Rates
Your rates are at work every day in Moonee Valley. Every dollar helps us deliver hundreds of essential community services, as well as maintaining infrastructure such as roads, footpaths, parks, gardens, libraries and sports facilities.
Pay your rates online
Follow the link to our online payment system. Select payments, followed by new payment and then scroll to select rates. Enter your rates assessment number and follow prompts to complete your payment.
Visa and Mastercard accepted.
On this page
How do I pay?
There are a number of ways you can pay online, over the phone or in person. Check out the options below.
Direct Debit (Monthly)
Please note: Direct Debit is not available between 1 July and 20 August each year, as Council must first issue the annual rates notice before registrations can be accepted.
Sign up for monthly direct debits from your bank account in 3 easy steps.
- Follow the link to login or register for an online payment account to access Direct Debit.
- Wait for your registration to be confirmed. This may take up to 2 business days to process. Council officers might contact you during this time to check your details.
- After receiving your account confirmation, login to your account and follow the prompts to setup Direct Debit rates payments for your property.
- Once the annual Direct Debit has been approved and commenced monthly, Council will automatically renew the payment schedule each proceeding financial period. Should you wish to cancel an approved ongoing Direct Debit schedule, please notify Council in writing to cancel or alternatively you may wish to manage your account and cancel the scheduled payments online.
- If you wish to update your banking details after setting up a Direct Debit, you will need to sign in to your ePathway account, cancel the existing Direct Debit plan, and then set up a new one using the updated details.
For assistance setting up or to request a hard copy form, call us on 9243 8888
between 8.30am and 5pm, Monday to Friday.
Follow the link to our online payment system. Select payments, followed by new payment and then scroll to select rates. Enter your rates assessment number and follow prompts to complete your payment. Visa and Mastercard accepted.
Pay in-store at an Australia Post outlet, online at auspost.com.au/postbillpay or by phone 13 18 16.
Cash, Cheque, EFTPOS and Credit Cards accepted (including Diners and Amex).
Pay via @eNotices:
Visit mooneevalley.enotices.com.au and login to pay your notice online. Alternatively, you can click the make a payment link from the email delivering your notice.
Please note: Merchant fees apply.
BPAY®
Pay BPAY bill via your mobile or internet banking. Alternatively, phone your participating bank, credit union or building society to make a BPAY payment directly from your cheque, savings or credit card.
Pay by credit card on our secure phone payment line: 03 9243 8888 (open 24 hours).
Press option 4 to make a payment.
Pay in person at the Civic Centre
Pay with cash, cheque or EFTPOS (cheque, savings or credit card) at the Moonee Valley Civic Centre, 9 Kellaway Avenue, Moonee Ponds. Open Monday to Friday, 9am to 4pm. Cheques payable to Moonee Valley City Council. Visa and Mastercard accepted.
Detach payment slip on your rates notice at the dotted line and mail with cheque to: Moonee Valley City Council, PO Box 126, Moonee Ponds VIC 3039.
Payment plan information
Council offers a range of flexible rates payment plan options to accommodate your individual needs. Whether you prefer weekly, fortnightly, or monthly payments, we can tailor a solution to suit your circumstances.
Please note that payment arrangements expire on 30 September each year. If you currently have a payment arrangement in place, you will need to apply for a new arrangement in September.
Apply online using the link below or call Council on 9243 8888 to discuss the support options available and find a payment arrangement that works for you.
Need more time to pay your rates notice?
If you are experiencing financial difficulty or hardship you may be eligible to apply for rates payment assistance.
When your rates are due
You don't need to pay your annual rates amount in full straight away. Here are your options to pay smaller amounts more often:
- First instalment is due: 30 September 2026
- Second instalment is due: 30 November 2026
- Third instalment is due: 28 February 2027
- Final instalment is due: 31 May 2027
- First repayment, 20 September or the 20th of the month following your application date, whichever is later.
- You can switch to Direct Debit at any time.
Frequently asked questions
Post: The 2026/27 Annual Rate and Valuation Notice will arrive in your letterbox from the end of August.
Email: You can save time and the environment by signing up to receive your rates notice via email.
Just register here with the eNotice reference number on your latest rates notice.
If you do not receive your notice, contact council@mvcc.vic.gov.au. or call 9243 8888.
Please note that non-receipt of a rates notice is not considered a valid reason for late payment.
