment opportunities through direct recruitment, social procurement, work experience, micro-enterprise development and community-driven employment initiatives | Hours: Mon-Fri 9am-5pm E: FIntake@mvcc.vic.gov.au T: 0419 847 355 | Moonee Valley |
3 | Brotherhood of St. Laurence – Given the Chance program (Jobs Victoria Employment Network) Locations at: • Flemington Community Centre 25 Mt. Alexander Rd. Flemington VIC 3031 • Epping Community Hub 713 High Street Epping VIC 3076 • Dandenong Hub Suite 3, Level 3, 26 McCrae St. Dandenong VIC 3175 | Social enterprise supporting disadvantaged job seekers into paid employment. All staff are working remotely with clients via phone, email, Skype, FaceTime, etc. Surveying client needs for computers, data and internet now and can provide limited funds for equipment. | Flemington Contact: Gabrielle Hughes E: gabrielle.hughes@bsl.org.au T: 0419 950 679 or 8080 1076 W: https://www.bsl.org.au/services/getting-a-job/given-the-chance/ | Western Region |
4 | Centrelink Flemington 482-490 Racecourse Rd, Flemington VIC 3031 Centrelink and Medicare, Airport West 29-35 Louis St, Airport West VIC 3042 Centrelink and Medicare, Brunswick 172-186 Moreland Rd, Brunswick VIC 3056 Centrelink Footscray 75 Moore St, Footscray VIC 3011 Centrelink and Medicare, Sunshine 103 Harvester Rd, Sunshine VIC 3020 | Government payment and services. Including: • Payments for families • Payments for job seekers • Payments for older Australians • Payments for people living with an illness, injury or disability • Payments for students and trainees • Payments and services for rural and remote Australians • Payments for carers • Payments and support for Indigenous Australians • Payments for visa holders | Hours: Mon-Fri 8:30am – 4:30pm for in-person appointments W: https://www.servicesaustralia.gov.au/individuals/centrelink Please note, Centrelink contact numbers are specific to the service you are seeking. Find the full list of contact numbers at: https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us | Flemington, Airport West, Brunswick, Footscray, Sunshine and surrounding suburbs |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Family Services Team (Moonee Valley City Council) 9 Kellaway Ave. Moonee Ponds VIC 3039 | Initial assessment, services and referrals are still being provided remotely. Reducing face to face contact as much as possible, home visits only where identified as high needs. Western Melbourne Child FIRST is still operating and can be contacted on 1300 775 160. | Hours: Mon-Fri 9am-5pm E: FIntake@mvcc.vic.gov.au T: 0419 874 355 | Moonee Valley |
3 | Maternal and Child Health Service (Moonee Valley City Council) 9 Kellaway Avenue Moonee Ponds VIC 3039 | The service provides information, support, advice and referral on: • child health and development • breastfeeding • nutrition • play and learning • maternal/paternal health and wellbeing • accident and injury prevention (including safe sleeping) • home safety • immunisation • local support services and resources. | Contact: Maternal and Child Health Nurse T: 9243 1895 E: mchadmin@mvcc.vic.gov.au | Moonee Valley |
4 | Caroline Chisholm 977 Mt Alexander Road, Essendon, Victoria, 3040 | Material and financial assistance for those fleeing domestic abuse, at risk of homelessness or don’t have financial resources. Social and emotional support services for mothers. Still offering phone support across all services. | Hours: Mon-Fri 9:00am-5:00pm T: 1800 134 863 E: info@caroline.org.au W: https://caroline.org.au/ | Western Region |
5 | Council of Single Mothers and their Children Telephone service. | A state-wide telephone support, information and referral service for single mothers and service providers. Clients can self-refer. | Hours: Mon-Fri 9:30am-3:00pm T: 9654 0622 (Please leave a message to receive a return call) E:csmc@csmc.org.au | Greater Melbourne Region |
6 | Playgroup At Home (Playgroup Victoria) Online | Each week we are bringing playgroup to life on Zoom! Playgroup staff will be there to welcome you. We will be running interactive sessions with different activities for you to follow along with at home. There will be singing, fun and there will be lots of play! | Hours: Tuesdays & Fridays, at 10am W: https://www.playgroup.org.au/playgroup-at-home/ | Victoria |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | McAuley Community Services for Women Level 1, 81-83 Paisley Street, Footscray, VIC, 3011 | Women Only – Homelessness and Domestic Violence Support. All services still provided, CV19 protocols in place in line with DHHS directions. | T: 03 9362 8900 E: mcsw@mcauleycsw.org.au W: https://www.mcauleycsw.org.au/ | Western Region |
3 | Women’s Health West Family Violence Crisis Outreach Service 317-319 Barkly Street, Footscray VIC 3011 | Most staff, including all case managers are working from home. First Response Team have remained at the office responding to police calls, telephone inquiries and drop ins. Reduced face to face as much as possible. The Family Violence Packages and RAMPs are operating as usual. | T: 9689 9588 E: inhtake@whwest.org.au W: https://whwest.org.au/about-us/contact-us/ | Western Region |
