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What you need to know

Feedback, compliments and complaints

We want to hear from you. Share your experience with us.

If you have any thoughts, suggestions, or comments, feel free to share with us. Your input helps us improve and enhance our services to better meet your needs.

What is not a complaint?

The following items (and more) can be reported via the My Council Portal:

  • requesting something new from Council
  • lodge an application
  • a street tree needing a trim or branches down after a storm
  • potholes
  • dumped rubbish or missed bins
  • illegally parked cars
  • graffiti
  • parking fine appeals (visit Fines).
  • Enquiries relating to parking, transport, traffic and road safety matters - submit via email council@mvcc.vic.gov.au
My council portal

What is a complaint?

A complaint to Council can be either verbal or written. You can submit a complaint about:

  • the quality of an action taken, decision made, or service provided by Council officers or our contractors
  • a delay by Council officers or our contractors in taking an action, making a decision or delivering a service
  • a policy or decision made by the Council, Council officers or our contractors.
  • Child-safety-related feedback can be submitted via our Child Safety Complaints, Compliments and Feedback form.
Submit your feedback online

How to submit your feedback, compliment or complaint

Online

Use our online portal to submit your feedback, compliment or complaint

Telephone

Call our customer service team on 03 9243 8888

Our opening hours

Post

Addressed to:

Moonee Valley City Council,
PO Box 126,
Moonee Ponds VIC 3039

In-person

At our Civic Centre, 9 Kellaway Avenue, Moonee Ponds

Our opening hours

Need help making a complaint?

If you require support to make a complaint, please contact us. We have a range of services available to assist you, including: interpreters, audio assistance, and forms in accessible formats.

Next steps

Related legislation and reference sources