You can request a copy of a previous rates notice or your transaction history if you are:
- the registered owner of the property for the year being requested.
- a property manager with authorisation on the property.
- an authorised person as previously recorded with Council.
Fees
- Rates notice (current financial year): No charge.
- Rates notice (previous financial years): $25.45 per notice.
- Transaction history: $25.45
To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally.
How to Order
Follow these steps to request a copy of your rates notice(s) or transaction history,
- Visit Online Services | Moonee Valley City Council
- Enter your property address and identification details
- Choose either:
The year(s) of the rates notice you need, or
Transaction history - Submit your request and make payment.
View an electronic copy of your rates notice for free (from 2017 onwards).
Log in to the eNotice portal, provided you are the current owner. These notices are available at no cost.
If you are a previous owner, you will need to submit a request through our Online Services Portal and pay the applicable fee.
View your transaction history for free.
Log in to our Online Services | Moonee Valley City Council. If you don’t already have online access, follow the process below to register.
- Visit Online Services | Moonee Valley City Council to register
- Wait for your registration to be confirmed. This may take up to two business days to process. Council Officers might contact you during this time to check your details.
- After receiving your new account confirmation, log in to your account and click on rates detail to view transaction history
For any enquires or assistance call us on 03 9243 8888 between 8.30am and 5pm, Monday to Friday.
From 1 July 2026 the maximum annual municipal rates concession amount will be $272.70 and Fire Services Property Levy rebate $50. Council provides an additional $20 for each eligible pension application (one per household maximum).
You may be entitled to a pension rebate if you hold either of:
- Pensioner Concession Card (PCC)
- Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW).
To claim, complete a Municipal Rates Concession Application Form (PDF, 208 KB) and make sure:
- the name and address on the card are the same as on your application form.
- the property listed in your application is your primary place of residence
- you supply a photocopy of your card, front and back.
Return the application form along with all attachments to:
Moonee Valley City Council
PO Box 126
Moonee Ponds VIC 3039
Or scan documents and email to council@mvcc.vic.gov.au
For more information, please visit Concessions & Benefits .
If you want to update your name or mailing address details you need to let us know in writing.
If:
- the title is different to what is shown on our records please fill in the change of ownership form (pdf, 87KB)
- you need to change your name due to marriage, etc. please fill in the change of name form (pdf, 26KB)
- your mailing address has changed, submit an online application to change your address through our new MyCouncil portal and our Rates team will be in touch. If you can't access the MyCouncil portal, you can also fill in the change of address form (pdf, 45KB)
and send to:
Email: council@mvcc.vic.gov.au
Mail: PO Box 126, Moonee Ponds 3039
Fax: 9377 2100
Each year the Minister for Local Government sets the rate cap amount based on the forecast Consumer Price Index (CPI) and advice from the Essential Services Commission (ESC). For the 2026-27 financial year, the Minister has set the rate cap at 2.75%.
The rate cap applies to the council’s total rate revenue only - not individual properties. Individual rates bills may increase or decrease by more (or less) than the capped rise amount due to their valuation movements.
Only the general rate and municipal charges part of a rates bill are subject to the cap. Other parts, such as waste charges and other user fees and levies, remain uncapped.
We then add waste charges and the fire services property levy (set by State Government) to create your rates bill, you can find out more about how rates are calculated (PDF).
Overdue rates
Overdue rates and charges attract penalty interest from the due date of the unpaid instalment and only for the instalment amount that was due. Penalty interest is charged at 10% per annum as fixed under the Penalty Interest Rate Act 1983.
Interest will be charged on all outstanding rates and charges if not paid by the instalment due dates, without exception. Interest will be charged at 10% per annum as fixed under the Penalty Interest Rate Act 1983.
Council will consider requests for interest to be waived only where exceptional circumstances can be clearly demonstrated. To apply, please submit a written request outlining the reasons why you believe the interest should be waived, and include any supporting documentation.
Please note that delays in postal delivery or non-receipt of the rates notice are not accepted as valid reasons for waiving interest. It is the ratepayer’s responsibility to ensure that rates are paid by the due date for each instalment.
We are still following up outstanding rates and charges from 2025/2026. Late or non-payments still accrue interest and if you have not paid your rates, you may be liable for further legal action. A warning notice about arrears is specified on your annual rate notice.
We will refer ratepayers who have not paid their rates in full, and who have not contacted us to make an arrangement, to our Debt Collection Company to recover the amounts owing.