4 | WithRespect Telephone service | Family violence and intimate partner violence service supporting LGBTIQ+ communities and their families. WithRespect is not a crisis response service. | Hours: Tue-Wed: 9:00am-8:00pm Mon, Thu, Fri: 9:00am-5:00pm T: 1800 542 847 Out-of-hours counselling also available on Wed: 5:00pm-11:00pm Sat-Sun: 3:00pm-10:00pm | Australia |
5 | Queerspace Online and telephone service | Online and telephone-based counselling, case management, flexible support packages, referrals and recovery programs for LGBTIQ+ victim / survivors of family violence. | Hours: 9am – 5pm T: 9663 6733 W: http://www.queerspace.org.au | Victoria |
6 | Safe Steps Telephone service | 24-hour telephone service is still running as usual. Ability to place families in crisis accommodation or refuge may become more limited as accommodation services manage their response to the coronavirus. | T: 1800 015 188 W: https://www.safesteps.org.au/ | Victoria |
7 | National Domestic Violence Hotline Telephone service | Talk confidentially with a trained advocate for support with domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. | Hours: Daily 24/7 T: 1800 799 723 W: https://www.thehotline.org/ | Australia |
8 | 1800 RESPECT Telephone service | 1800RESPECT is the national sexual assault, domestic and family violence counselling service. 1800RESPECT is a confidential service available 24 hours a day, seven days a week. We provide support for: • People experiencing, or at risk of experiencing, sexual assault, domestic or family violence • Their friends and family • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence | Hours: Daily 24/7 (all hours) T: 1800 737 732 Interpreter: 13 14 50 W: https://www.1800respect.org.au/ Chat online: https://chat.1800respect.org.au/#/welcome | Australia |
9 | Flemington and Kensington Community Legal Centre 22 Bellair St, Kensington VIC 3031 | Working to ensure that all new and current clients who are unwell, in self-isolation, or who are carers for someone who is unwell, self-isolated, or vulnerable have access to professional legal advice and support. As with all our appointments, interpreting services are available. All legal appointments are currently by phone. To book an appointment please call us | T: 03 9376 4355 E: fklegal@fkclc.org.au | Moonee Valley |
10 | Moonee Valley Legal Service 13A Wingate Ave, Ascot Vale VIC 3032 | In person appointments at main office and outreach sites across Moonee Valley suspended. Continued availability for legal advice and assistance via phone (and where possible, video-conference) appointments. Clients are asked to call ahead to schedule telephone appointments. | Jacki Holland E: manager@mvls.org.au T: (03) 9376 7929 To make arrangements for phone appointments: E: admin@mvls.org.au W: www.mvls.org.au | Moonee Valley |
11 | Women’s Information and Referral Exchange (WIRE) Telephone and online service | Free support, referral and information for all Victorian women, nonbinary and gender-diverse people. | T: 1300 134 130 W: https://www.wire.org.au/ | Victoria |
12 | No To Violence Telephone and online service | No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour. | T: 1300 766 481 W: https://ntv.org.au/ | Australia |
13 | Domestic Violence Resource Centre Victoria Online resource | For a more comprehensive list of service providers in the family violence space that service residents of the Western region of Melbourne. | W: https://www.dvrcv.org.au/western-melbourne | Victoria |
1 | Organisation and location | Service | Contact details | Area serviced | Eligibility criteria |
2 | Community Strengthening (Moonee Valley City Council) 9 Kellaway Ave Moonee Ponds VIC 3039 | A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail, aged and people with disabilities. | My Age Care Assessment Team T: 9243 8806 E: comcare@mvcc.vic.gov.au Region: 1800 200 422 | Moonee Valley | People who match the description of being: “nutritionally at risk” including the frail, aged and people with disabilities. |
3 | FoodBank International Student Pop-up Store Aurora Melbourne Central, 230 LaTrobe Street, Melbourne | Free and culturally diverse food and pantry items to international students. All international students are welcome to come along, say hello and choose from a diverse range of fresh product, pantry and staple items. Students simply need to bring along a shopping bag or cart, along with a Student ID. The space is COVID-safe of course, with contactless sign ins, social distancing markers and hand sanitiser stations on-site. | W: https://www.foodbank.org.au/students/?state=vic Facebook: https://fb.com/foodbankvictoria/?%3Fstate=vic Instagram: https://www.instagram.com/foodbankvictoria/?state=vic | Greater Melbourne | Student ID |
4 | Red Cross | One-off package of essential goods, delivered to your door available to anyone in mandatory COVID-19 self-isolation awaiting test results or tested positive, with no network to support them. | Hours: Daily 24/7 T: 1800 675 398 and follow the prompts | Victoria | Mandatory self-isolation due to COVID-19 |
4 | Community Activation and Social Inclusion (CASI) | Cohealth run the Victorian Government’s Community Activation and Social Isolation (CASI) initiative for Moonee Valley. The program helps connect people who might be feeling lonely or isolated due to COVID-19 as well as those needing emotional, practical or social support due to the impact of COVID-19, to support, emergency relief and local community groups. | Hours: Mon - Fri 9:00am - 5:00pm Contact: Olivia Bec T: 0407 865 583 E: olivia.bec@cohealth.org.au | Moonee Valley | All welcome |
