Accessible Moonee Valley

End of Disability Action Plan 24-25 Report

This report outlines the progress of the 32 actions of the Disability Action Plan (DAP) 2024-25.

The Disability Action Plan 2024-25 commenced in January 2024, operating to the calendar year (starting in January and ending in December).

It was rescinded, or replaced, in October 2025, with the adoption of the Council Plan 2025-29.

It was named Djanga-nganyin nharrag-ayl* Our Identity is Powerful: Inclusive Moonee Valley DAP 2024-2025. The DAP 25-29 Implementation Plan will adopt this Wurundjeri Woi-wurrung name, with Aunty Gail - Wurundjeri Woi-wurrung Elder and language keeper’s blessing.

*Djanga-nganyin nharrag-ayl is pronounced Janga Nun-yon Nar-ruh guy-yil.

The new DAP is integrated into this broader planning document, moving to a financial year calendar (starting in July and ending in June).

This means our Disability Action Plan has been integrated into a broader Council-wide planning document to ensure alignment across all departments.

The Strategic Objectives in the Disability Action Plan 2025-29 can be seen in the table below.

Progress of the DAP 25-29

Council will provide 6 month updates on how these initiatives are being delivered, as well as other projects we are working on to improve access and inclusion across Moonee Valley. These 6 month updates will be available on the Quarterly and annual reports page.

Watch a short video about our previous Disability Action Plan 2024-25.

The DAP 25-29 continues to deliver actions with the themes of the State Disability Plan 2022-26 which are explained in this video.

You can also watch this video in the following languages

Download video transcript in the following languages

The National Disability Insurance Scheme (NDIS)

The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government.

It is available for people under the age of 65 who have a significant or permanent disability. You can learn more about the NDIS on their website .

Home and Community Care Program for Younger Persons (under 65)

The Home and Community Care Program for Younger Persons under 65 (HACC PYP) program offers a range of social programs to promote social connections and help people with disabilities live at home as independently as possible.

To learn more, you can:

email our Access and Inclusion Team on access&inclusion@mvcc.vic.gov.au
contact (03) 9243 8888 and ask to speak with the Team Leader Disability Access and Inclusion
fill in this registration form and we will contact you.

Social programs

Moonee Valley Libraries services

Moonee Valley libraries are not just places to rent books they offer a range of services available to the community.

At the libraries you can:

book a computer to use
have something printed
organise a home library service
attend events
join a book club.

You can also access books in alternate formats such as e-books, e-audio, large print and talking.

We have 5 library facilities in Moonee Valley. Find out their locations and hours.

Caring for Carers

*denotes ongoing DAP 24-25 action

Strategic Objective: Fair

3. A city that delivers inclusive, affordable and responsive services for people of all ages and abilities

3.3 Deliver initiatives that help to build a more inclusive community in consultation with people living with disability and their carers so that they can lead healthy and active lives, including by building workforce capacity in service delivery *DAP 25-29 Implementation Plan

Strategic Objective: Thriving

5. A city with opportunities to learn and work, that values work in all its forms, including employment, entrepreneurship, volunteering and caring

5.2 Continue to recognise the value of volunteering in our community while increasing volunteering opportunities at Council, enhancing the experience of community members at every stage of their volunteering with Council and helping to explore networking opportunities to encourage volunteering connections across the municipality. *4.2 Establish partnerships with local business, services, and sporting clubs with a view to create a greater number of work experience and volunteer opportunities including for people with disability.

8. A city with opportunities to keep everyone active through sport, leisure and recreation city

8.1 Prepare and implement a program for the provision and improvement of play and recreation facilities in open spaces across the City to support healthy outdoor activity, and progress major and minor park upgrades and park activations as outlined in the Open Space Strategy. *1.11 Scope and build a business case for the installation of mobile pool hoists to provide an accessible entry to warm water pools / spa at Ascot Vale Leisure Centre and Keilor East Leisure Centre.