If you have received a letter from our solicitors, ML&C Collections, please respond as soon as possible to avoid legal action. As the ratepayer you will be responsible for payment of any additional charges incurred.
Financial Hardship Guidelines
Council recognises there are people in the community who face financial hardship.
Our Financial Hardship Guideline (PDF) is aimed to support Moonee Valley ratepayers facing genuine financial hardship and is available all year round. It does not cover businesses, corporations or investment properties and there are different ways for individuals to access the program. Assistance can only be granted to individuals experiencing financial hardship for payment of rates on their principal place of residence.
Individuals that require assistance should complete the Financial Hardship Assistance form (doc) and send to council@mvcc.vic.gov.au. You can also submit an application via the online form available on Council’s website. If you would like to speak to us prior to making your application, please call us on 03 9243 8888.
Revaluations
Property valuations are used to help calculate how much you contribute in rates compared to other property owners. This ensures that everyone pays their fair share based on the value of their property.
Each year, the Valuer-General Victoria conducts revaluations to determine the market value of properties as at 1 January. These valuations are based on an analysis of recent property sales and rental information.
It’s important to note that changes in property values do not affect the total amount of rates collected by Council. The total rates revenue is capped by the State Government for 2026/27 is 2.75% (1st July 2026 to 30th June 2027). What property values do affect is how that total amount is divided among ratepayers. If your property’s value has increased more than others, your share of the rates may go up.
Under sections 16, 17, and 18 of the Valuation of Land Act 1960, ratepayers have the right to object to their property valuation. Objections must be lodged within 2 months of the issuance of either the annual rate notice (end of August) or the supplementary rate notice.
If you wish to formally object to the valuation, you can submit your application for review via the Valuer-General Victoria (VGV) online portal.
The cost of Land Information Certificates is:
- Standard $31.40
- Priority $75.30
In order to apply for a certificate, you will need to register for an ePathway account. Follow the link below to log in, or register for online access.
If you are a new user registering for the first time, please allow up to 2 business days for your registration to be confirmed. Council officers may contact you during this time to verify your details.
Rates charges
The rate or charge indicated in your rate notice is typically made up of the following elements:
| Type of charge | 2025/26 $ per property | 2026/27 $ per property |
|---|---|---|
| Municipal | 171.30 | 176 |
| Waste service charge | 415.30 | 465 |
| Waste service charge - Pensioner | 385.30 | 430 |
| Type of class or land | 2025/26 cents / $CIV | 2026/27 cents / $CIV |
|---|---|---|
| Residential Properties | 0.00181116 | 0.00181203 |
| Non-Residential Properties | 0.00222773 | 0.00222880 |
| Cultural and Recreational Properties | 0.00181116 | 0.00181203 |
The general rate is determined based on the Capital Improved Value (CIV) of your land and building(s). The council applies 3 differential rates, each designed for different property categories. These rates are as follows:
Residential Rate: Applies to properties used primarily for residential purposes.
Non-Residential Rate: Applies to commercial, industrial, or other non-residential properties.
Cultural Rate: A rate applicable to properties used for cultural, recreational, or similar community-focused purposes.
Each category is charged at a different rate to reflect the varying uses.
The municipal charge is a fixed fee applied to all rateable properties in the City of Moonee Valley, including vacant land. It helps cover a portion of the Council’s administrative and governance costs that are not directly related to property value or service usage.
Your household bin system is now transitioned into the new 3 bin system, including landfill, recycling and FOGO. If you currently have your waste collected by a private company you will not be charged the waste service charge.
From July 2024, green FOGO bin charge will be incorporated into the annual garbage charge. Additional green FOGO bin can be applied with a fee. Please refer to Bin collection at your home for further information.
Emergency Services and Volunteers Fund (ESVF)
From 1 July 2025, the Fire Services Property Levy (FSPL) was replaced with the Victorian Government’s Emergency Services and Volunteers Fund.
Your rates will include the Emergency Services and Volunteers Fund. All revenue collected goes directly to the State Government to help support Victoria’s fire services.
For further information relating to volunteers rebate details, please visit service.vic.gov.au/evrs.
For any further queries please contact the ESVF support line on 1300 819 033.