5 | Australian Multicultural Community Services | Providing food vouchers, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne and experiencing financial hardship. | Hours: Mondays only 9:00am-5:00pm Calls outside of this time can leave a message and will be contacted on Mondays. T: 9689 9170 W: https://www.amcservices.org.au/ | Western Region | Callers will be assisted on a needs-basis and will be asked to demonstrate that they are currently experiencing financial hardship. |
6 | Australian Muslim Social Services Association – AMSSA 91-101 Boundary Road North Melbourne, VIC, Australia | Islamic centre established to provide important services for the Muslim community and help to integrate to wider Australian community. | T: 9329 2894 E: amssa1@gmail.com | North Melbourne and surrounding suburbs | All welcome |
7 | St. Brendan’s Catholic Parish 103 Wellington Street, Flemington 3031 | Drop-in for food parcels. | Hours: Thurs and Fri 11:00am – 1:00pm T: 9412 8495 | Moonee Valley | All welcome |
7 | St Stephen's Flemington 26 Norwood St, Flemington 3031 | Drop-in for food parcels. | Hours: Tues 10am–1pm T: 9376 3777 E: st.stephens@scotschurch.com | Moonee Valley | All welcome |
8 | Wingate Avenue Community Centre 13A Wingate Avenue, Ascot Vale | Drop-in food bank by appointment only on Monday mornings, Tuesday all day and Friday afternoons. Limited access to fresh fruit and vegetables through food relief agencies. Call 9212 0236 to make an appointment. | T: 9212 0236 W: http://wingateave.com.au/ E: admin@wingateave.com.au A: 13A Wingate Avenue, Ascot Vale | Wingate Avenue Community, Ascot Vale, broader community | All welcome No healthcare card required to access service. |
9 | Vantage Point care Pre-arranged pick-up location: Unit1/16A Keilor Park Drive Keilor East | This foodbank gives access to groceries, fresh food and vegetables for people experiencing food insecurity. During the COVID-19 crisis, they provide pre-packed boxes with pantry items as well as meals, laundry and dairy items according to supply. We operate from multiple locations around Melbourne including Moonee Valley, with a food pick-up service in East Keilor. | T: 9844 4465 W: https://www.vantagepoint.church/community E: admin@vantagepoint.church | Greater Melbourne This service is available to people in Moonee Valley, Brimbank, Hume and Moreland municipalities | Email details: name, contact details, family size and residential suburb, and someone from organisation will make contact. |
10 | Asylum Seeker Resource Centre Foodbank 214-218 Nicholson Street, Footscray VIC 3011 | Only available to ASRC members. Food deliveries arranged by phone or email. ASRC Drop-in Foodbank Hours – by appointment only, call/email before visiting: Monday, Tuesday, Thursday 11am-12:30pm; 1pm-3:30pm | T: 8537 9549 E: foodbankbookings@asrc.org.au W: https://www.asrc.org.au/get-involved/donate-food-and-goods/ | Greater Melbourne | Only available to ASRC members |
11 | Flemington People’s Pantry – Brighton St. Baptist Church 12 Brighton St Flemington 3051 | Flemington People’s Pantry currently offers a food hamper. Delivery only. Please include your name, phone number and address on any emails. | Delivering on Wednesday 1-6pm and Thursday morning. Appointments booked from Tuesday afternoon. T: 0466 976 804 E: office@essendonbaptist.org.au | Prioritising Flemington and Ascot Vale residents | All welcome |
12 | St. Vincent De Paul Soup Vans | Update 25/9 Service temporarily suspended Food relief is offered by appointment – van can come to people’s addresses if in distress. Anyone in distress is eligible. Call to check if you live in an eligible suburb. Open to people seeking asylum and international students. | T: 1800 305 330 W: http://www.vinnies.org.au | Greater Melbourne | Needs basis – dependent on number and age of adults/children |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Maternal and Child Health Service (Moonee Valley City Council) 9 Kellaway Avenue Moonee Ponds VIC 3039 | The service provides information, support, advice and referral on: • child health and development • breastfeeding • nutrition • play and learning • maternal/paternal health and wellbeing • accident and injury prevention (including safe sleeping) • home safety • immunisation • local support services and resources. | Contact: Maternal and Child Health Coordinator T: 9243 1895 W: https://mvcc.vic.gov.au/live/my-family/families/maternal-and-child-health/ The 24-hour Maternal and Child Health Line is always available on 13 22 29. | Moonee Valley |
3 | Cohealth Kensington • 94 Ormond Street, Kensington 3031 • 12 Gower Street, Kensington 3031 • 6 Gower Street, Kensington 3031 Cohealth North Melbourne 49-53 Buncle Street, North Melbourne 3051 Cohealth Niddrie 3-15 Matthews Avenue, Niddrie 3042 | Services include: • Doctors • Nurses • Physiotherapy • Dietician • Homelessness support • Family violence support • Refugee and asylum seeker health • Dental care • Podiatry • Drug and alcohol counselling • Mental health See website for further details on what services are available at each site. Some service delivery changes to ensure safety measures. Some appointments changed to video or telephone call. Group based community programs have been suspended. Health centres remain open and appts for high priority clients. | T: 9448 5520 W: http://cohealth.org.au | Kensington, North Melbourne, Niddrie and surrounding suburbs |
