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What you need to know

Support with the Aged Care system and other services

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Make an email enquiry about aged care services

Understanding and accessing aged care services in Moonee Valley

 

Aged Care Navigation Support

Many older people may be eligible for services such as personal care, domestic assistance and help with shopping. However, accessing aged care services can feel confusing.

We're here to make it easier for you and your family.

 

Council’s Aged Care Navigation Officer offers free and impartial navigation support over the phone, online or through a face-to-face visit.

Our officer can assist you with:

  • explaining aged care services and eligibility
  • registering with My Aged Care
  • finding service providers and understanding referral codes
  • and providing information about other related services, such as the half price taxi card.

 

Our services are free, impartial, and tailored to your individual needs.

Book a free session with our Aged Care Navigator.

 

Contact

For more information, contact 9243 8826 or AgedCareNavigation@mvcc.vic.gov.au

 

My Aged Care information sessions

Free My Aged Care information sessions also run monthly at the libraries. Visit the library website to book or call 9243 1900

 

Positive Ageing Care Finder

Positive Ageing Care Finders support vulnerable older people who would not be able to arrange aged care services without intensive support and do not have a family member or friends who can help. Positive Ageing Care Finder is delivered in partnership with City of Darebin and Merri-bek City Council.

Services available
Care finder eligibility
Further information about the service

Changes to in-home Aged Care

The Department of Health and Aged Care announced that the new Support at Home program has replaced the existing Home Care Package (HCP) since 1 November 2025 and the Commonwealth Home Support Program (CHSP) will transition no earlier than 1 July 2027.

Download PDF or plain text versions
Listen to the audio file

More information

To stay up to date with changes to In-home Aged Care please visit the My Aged Care website or call 1800 200 422

For translating and interpreting services, call 131 450 and ask for My Aged Care on 1800 200 422

To use the National Relay Service, visit the NRS website or call 1800 555 660

This information has been prepared by Moonee Valley City Council with support from the Australian Government Department of Health. For information on your local services, please call My Aged Care to find your local service provider.

A flyer featuring a colourful design with circles and angled stripes. An older woman wearing a peach coloured top with patterns on it is smiling. She is having a cup of tea.

Contact

If you would like more information about Council services, please contact the Aged Care team on 9243 8748 or AgedandDisabilityBusinessSupport@mvcc.vic.gov.au