Website Privacy Statement
This website Privacy Statement does not apply to other websites we may link to. Moonee Valley City Council (Council) recommends that you read the privacy statement and privacy policy when you access another site.
Council’s website only collects or records personal information (including sensitive information) you choose to provide through our Contact us section, subscription to our website, various e-newsletters and e-forms, initiatives or programs updates and financial transactions. As part of our commitment to customer service, Council may periodically invite you to provide feedback about your experience via a survey. Any survey is voluntary and you do not have to participate.
Personal information collected typically includes, but is not limited to the following:
name
address (postal and email)
telephone (home, work and mobile)
date of birth
motor vehicle registration.
This collection provides for:
making subsequent contact
confirming correct property ownership within Councils' boundaries
allocating the liability of rates
registering and undertaking specific client functions within various services administrated by Council.
Where possible, you have the option of not identifying yourself when entering into a transaction with the Council. However, there may be instances where this is not feasible. For example, there is no requirement for an individual to identify themselves if they just want to report an incident (such as a toilet block maintained by Council requiring cleaning). However, if an individual contacts Council because they want a new rubbish bin – we are unable to provide the new bin without knowing the person’s name and address.
Council staff use personal information collected from email and survey sources to respond to individuals and discuss their particular enquiries. Survey results may also be shared within Council to evaluate and improve the customer service experience and service delivery.
Anonymous access to our site
You can access the Moonee Valley City Council home page and browse our website anonymously, without disclosing your personal information.
Disclosure of personal information
Council will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information.
External organisations to which your personal information might be disclosed include service providers contracted by Council who perform various services for and on Council’s behalf. These contractors have agreed to be bound by the provisions of the Privacy and Data Protection Act 2014. Information provided to these contractors is limited to contact details provided by you while contacting us.
Council will ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).
Agencies and businesses that we may need to forward your contact details to include but are not limited to:
State Government authorities and departments (e.g. Department of Environment, Land, Water and Planning, Department of Health and Human Services)
Federal Government authorities and departments (e.g. Department of Health)
Victoria Police
VicRoads
City West Water
Managers of energy infrastructure assets (Jemena)
Electricity and gas distribution network operators (AusNet)
Australia Post
National Telecommunications Agencies (e.g. Telstra)
All of these agencies are subject to privacy legislation.
Security of your personal information
This website uses secure transmission facilities when appropriate (e.g. for financial transactions). You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to Council over the Internet, you might prefer to contact us by telephone: 03 9243 8888 or email: council@mvcc.vic.gov.au.
Single sign-on is available on our website. Users are encouraged to implement good password practices to maintain your own security, as well as the security of Council's online services account. Council is not responsible for breaches of your online services account that are caused, or contributed to, by compromises to your Google, Facebook or other similar account.
Website payments
Payment transactions made on this website occur directly between your credit card provider and our gateway provider. Council cannot access any of your credit card details.
Collection and use of website visit data
Cookies are used on our website, but they do not collect any personal information. For the most part they are sessional and contain system-generated values to identify the user's session for statistical and system administration purposes only.
Clickstream data refers to visitor logs and statistics that provide useful information about users’ online experience without identifying individuals. We collect the following clickstream data for statistical and system administration purposes:
your server (or IP) address
the day and time you visited the site
the pages you visited on our site
the address of the last page you visited
the operating system you are using
rough geographic location (down to the city)
internet service provider (e.g. Telstra)
the type of browser and version you are using.
To the extent that this data could make you identifiable, we will not attempt to identify individuals from the clickstream data unless required by law or to investigate improper activity in relation to this website.
Google Analytics and Facebook Pixels
This website uses Google Analytics (including Display Advertising Features) to gather anonymous information about visitors to help us monitor and improve the website. Google Analytics uses first-party cookies and JavaScript code to gather information about how visitors use the site.
For example:
number of visitors
browser information
pages viewed
IP address
demographic information.
This information will be transmitted to and stored by Google on servers in the United States.
This data is used by Council to analyse how visitors use the website in order to improve your user experience.
You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.
Alternatively, if you want to block cookies for all websites, you can change the privacy settings of your web browser.
In addition, the website uses Facebook Pixels to tailor content specifically for you within Facebook and measure the success of campaigns. Facebook pixels use cookies, JavaScript code, web beacons and similar technologies to gather information. No personally identifiable information is shared with us by Facebook. The information will be transmitted to and stored by Facebook on servers in the United States. You can choose to opt out from tailored content through your Facebook settings.
In accordance with our privacy policy, Council does not collect or keep any personally identifiable information, nor track visits to any non-Council websites.