4 | Home Medicines Services Participating pharmacists | The Home Medicines Service is available for people in home isolation and for vulnerable patient groups who wish to limit their potential exposure to novel coronavirus (COVID-19) in the community. One free home delivery of prescribed medication per month. The service is available to: • people isolating themselves at home on the advice of a medical practitioner, for confirmed COVID-19 cases • people aged over 70 • Aboriginal and Torres Strait Islander people aged over 50 • people with chronic health conditions or who are immunocompromised • parents with new babies and people who are pregnant. | W: https://www.health.gov.au/resources/publications/covid-19-national-health-plan-home-medicines-services-information-for-consumers Contact your local pharmacy to find out if they provide this service | Australia |
5 | Victorian Aboriginal Health Service Fitzroy 186 Nicholson Street, Fitzroy, Victoria, 3065 | • Respiratory Clinic (VAHS Fitzroy) • Yarning SafeNStrong – free and confidential phone counselling • Medical clinic • Dental • Family Counselling • Women’s and Children’s health • Men’s Unit • Community Programs | Hours: Mon-Fri 10am-4pm After Hours locum service: 132 660 T: 9419 3000 W: https://www.vahs.org.au/ | Victoria |
6 | Waratah Community Health Services Level 2, 641 Mt. Alexander Rd, Moonee Ponds VIC 3039 | Waratah Community Health Services is an Inner West Area Mental Health Provider, part of Royal Melbourne Hospital. They provide a range of mental health services to people aged 16 – 65 years who are living with a severe mental illness. Multidisciplinary teams include doctors, occupational therapists, psychiatric nurses, psychiatrists, psychologists and social workers who work with consumers to assist them in their recovery journey. | T: 9277 3400 W: https://www.nwmh.org.au/contact | Cities of Moonee Valley, Moreland, Melbourne and Yarra |
7 | Orygen Youth Triage 35 Poplar Rd Parkville VIC 3052 | Specialist mental health support for young people 15-25 experiencing severe and/or complex mental illness. Including: • assessment and crisis intervention • case management • medication • psychological interventions • peer support • family support • inpatient care • group work • vocational interventions • educational assistance • intensive outreach. | T: 1300 651 251 or 1800 888 320 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Western and north-western regions of metropolitan Melbourne |
8 | Royal Children’s Hospital 50 Flemington Rd, Parkville VIC 3052 | Specialist mental health support for young people below 15 experiencing severe and/or complex mental illness. | T: 1800 445 511 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Greater Melbourne |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Latitude – Directions for young people 344 Ascot Vale Road Moonee Ponds 3039 2 Somers Parade, Altona VIC 3018 | Support for young people (16 -25yrs) at risk of or experiencing homelessness. Outreached based support – welfare based – enacting safe distancing principles Office access currently closed. | Hours: Mon-Fri 9:00am to 5:00pm Contact: Rhonda Collins T: 9315 0061/ 0412 971 954 W: http://www.latitude.asn.au | Moonee Valley Hobsons Bay |
3 | Ozanam Community Centre 179-191 Flemington Rd, North Melbourne VIC 3051 | Homelessness resource centre is closed. Ozanam House is taking referrals but few vacancies are arising (1-2 a week). No available external supports to non-residents. Takeaway meals (limited service), coffee and some material aid provided from the window on Flemington Rd. | Hours: Mon-Fri 10:00am to 1:00pm T: 03 9329 6733 for referrals. W: https://www.vincentcare.org.au/our-services/ozanam-house/ | Moonee Valley and western region |
4 | Wintringham 136 Mt Alexander Road Flemington VIC 3031 | Residential care, housing, community care and outreach for older people who are at risk or experiencing homelessness. | T: 9034 4824 E: adviceandinfo@wintringham.org.au W: https://www.wintringham.org.au/ | Greater Melbourne area |
5 | Unison Housing Multiple branches | For urgent assistance -if currently experiencing or at risk of homelessness, call the Victorian State-wide Homelessness Line on 1800 825 955 to be connected with an Access Point in your area. | E: iap@unison.org.au W: http://www.unison.org.au/ our-services/homelessness T: 1800 825 955 – you may need to leave a message, you will receive a call back. | Cities of Maribyrnong, Moonee Valley, Hobson’s Bay, Wyndham and Melbourne (except the CBD). |
6 | VincentCare 195 Flemington Road, North Melbourne VIC 3051 | Currently the HRC has temporarily shut so Engagement staff meeting with clients out the front and providing assistance for limited material aid. Providing limited phone contact for temporary housing support and advice for those who are presenting and asking for housing support. Still taking referrals for both crisis and the extended stay accommodation. | T: 03 9321 2977 W: https://vincentcare.org.au/our-services/adult-outreach-support-service-under-housing-and-homeless-programs-and-services/ | North Melbourne and surrounding suburbs |
