Rates
Your rates are at work every day in Moonee Valley. Every dollar helps us deliver hundreds of essential community services, as well as maintaining infrastructure such as roads, footpaths, parks, gardens, libraries and sports facilities.
Pay your rates online
Follow the link to our online payment system. Select payments, followed by new payment and then scroll to select rates. Enter your rates assessment number and follow prompts to complete your payment. Visa and Mastercard accepted.
How do I pay?
There are a number of ways you can pay online, over the phone or in person. Check out the options below.
Direct Debit (Monthly)
Sign up for monthly direct debits from your bank account in 3 easy steps.
- Follow the link to login or register for an online payment account to access Direct Debit.
- Wait for your registration to be confirmed. This may take up to 2 business days to process. Council officers might contact you during this time to check your details.
- After receiving your account confirmation, login to your account and follow the prompts to setup Direct Debit rates payments for your property.
- Once the annual Direct Debit has been approved and commenced monthly, Council will automatically renew the payment schedule each proceeding financial period. Should you wish to cancel an approved ongoing Direct Debit schedule, please notify Council in writing to cancel or alternatively you may wish to manage your account and cancel the scheduled payments online.
For assistance setting up or to request a hard copy form, call us on 9243 8888
between 8.30am and 5pm, Monday to Friday.
ePathway online
Follow the link to our online payment system. Select payments, followed by new payment and then scroll to select rates. Enter your rates assessment number and follow prompts to complete your payment. Visa and Mastercard accepted.
Post Billpay
Pay in-store at an Australia Post outlet, online at auspost.com.au/postbillpay or by phone 13 18 16.
Cash, Cheque, EFTPOS and Credit Cards accepted (including Diners and Amex).
Pay via @eNotices:
Visit mooneevalley.enotices.com.au and login to pay your notice online. Alternatively, you can click the make a payment link from the email delivering your notice.
Please note: Merchant fees apply.
BPAY®
Pay BPAY bill via your mobile or internet banking. Alternatively, phone your participating bank, credit union or building society to make a BPAY payment directly from your cheque, savings or credit card.
Payment hotline
Phone Council’s credit card payment line on 1300 738 574 (open 24 hours). Visa and Mastercard accepted.
Pay in person at the Civic Centre
Pay with cash, cheque or EFTPOS (cheque, savings or credit card) at the Moonee Valley Civic Centre, 9 Kellaway Avenue, Moonee Ponds. Open Monday to Friday, 9am to 4pm. Cheques payable to Moonee Valley City Council. Visa and Mastercard accepted.
Pay via post
Detach payment slip on your rates notice at the dotted line and mail with cheque to: Moonee Valley City Council, PO Box 126, Moonee Ponds VIC 3039.
Payment plan application
Council offers a range of flexible rates payment plan options to accommodate your individual needs. Whether you prefer weekly, fortnightly, or monthly payments, we can tailor a solution to suit your circumstances.
Council encourages residents facing financial difficulties to complete the online payment plan application form below.
Call Council on 9243 8888 to discuss how we can help you find the right support.
When your rates are due
You don't need to pay your annual rates amount in full straight away. Here are your options to pay smaller amounts more often:
- First instalment is due: 30 September 2024
- Second instalment is due: 30 November 2024
- Third instalment is due: 28 February 2025
- Final instalment is due: 31 May 2025
- First repayment, 20 September or the 20th of the month following your application date, whichever is later.
- You can switch to Direct Debit at any time.
Frequently asked questions
Post: The 2024/2025 Annual Rate and Valuation Notice will arrive in your letterbox from the end of August.
Email: You can save time and the environment by signing up to receive your rates notice via email.
Just register here with the eNotice reference number on your latest rates notice.
If you do not receive your notice, contact council@mvcc.vic.gov.au. or call 9243 8888.
Please note that non-receipt of a rates notice is not considered a valid reason for late payment.
You can order a copy of a previous rates notice if you are:
- the registered owner of the property of the year you are requesting.
- a property manager who has authorisation on the property.