Strategic Objectives: Connected

9. A city that is walkable with safe streets, roads and footpaths that connect people
9.1 Complete the Integrated Transport Strategy to improve the effectiveness of transport across the municipality, including active transport, public transport and road safety. *1.4 Continue to monitor pedestrian access in the vicinity of Glenbervie Station.
9.2 Expand safe walking and cycling routes and deliver traffic, pedestrian and cyclist safety improvements by planning, improving and promoting shared and cycling paths and walking infrastructure. *1.8 Commence a capital renewal program for Tactile Ground Surface Indicators (TGSI / tactiles) and dropped curb / pedestrian crossing upgrades.
10. A city where modern low-emission and reliable transport is the easy option
10.2 Work with stakeholders to advocate for improved public transport and pedestrian safety on non-Council roads
11. A city in conversation with our diverse community
11. A city in conversation with our diverse community
11.1 Provide accessible print and online communications, including translated materials and interpreters, and enhance customer experience through continuous improvement work to Council's website.

Strategic Objectives - Green

Strategic Objectives - Beautiful

Strategic Objectives - Trusted

22. A city where people of all abilities, ages and backgrounds can engage, participate and influence

22.1 Undertake engagement processes to provide opportunities for participatory decision-making for under-represented groups, including Council's Community Advisory Panels.

22.2 Develop a plan to improve communication with all residents and stakeholders.

23. A city with confidence in local decision-making

23.1 Increase community understanding of Council processes, roles and responsibilities and share our progress delivering priorities, outcomes and services.

We offer a range of community services, inclusion opportunities and support options for people with a disability who are not eligible for the NDIS.

The National Disability Insurance Scheme (NDIS)

The NDIS can provide all people with disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government.

It is available for people under the age of 65 who have a significant or permanent disability. You can learn more about the NDIS on their website .

Home and Community Care Program for Younger Persons (under 65)

The Home and Community Care Program for Younger Persons under 65 (HACC PYP) program offers a range of social programs to promote social connections and help people with disabilities live at home as independently as possible.

To learn more, you can:

email our Access and Inclusion Team on access&inclusion@mvcc.vic.gov.au
contact (03) 9243 8888 and ask to speak with the Team Leader Disability Access and Inclusion
fill in this registration form and we will contact you.

Social programs

Moonee Valley Libraries services

Moonee Valley libraries are not just places to rent books they offer a range of services available to the community.

At the libraries you can:

book a computer to use
have something printed
organise a home library service
attend events
join a book club.

You can also access books in alternate formats such as e-books, e-audio, large print and talking.

We have 5 library facilities in Moonee Valley. Find out their locations and hours.

Caring for Carers

Around our city are facilities that help to make it easier for those living with a disability.

The Civic Centre

Accessible parking

Find out how to apply for or renew an accessible parking permit on our Parking page.

Community Service organisations can also apply for an accessible parking permit on our Parking page.

To request a new accessible parking bay email council@mvcc.vic.gov.au with details of your request including location, street address, any photos and explanation of why you require a parking bay.

To find more accessible parking in Moonee Valley download the Park Moonee Valley App.

Council meetings

Carer Card

The Victorian Carer Card entitles the holder to the same discounts as a Seniors Card holder.

Card holders can access these discounts and benefits independent of the person they care for. It allows for free travel on weekends and during Carers Week .

Cardholders may also be eligible for free travel vouchers.

Facilities that honour the program include:

Companion Card

Public amenities

Ascot Vale Leisure Centre

Ascot Vale Library

Keilor East Leisure Centre

The Moonee Valley Disability Advisory Committee (DAC) provides us with a forum to consult with community members who live, work and volunteer in the local community, and seek specialist advice around disability.

The DAC is comprised of a selection of people with disabilities, their family or carers, who represent a cross section of the local community and reside in different geographic locations across Moonee Valley. Local service organisations also participate in the DAC.

Learn more about the committee on the YourSay DAC page.

Contact Council to provide feedback about accessibility in Moonee Valley.

If you or someone you care for has a disability and needs help to get around, there is support available for our public transport system including train, trams and bus services, ride share services and community transport services.

Public transport

Trains

Trams

Buses

Using assistance animals

Travel passes for people with a disability and carers

You might be eligible for a travel card or pass. Click on the below links to learn if any of these options are right for you:

The Access Travel Pass is for people who are unable to use a MYKI because of their disability
Scooter and Wheelchair Travel Passes
Vision Impaired Travel Pass
Companion Card allows a carer to travel free with the cardholder on public transport
The Victorian Carer Card allows for free travel on weekends. Cardholders may also be eligible for free travel vouchers
Council's community transport.