8 | Frontyard Youth Services (Melbourne City Mission) 19 King Street, Melbourne VIC 3000 | Drop in space, showers, accommodation, legal advice – see website for full range of services. Currently operating at reduced capacity. Crisis response only available by appointment. | Hours: Mon-Fri 9am-8pm; Sat-Sun 10am-6pm T: 1800 800 531 (free call) 1800 627 727 (After hours) | Greater Melbourne |
9 | Wombat – Housing Support Services 191 Melrose Street, North Melbourne (Cnr Flemington Rd and Melrose St) | Wombat Housing Support Services is a non-profit community-based organisation providing a range of free services to youth, singles and families. | T: 1800 887 775 or 8327 2222 E: wombat@wombat.org.au W: https://www.wombat.org.au/ | Melbourne’s north west region |
10 | Opening doors Telephone service | Hotline for people who are experiencing homelessness or worried that they might be soon. You’ll be directed to the service closest to you, or outside business hours, your call will be directed to Salvation Army Crisis Services. | Hours: Daily 24/7 T: 1800 825 95 | Victoria |
11 | Council to homeless persons 2 Stanley Street Collingwood Victoria 3066 | Provides advocacy for people who are at risk of or experiencing homelessness. | Hours: Mon-Fri 9am-5pm T: 1800 066 256 | Victoria |
12 | Medistays | Assists people needing housing due to quarantine. Patient & carer discounted accommodation. Hotels & apartment accommodation near Australian hospitals. | T: 9685 7753 E: contact@medistays.com.au W: https://www.medistays.com.au/ | Australia |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Flemington and Kensington Community Legal Centre 22 Bellair St, Kensington VIC 3031 | Working to ensure that all new and current clients who are unwell, in self-isolation, or who are carers for someone who is unwell, self-isolated, or vulnerable have access to professional legal advice and support. As with all our appointments, interpreting services are available. All legal appointments are currently by phone. To book an appointment please call us. | T: 03 9376 4355 E: fklegal@fkclc.org.au | Moonee Valley |
3 | Moonee Valley Legal Service 13A Wingate Ave, Ascot Vale VIC 3032 | In person appointments at main office and outreach sites across Moonee Valley suspended. Continued availability for legal advice and assistance via phone (and where possible, video-conference) appointments. Clients are asked to call ahead to schedule telephone appointments. | Contact: Jacki Holland E: manager@mvls.org.au T: (03) 9376 7929 To make arrangements for phone appointments: E: admin@mvls.org.au W: www.mvls.org.au | Moonee Valley |
4 | Victorian Aboriginal Legal Service 273 High St, Preston VIC 3072 | Legal advice and assistance for Aboriginal community. Our expertise covers: Family law, Civil law and Criminal law. | Hours: Mon-Fri 9am to 5pm, with On-call 24/7 after hours service T: 1800 064 865 E: vals@vals.org.au W: https://www.vals.org.au | Victoria |
5 | Victims of Crime Telephone service | The official Victorian Government service offering free information and support for people affected by crime: get advice about reporting a crime; find other services that can help you; get information about the court process; get help applying for compensation and financial assistance. | Call 1800 819 817 Text 0427 767 891 W: https://www.victimsofcrime.vic.gov.au/ | Victoria |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Vinnies Welfare Assistance Line - St. Vincent de Paul Society Telephone service | Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. Based on individual needs. This service is free and confidential. | Hours: Mon-Fri 10am to 3pm T: 1800 305 330 | Victoria |
3 | Relief for temporary and provisional visa holders and undocumented migrants – Red Cross | The support is targeted to the most vulnerable temporary and provisional visa holders and undocumented migrants. Depending on individual need, up to three small emergency relief payments can be made per person or family over the next six months. Note: Emergency relief payments are not income support. They are limited and we know may not meet all needs that you have. | T: 1800 855 240 E: nat_msp_covid@redcross.org.au W: https://www.redcross.org.au/get-help/help-for-migrants-in-transition/help-for-migrants-in-transition/vic-relief | Victoria |
4 | Australian Multicultural Community Services | Providing food vouchers, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne and experiencing financial hardship. Callers will be assisted on a needs-basis and will be asked to demonstrate that they are currently experiencing financial hardship. | Hours: Mondays only 9:00am-5:00pm Contact: Daniella T: 9689 9170 | Western Region |
5 | Victorian Aboriginal Legal Service 273 High St, Preston VIC 3072 | Free advice and assistance for Aboriginal community dealing with electricity, water, telephone and credit card debt. | Hours: Mon-Fri 9am to 5pm, with On-call 24/7 after hours service T: 1800 064 865 E: vals@vals.org.au W: https://www.vals.org.au | Victoria |
