What you need to know
Understanding and accessing aged care services in Moonee Valley
Many older people may be eligible for services such as personal care, domestic assistance and help with shopping.
To access aged care services, you need to register for My Aged Care and apply for an assessment.
Our officer can help you with information, support you to register and guide you through the My Aged Care process.
If you need assistance in your language, our officer can organise an appointment with an interpreter.
Contact
For more information, contact 9243 8826 or AgedCareNavigation@mvcc.vic.gov.au or download the aged care services flyer (PDF)
Positive ageing care finder
Positive Ageing Care Finders support vulnerable older people who would not be able to arrange aged care services without intensive support and do not have a family member or friends who can help. Positive Ageing Care Finder is delivered in partnership with City of Darebin and Merri-bek City Council.
Changes to in-home Aged Care
The Department of Health and Aged Care announced that the new Support at Home program will replace the existing Home Care Package (HCP) from July 2025 and the Commonwealth Home Support Program (CHSP) will transition no earlier than 1 July 2027.
The video Changes to In-home Aged Care: Putting you at the centre of care is available in English with captions and Auslan above and on YouTube with the transcript.
See the video in Greek (Ελληνικά), Italian (Italiano), Vietnamese (Tiếng Việt ), Arabic (عربي), Cantonese (廣東話), Mandarin (简体中文), Somali, Ukrainian, Spanish, Maltese and Croatian on YouTube.
Please note - transcripts are not currently available for the following translations:
Ukrainian, Spanish, Maltese, Croatian.
Contact us on 9243 8888 or council@mvcc.vic.gov.au if you require a transcript.
For more information visit the federal government's website.
A guide to services
We have developed a flyer to explain how to access In-home Aged Care services, eligibility requirements, the types of services available and where to go for more information.
More information
To stay up to date with changes to In-home Aged Care please visit the My Aged Care website or call 1800 200 422
For translating and interpreting services, call 131 450 and ask for My Aged Care on 1800 200 422
To use the National Relay Service, visit the NRS website or call 1800 555 660
This information has been prepared by Moonee Valley City Council with support from the Australian Government Department of Health. For information on your local services, please call My Aged Care to find your local service provider.
Contact
If you would like more information about Council services, please contact the Aged Care team on 9243 8748 or AgedandDisabilityBusinessSupport@mvcc.vic.gov.au