Calculate your Emergency Services and Volunteers Fund
Visit the State Government website to calculate your Emergency Services and Volunteers Fund amount
The Emergency Services and Volunteers Fund (ESVF) includes a fixed component of $139 for residential properties and $282 for non-residential properties, plus a variable component calculated as a percentage of your capital improved value (CIV).
Supplementary rates
A supplementary rates notice may be issued when the value of your property changes after the annual valuation has been completed.
This commonly occurs when changes are made to a property, such as building a new home, completing an extension, demolishing a building or creating new lots through subdivision.
When Council is notified of these changes, the property may receive a supplementary valuation. Once the valuation has been certified by the Valuer-General Victoria, Council is required to update your rates from the date the change took effect and issue a Supplementary rates notice.
This ensures rates are calculated fairly and consistently for all property owners across the municipality.
Supplementary rates are an adjustment to your rates when the value of your property changes during the financial year.
Rather than waiting until the next annual valuation, a supplementary valuation is completed so your rates reflect the current value of your property.
Your supplementary rates notice replaces your previous rates notice for the same financial year and shows any adjustment to the amount payable.
You may receive a supplementary rates notice if changes to your property affect its value.
Examples include:
- building a new home
- completing an extension or major renovation
- constructing significant improvements, such as a garage, shed or swimming pool
- demolishing buildings or improvements
- subdividing or consolidating land
- changes that affect whether land is rateable.
Council may become aware of changes to your property through:
- a Certificate of Final Inspection
- a Certificate of Occupancy
- subdivision certification
- planning or building records
- other Council records, such as residential bin applications.
Once these changes are confirmed, the property may be referred for a supplementary valuation.
Property valuations are completed by valuers appointed by the Valuer-General Victoria.
Council is required to use these certified valuations when calculating rates and cannot change a property's valuation.
Supplementary valuations can be completed at any time during the financial year.
Once the updated valuation has been certified, Council will issue a supplementary rates notice showing any adjustment to your rates.
If you believe your property's valuation is incorrect, you can lodge an objection within two months of the issue date shown on your supplementary rates notice.
An objection can only be made against the property valuation, not the rates calculated using that valuation.
Information about the objection process is available through the Victorian Government's Rating Valuations Objection Portal
Supplementary rates can be paid using the same payment options available for annual rates.
These include:
- BPAY
- Direct Debit
- online payments
- phone payments
- in person at the Civic Centre.
If you are experiencing financial difficulty, you may be eligible to apply for a rates payment plan. Payment plan application.
Supplementary rates are calculated using the same method as your annual rates.
The calculation is based on:
- your property's updated valuation
- the rate in the dollar adopted by Council
- the portion of the financial year affected by the change.
This means you only pay the adjusted rates from the date the change took effect.
Supplementary rates frequently asked questions
Rates generally change once building works have been completed, rather than while construction is underway.
Council is notified when a Certificate of Final Inspection, Certificate of Occupancy or other relevant notification is received, and a supplementary valuation may then be completed.
No.
Supplementary rates ensure each property owner pays their fair share of rates based on the current value of their property. They do not increase the total amount of rates Council collects.
A supplementary rates notice replaces your previous rates notice for the same financial year.
It shows a pro rata adjustment based on the date the change to your property took effect. Depending on the circumstances, this may result in either an increase or a decrease in the amount payable.
Yes.
If the value of your property decreases, for example following demolition or significant damage, your rates may also decrease.
Rates are attached to the property, not the owner.
The notice is issued to the owner recorded at the time it is created. Any adjustments between the buyer and seller are managed privately as part of the property settlement process.
Vacant land is considered rateable property.
If a vacant lot has been created through subdivision, rates apply even if no building has been constructed.
Yes.
The updated valuation will remain in place until another valuation change occurs. Future annual rates will be calculated using the current certified valuation.
No.
You may lodge an objection to your property's valuation, but not to the way Council calculates rates using that valuation.
If payment is not received by the due date, the standard overdue rates process applies, including the charging of interest.
If you are experiencing financial difficulty, we encourage you to contact Council as early as possible to discuss the support options available.
Yes.
If you are experiencing financial difficulty, you can apply for a Rates Payment Plan. Council offers flexible payment arrangements to help eligible ratepayers manage their payments.
Supplementary valuations can be completed at any time during the financial year.
The timing depends on when Council is notified of changes to your property and when the valuation is certified.
No.
Once a supplementary valuation has been certified, Council is required by legislation to issue an amended rates notice.