6 | Anglicare Multiple locations | Anglicare current has capacity to support people in the west with utilities payments and other essential services depending on individual circumstances. Telephone assessment required. Call 0408 129 590 | Hours: 10:00am to 2:00pm Contact: Suzanne Keil (Emergency Relief Service Co-Ordinator Diocesan & Parish Partnerships) T: 0439 271 411 W: anglicarevic.org.au | Victoria |
7 | Community Support Services - Salvation Army Brunswick 256 Albert Street BRUNSWICK 3056 | For people in financial crisis, this service provides material aid, referral and advocacy to help people get back on track. The service runs by appointment Monday, Wednesday and Friday (9am - 12.30pm) and Tuesday and Thursday mornings (9am - 11am) We also provide case management and financial counselling (by appointment). | T: 9388 5500 W: https://www.salvationarmy.org.au/ brunswick/what-we-offer/community-services/ | Brunswick and surrounding suburbs |
8 | Good Shepherd Australia New Zealand | A financial counsellor is a skilled professional who provides advice to help people manage their debts and get their finances back under control. Provide free, confidential and independent advice | Hours: 9:30am – 5:00pm T: 1800 007 007 (Telephone Financial Counselling)To make a phone appointment, find a local provider through www.nils.com.au or www.goodmoney.com.au; or fill out Money Help’s contact form http://www.moneyhelp.org.au/get -help/contact form | Australia |
9 | Centrelink Flemington 482-490 Racecourse Rd, Flemington VIC 3031 Centrelink and Medicare, Airport West 29-35 Louis St, Airport West VIC 3042 Centrelink and Medicare, Brunswick 172-186 Moreland Rd, Brunswick VIC 3056 Centrelink Footscray 75 Moore St, Footscray VIC 3011 Centrelink and Medicare, Sunshine 103 Harvester Rd, Sunshine VIC 3020 | Government payment and services. Including: • Payments for families • Payments for job seekers • Payments for older Australians • Payments for people living with an illness, injury or disability • Payments for students and trainees • Payments and services for rural and remote Australians • Payments for carers • Payments and support for Indigenous Australians • Payments for visa holders | Hours: Mon-Fri 8:30am – 4:30pm for in-person appointments W: https://www.servicesaustralia.gov.au/individuals/centrelink Please note, Centrelink contact numbers are specific to the service you are seeking. Find the full list of contact numbers at: https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us | Flemington, Airport West, Brunswick, Footscray, Sunshine and surrounding suburbs |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Family Services Team (Moonee Valley City Council) 9 Kellaway Ave Moonee Ponds VIC 3039 | Council's Family and Children's Services provides counselling for children, young people and their parents. Continuing to work remotely, home visits only where identified as high needs | For referrals call email Family Services intake: FIntake@mvcc.vic.gov.au Or call duty worker on: 0419 847 355 | Moonee Valley |
3 | Mental Health and Wellbeing Team (Moonee Valley City Council) 9 Kellaway Ave Moonee Ponds VIC 3039 | Continued support to ongoing clients and taking new referrals. Workers are providing one-on-one sessions remotely via video, phone calls and email. Support will continue to be provided for the equivalent of 10 x one-hour sessions. | T: 9243 1225 (Mon-Fri 9am-5pm) E: youth@mvcc.vic.gov.au | Moonee Valley |
3 | Community Activation and Social Inclusion (CASI) | Cohealth run the Victorian Government’s Community Activation and Social Isolation (CASI) initiative for Moonee Valley. The program helps connect people who might be feeling lonely or isolated due to COVID-19 as well as those needing emotional, practical or social support due to the impact of COVID-19, to support, emergency relief and local community groups. | Hours: Mon - Fri 9:00am - 5:00pm Contact: Olivia Bec T: 0407 865 583 E: olivia.bec@cohealth.org.au | Moonee Valley |
4 | Lifeline Telephone and online service | If you’re in an emergency situation or need immediate assistance, Lifeline is Australia’s leading suicide prevention service that provides Australians experiencing a personal crisis with access to 24-hour crisis support. | T: 13 11 14 W: https://www.lifeline.org.au/ | Australia |
5 | Kids Helpline Telephone and online service | Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. | T: 1800 551 800 W: https://kidshelpline.com.au | Australia |
6 | Beyond Blue Telephone and online service | Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. | T: 1300 224 636 W: https://beyondblue.org.au | Australia |
7 | eHeadspace Telephone and online service | Provides free online and telephone support and counselling to young people 12 - 25 and their families and friends. | T: 1800 650 890 W: https://headspace.org.au/eheadspace/connect-with-a-clinician/ | Australia |
8 | Orygen Youth Triage 35 Poplar Rd Parkville VIC 3052 | Specialist mental health support for young people 15-25 experiencing severe and/or complex mental illness. including: • assessment and crisis intervention • case management • medication • psychological interventions • peer support • family support • inpatient care • group work • vocational interventions • educational assistance • intensive outreach. | T: 1300 651 251 or 1800 888 320 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Western and north-western regions of metropolitan Melbourne |
