What you need to know
Prior to submitting a request to investigate a noise, you must complete and submit a signed Noise log.
Noise complaints
Property owners and tenants are responsible for making sure activities on their property don't have a negative impact on their neighbours.
For information on what is considered unreasonable noise, refer to the Annoyed by Noise brochure (PDF).
Further information can also be found in the Environment Protection Act 2017 (PDF) and the Environment Protection Regulations 2021 (PDF).
Reporting a noise nuisance
We suggest you speak to the person causing the noise first. Often people don’t realise they are disturbing their neighbours and the issue can often be resolved quickly. If this does not work, you can lodge your concerns with Council.
Council can assist with noise complaints about residential premises (including barking dogs) or noise from local businesses.
You can also contact us during business hours via telephone on 9243 8888, email council@mvcc.vic.gov.au or in-person at the Civic Centre, 9 Kellaway Avenue, Moonee Ponds.
Noise issues Council cannot investigate
We aren’t the authority for most noise complaints, and there are some things that although noisy, we can’t do anything about. Here is a list of some noises and who may be able to help.