Community transport

Taxi and ride sharing services

Multi Purpose Taxi Program (MPTP) offers subsidised fares for people with severe and permanent disabilities.

Wheelchair accessible taxis can transport people who need to travel in their wheelchairs. You will need to call to book an accessible taxi and some companies included:

Silvertop Taxis 131 108
13cabs 132 227

Ride sharing services Uber and Shebah are booked from mobile phone apps. These vehicles may not be wheelchair accessible. Please contact these companies directly if you need an accessible vehicle.

The Multi Purpose Taxi Program (MPTP) Holders can use while travelling in ride share vehicles.

Car share Programs in MV.

Accessible places to visit in Moonee Valley

Moonee Valley Racecourse map shows accessible parking, toilets and lifts. Call customer service 1300 843 825 for wheelchair hire.
Melbourne Showgrounds is a fully accessible venue. Call 9281 7444 about wheelchair hire.
Flemington Racecourse provides a range of services for people requiring mobility assistance. Call customer service 1300 727 575 for wheelchair hire.
The Clocktower Centre is an accessible venue for performing arts. A hearing loop has also been installed at the Clocktower Centre. If you would like more information, contact the Clocktower on 9243 9191 or email enquiries@clocktowercentre.com.au
Incinerator Gallery is an accessible arts venue. If you would like more information, contact the Gallery on 9243 1750 or incinerator@mvcc.vic.gov.au
Try one of our community centres or halls for an accessible, affordable venue.

Accessible places to stay in Moonee Valley

YouMeUs has been developed as an easy and effective way to deliver FREE training to staff and volunteers on enhancing inclusive practices and culture.

A series of short videos have been developed for businesses to learn how they can adapt and attract more customers with a disability, focusing on Access, Attitude, Communication and Rights.

Learn more about YouMeUs and access the training videos .

Moonee Valley has lots of great sports and recreational opportunities for everyone.

Local sporting clubs and recreational facilities

Sporting opportunities in Melbourne and Victoria

Resources for individuals

Resources for clubs

Want to create a more disability-inclusive culture at your club?

Talk to someone:

Disability Sport and Recreation (DSR) works with clubs and recreation providers to help them be inclusive.
AAA Play helps clubs find ways to include people with disabilities.
Blind Sports Victoria
Deaf Sports Victoria
Promote your inclusive activities on the AAA Play Directory

Guides:

The Access for All Guide developed by The City of Darebin provides practical advice on how your club can become more inclusive.

Training programs:

SOA Learn is a series of training modules that helps sports clubs to include people with a disability.
All Play has developed resources and training programs to help clubs include children in AFL footy and dance programs.

Club grounds and facility guide:

Design for Everyone: A Guide to Sport and Recreation Settings is a resource about the principles of Universal Design.

Grants and funding opportunities

Vic Health provides grant opportunities to help make your facilities more accessible and inclusive.
AAA Grants provides a list of organisations who providing funding for inclusive initiatives.
Moonee Valley City Council offers grants that can assist community members and groups with funding for inclusion. Sign up to find out when grants become available,
The Grants Hub is Australia’s leading search directory for information on local, state and national grant opportunities.

Use these resources to help you choose a home that is right for you.

Accessing housing

19. A city of innovative and sustainable design
19. A city of innovative and sustainable design
19.1 Ensure that the planning of social infrastructure incorporates principles of design excellence and innovation and meets the community's changing needs.
21. A city with infrastructure that supports the needs of our changing community
21.1 Continue to implement the Public Toilet Strategy.

Popular topics

Popular topics

Other council sites

Accessible Moonee Valley

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Disability Action Plan

End of Disability Action Plan 24-25 Report

Progress of the DAP 25-29

Watch a short video about our previous Disability Action Plan 2024-25.

Council Plan 2025-29 Disability Action Plan Strategic Objectives

Accessing services and support

Accessing the community

Changing Places

Disability Advisory Committee

Accessing transport

Accessing attractions and accommodation

Accessing business

Accessing sport and recreation

Accessing housing

Make your event accessible

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