9 | Royal Children’s Hospital 50 Flemington Rd, Parkville VIC 3052 | Specialist mental health support for young people below 15 experiencing severe and/or complex mental illness. | T: 1800 445 511 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Greater Melbourne |
1 | Organisation and location | Service | Contact details | Area serviced |
2 | Community Strengthening (Moonee Valley City Council) 9 Kellaway Ave Moonee Ponds VIC 3039 | A ready-to-heat subsidised midday meal is delivered at low cost to those who would otherwise be nutritionally at risk, including the frail aged and people with disabilities. | Contact: My Age Care Assessment Team T: 9243 8806 E: comcare@mvcc.vic.gov.au Region: 1800 200 422 | Moonee Valley |
3 | My Aged Care Online and telephone service | Information on different types of aged care services and how to access them. | W: http://myagedcare.gov.au T: 1800 200 422 | Australia |
4 | Seniors Victoria Online service | News and information, games and services. Along with links to other resources | W: http://seniorsonline.vic.gov.au | Victoria |
5 | Senior Rights Victoria Online and telephone service | Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people. | W: http://seniorsrights.org.au T: 1300 368 821 | Victoria |
6 | Council on the Ageing Telephone service | Find information about accessing services at home, pensions, concessions, housing, utilities. | Hours: Mon-Fri 9.30am – 4.00pm T: 1300 135 090 E: askcota@cotavic.org.au | Victoria |
1 | Organisation and location | Service | Contact details | Area serviced | Eligibility Criteria |
2 | Valley Youth 9 Kellaway Avenue | • Free short term and ongoing individual support for young people. • Wellbeing packs for young people to support their mental health and wellbeing while in isolation • Online programming for social connection and youth participation initiatives | Hours: Mon - Fri 9am - 5pm T: 9243 1225 W: https://valleyyouth.org.au/ E: youth@mvcc.vic.gov.au | Moonee Valley | Aged 12-25 years old Live, work or play in Moonee Valley |
3 | Orygen Youth Triage 35 Poplar Rd Parkville VIC 3052 | Specialist mental health support for young people 15+ including: • assessment and crisis intervention • case management • medication • psychological interventions • peer support • family support • inpatient care • group work • vocational interventions • educational assistance • intensive outreach. | T: 1300 651 251 or 1800 888 320 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Western and north-western regions of metropolitan Melbourne | Aged 15-25 years old Experiencing severe and/or complex mental illness. |
4 | Royal Children’s Hospital 50 Flemington Rd, Parkville VIC 3052 | Specialist mental health support for young people below 15 | T: 1800 445 511 NB A referral should be considered when the issues of concern have been persistent, affected many aspects of the young person’s life, and/or affected the young person’s safety. | Greater Melbourne | Under 15 years of age Experiencing severe and/or complex mental illness. |
5 | Frontyard Youth Services (Melbourne City Mission) 19 King Street, Melbourne VIC 3000 | Drop in space, showers, accommodation, legal advice – see website for full range of services. Currently operating at reduced capacity. Crisis response only available by appointment. | Hours: Mon-Fri 9:00am-8:00pm; Sat-Sun 10am-6pm T: 1800 800 531 (free call) 1800 627 727 (After hours) | Greater Melbourne | Aged 12-24 years old At risk of or experiencing homelessness |
6 | I CAN Network Online services | Autistic-led online group mentoring program that provides a safe space for young people with autism to connect with peers and mentors. | W: https://www.icannetwork.com.au/online-group-mentoring/ | Victoria | Aged 9-20 years old Young people with autism |
7 | Latitude – Directions for young people 344 Ascot Vale Road Moonee Ponds 3039 2 Somers Parade, Altona VIC 3018 | Support for young people (16 -25yrs) at risk of or experiencing homelessness. Outreached based support – welfare based – enacting safe distancing principles Office access currently closed. | Hours: Mon-Fri 9:00am to 5:00pm Rhonda Collins T: 9315 0061/ 0412 971 954 W: | Moonee Valley Hobsons Bay | Aged 16-25 years old At risk of or experiencing homelessnes |
8 | Kids Helpline | Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. | T: 1800 551 800 W: https://kidshelpline.com.au | Australia wide | Aged 5-25 years old |
9 | eHeadspace | Provides free online and telephone support and counselling to young people 12 - 25 and their families and friends. | T: 1800 650 890 W: https://headspace.org.au/eheadspace/connect-with-a-clinician/ | Australia wide | Aged 12-25 years old or their family and friends |
10 | Safe Steps Telephone service | 24-hour telephone service is still running as usual. Ability to place families in crisis accommodation or refuge may become more limited as accommodation services manage their response to the coronavirus | T: 1800 015 188 W: https://www.safesteps.org.au/ | Victoria | All welcome |