- an authorised person as information previously provided to Council.
Fees
- Rates notice (current financial year): no charge.
- Rates notice (previous financial years): $23.10 per notice.
To protect your privacy, we cannot send a copy of a rates notice to anyone other than who it was sent to originally.
3 step process to be able to order copy notices:
- Follow the link to log in or should you need to register for online access.
- If you are a new registered user, wait for your registration to be confirmed. This may take up to two business days to process. Council Officers might contact you during this time to check your details.
- After receiving your new account confirmation, log in to your account and follow the link to request any of the previous rates notice for your property.
For any enquires or assistance you may call us on 9243 8888 between 8.30am and 5pm, Monday to Friday.
Alternatively, sign up to eNotice to receive your notices via email (Refer to your most recent notice). Previous notice can be accessed via eNotice portal from 2017 onwards at any time at no cost. Please note: eNotice can only be accessed if you are the current owner of the property. Previous owner/s will be required to apply online and pay the fee.
From 1 July 2024 the maximum annual municipal rates concession amount will be $259.50 and Fire Services Property Levy rebate $50. Council provides an additional $20 for each eligible pension application (one per household maximum).
You may be entitled to a pension rebate if you hold either of:
- Pensioner Concession Card (PCC)
- Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW).
To claim, complete a Municipal Rates Concession Application Form and make sure:
- the name and address on the card are the same as on your application form.
- the property listed in your application is your primary place of residence
- you supply a photocopy of your card, front and back.
Return the application form along with all attachments to:
Moonee Valley City Council
PO Box 126
Moonee Ponds VIC 3039
Or scan documents and email to council@mvcc.vic.gov.au
If you want to update your name or mailing address details you need to let us know in writing.
If:
- the title is different to what is shown on our records please fill in the change of ownership form (pdf, 87KB)
- you need to change your name due to marriage, etc. please fill in the change of name form (pdf, 26KB)
- your mailing address has changed, submit an online application to change your address through our new MyCouncil portal and our Rates team will be in touch. If you can't access the MyCouncil portal, you can also fill in the change of address form (pdf, 45KB)
and send to:
Email: council@mvcc.vic.gov.au
Mail: PO Box 126, Moonee Ponds 3039
Fax: 9377 2100
Each year the Minister for Local Government sets the rate cap amount based on the forecast Consumer Price Index (CPI) and advice from the Essential Services Commission (ESC). For the 2024-25 financial year, the Minister has set the rate cap at 2.75 per cent.
The rate cap applies to the council’s total rate revenue only - not individual properties. Individual rates bills may increase or decrease by more (or less) than the capped rise amount due to their valuation movements.
Only the general rate and municipal charges part of a rates bill are subject to the cap. Other parts, such as waste charges and other user fees and levies, remain uncapped.
We then add waste charges and the fire services property levy (set by State Government) to create your rates bill, you can find out more about how rates are calculated (PDF).
Overdue rates
Overdue rates and charges attract penalty interest from the due date of the unpaid instalment and only for the instalment amount that was due. Penalty interest is charged at 10% per annum as fixed under the Penalty Interest Rate Act 1983.
Interest will be charged on all outstanding rates and charges if not paid by the instalment due dates, without exception. Interest will be charged at 10% per annum as fixed under the Penalty Interest Rate Act 1983.
Council will consider requests for interest to be waived only where exceptional circumstances can be clearly demonstrated. To apply, please submit a written request outlining the reasons why you believe the interest should be waived, and include any supporting documentation.
Please note that delays in postal delivery or non-receipt of the rates notice are not accepted as valid reasons for waiving interest. It is the ratepayer’s responsibility to ensure that rates are paid by the due date for each instalment.
We are still following up outstanding rates and charges from 2023/2024. Late or non-payments still accrue interest and if you have not paid your rates, you may be liable for further legal action. A warning notice about arrears is specified on your annual rate notice.
We will refer ratepayers who have not paid their rates in full, and who have not contacted us to make an arrangement, to our Debt Collection Company to recover the amounts owing.