11 | Headspace Glenroy 2A, Hartington Street, Glenroy, Victoria 3046 | headspace Glenroy is still here to support our community, and the health & wellbeing of young people and their families is our top priority. In response to COVID-19, we are transitioning to online and phone services. Services include: mental health services, sexual health services, work and study services, doctor, alcohol and drug services, youth programs and youth reference group. | Hours: Mon-Sat (check webpage for details) T: 1300 880 218 E: Info-headspaceGlenroy@orygen.org.au W: https://headspace.org.au/headspace-centres/glenroy/ | Glenroy and surrounding suburbs | Aged 12-25 years old Some referrals may require a referral letter from GP and mental health care plan - reception able to assist and advise on options. |
12 | headspace Sunshine Visy Cares Hub, 80b Harvester Road, Sunshine, Victoria 3020 | While you can no longer access our physical site, we'll still be supporting young people through phone and online options, such as video conferencing. This means you'll be able to use either your mobile, personal laptop or computer to have screen to screen sessions with your mental health clinician. Services include: mental health services, sexual health services, work and study services, alcohol and drug services, youth programs and youth reference group. | Hours: Mon-Fri (check webpage for details) T: 9927 6222 E: Info-headspacesunshine@orygen.org.au W: https://headspace.org.au/headspace-centres/sunshine/ | Sunshine and surrounding suburbs | Aged 12-25 years old Some referrals may require a referral letter from GP and mental health care plan - reception able to assist and advise on options. |
13 | Australian Muslim Social Services Association – AMSSA 91-101 Boundary Road North Melbourne, VIC, Australia | Islamic centre established to provide important services for the Muslim community and help to integrate to wider Australian community. Food relief services – call to organise. | T: 9329 2894 E: amssa1@gmail.com | North Melbourne and surrounding suburbs | All welcome |
14 | St. Vincent De Paul Soup Vans | Food relief is offered by appointment – van can come to people’s addresses if in distress. Anyone in distress is eligible, but this will be assessed on a needs-basis. Call to check if you live in an eligible suburb. Open to people seeking asylum and international students. | T: 1800 305 330 W: http://www.vinnies.org.au | Greater Melbourne | Needs basis – dependent on number and age of adults/children in family |
15 | Flemington People’s Pantry – Brighton St. Baptist Church 12 Brighton St Flemington 3051 | Flemington People’s Pantry currently offers a food hamper. Delivery only. Please include your name, phone number and address on any emails. | Delivering on Wednesday 1-6pm and Thursday morning. Appointments booked from Tuesday afternoon. T: 0466 976 804 E: office@essendonbaptist.org.au | Prioritising Flemington and Ascot Vale residents | All welcome |
16 | cohealth AOD (alcohol and other drugs) 215 Nicholson Street, Footscray VIC 3011 3-15 Matthews Avenue, Niddrie VIC 3042 | Free Drug and Alcohol Support. You can come to see us voluntarily or as part of a court order. We offer a safe, non-judgemental counselling service to reduce harm to individuals, families and communities and to help people achieve meaningful goals. | T: 1800 700 514 (central intake) W: https://www.cohealth.org.au/health-services/drugs-and-alcohol/drug-alcohol-counselling/ | Niddrie, Footscray and surrounding suburbs | All welcome |
17 | FoodBank International Student Pop-up Store Aurora Melbourne Central, 230 LaTrobe Street, Melbourne | Free and culturally diverse food and pantry items to international students. All international students are welcome to come along, say hello and choose from a diverse range of fresh product, pantry and staple items. Students simply need to bring along a shopping bag or cart, along with a Student ID. The space is COVID-safe of course, with contactless sign ins, social distancing markers and hand sanitiser stations on-site. | W: Facebook: https://fb.com/foodbankvictoria/?%3Fstate=vic Instagram: https://www.instagram.com/foodbankvictoria/?state=vic | Greater Melbourne | Student ID |
Community relief and support agencies
Other community information
COVID-19 case data
For updates on COVID-19 cases, including a breakdown for local government areas, please visit the Victorian Government Coronavirus website.
Volunteers
We continue to face the challenges of the COVID-19 outbreak as Victoria shuts down for the strictest restrictions seen as of yet during the pandemic. You can read more about what this means for volunteers on the Volunteering Victoria website.
Latest COVID-19 News
Get a COVID-19 vaccine at Bowes Avenue Community Hall
By getting vaccinated you are helping to keep yourself, your family and your community safe. A temporary COVID-19 vaccination clinic will be operating at Bowes Avenue Community Hall at 33 Bowes Avenue, Airport West. This is a walk-in clinic. No booking is required. Clinic details Bowes Avenue Community Hall at 33 Bowes Avenue, Airport West….
Mental health funding boost vital for locked-down residents’ wellbeing
Australia’s roadmap out of COVID-19 must include increased mental health support for a struggling community severely impacted by the lockdowns and restrictions they have had to endure over the last 18 months of the pandemic.
Council thanks local businesses for lockdown relief support
Moonee Valley City Council has thanked and praised local businesses who have stepped up to provide supplies and food relief to local residents hard-hit by the latest COVID-19 lockdown.