If you have received a letter from our solicitors, ML&C Collections, please respond as soon as possible to avoid legal action. As the ratepayer you will be responsible for payment of any additional charges incurred.
Financial Hardship Guidelines
Council recognises there are people in the community who face financial hardship.
Our Financial Hardship Guideline (PDF) is aimed to support Moonee Valley ratepayers facing genuine financial hardship and is available all year round. It does not cover businesses, corporations or investment properties and there are different ways for individuals to access the program. Assistance can only be granted to individuals experiencing financial hardship for payment of rates on their principal place of residence.
Individuals that require assistance should complete the Financial Hardship Assistance form (doc) and send to council@mvcc.vic.gov.au. You can also submit an application via the online form available on Council’s website. If you would like to speak to us prior to making your application, please call us on 03 9243 8888.
Revaluations
Property valuations are used to help calculate how much you contribute in rates compared to other property owners. This ensures that everyone pays their fair share based on the value of their property.
Each year, the Valuer-General Victoria conducts revaluations to determine the market value of properties as at 1 January. These valuations are based on an analysis of recent property sales and rental information.
It’s important to note that changes in property values do not affect the total amount of rates collected by Council. The total rates revenue is capped by the State Government for 2024/25 is 2.75% (1st July 2024 to 30th June 2025). What property values do affect is how that total amount is divided among ratepayers. If your property’s value has increased more than others, your share of the rates may go up.
Under sections 16, 17, and 18 of the Valuation of Land Act 1960, ratepayers have the right to object to their property valuation. Objections must be lodged within 2 months of the issuance of either the annual rate notice (end of August) or the supplementary rate notice.
If you wish to formally object to the valuation, you can submit your application for review via the Valuer-General Victoria (VGV) online portal.
Apply for a land information certificate online.
The cost of Land Information Certificates is Standard $29.70 and Priority $64.05.
Rates charges
The rate or charge indicated in your rate notice is typically made up of the following elements:
The general rate is determined based on the Capital Improved Value (CIV) of your land and building(s). The council applies 3 differential rates, each designed for different property categories. These rates are as follows:
Residential Rate: Applies to properties used primarily for residential purposes.
Non-Residential Rate: Applies to commercial, industrial, or other non-residential properties.
Cultural Rate: A rate applicable to properties used for cultural, recreational, or similar community-focused purposes.
Each category is charged at a different rate to reflect the varying uses.
The municipal charge is a fixed fee applied to all rateable properties in the City of Moonee Valley, including vacant land. It helps cover a portion of the Council’s administrative and governance costs that are not directly related to property value or service usage.
Your household bin system is now transitioned into the new 3 bin system, including landfill, recycling and FOGO. If you currently have your waste collected by a private company you will not be charged the waste service charge.
From July 2024, green FOGO bin charge will be incorporated into the annual garbage charge. Additional green FOGO bin can be applied with a fee. Please refer to Bin collection at your home for further information.
| Type of charge | 2023/24 $ per property | 2024/25 $ per property |
|---|---|---|
| Municipal | 161.90 | 166.35 |
| Waste service charge | 353.70 | 415.50 |
| Waste service charge - Pensioner | 353.70 | 381.50 |
| Type of class or land | 2023/24 cents / $CIV | 2024/25 cents / $CIV |
|---|---|---|
| Residential Properties | 0.00181285 | 0.00177768 |
| Non-Residential Properties | 0.00222981 | 0.00218455 |
| Cultural and Recreational Properties | 0.00181285 | 0.00177768 |
Fire services levy
Your rates include the Victorian Government’s Fire Services Property Levy . All revenue collected goes directly to the State Government to help support Victoria’s fire services.
Calculate your Fire Services Property Levy
Visit the State Government website to calculate your Fire Services Property Levy .
The Fire Services Property Levy includes a fixed component of $132 for residential properties and $267 for non-residential properties, plus a variable component calculated as a percentage of your capital improved value (CIV).
Need more time to pay your rates notice?
If you are experiencing financial difficulty or hardship you may be eligible to apply for rates payment assistance.